BW Legal

Coupon-mad

Onelife21 said:

It does state that I only have 56 days to complain

What does?!

Onelife21

Coupon-mad said:

Onelife21 said:

It does state that I only have 56 days to complain

What does?!

Their complaints policy.

Coupon-mad

Show us a screenshot please.

Gr1pr

Yeah, I saw that but it didn't work in changing my advice to you, I ignored it as unreasonable 

Onelife21

4. How to make a Complaint

Customers who wish to make a complaint must do so in writing.  This is to ensure we know exactly what the nature of the complaint is and this reduces the possibility of ambiguity or of the customer’s complaint not being correctly recorded over the telephone.  The complaint will then be registered onto our system and a unique reference code generated.

Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code.  The acknowledgement will be sent to the name and address or email provided.  In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes.

We will respond to complaints within 28 days of receipt.  In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation.  If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress. 

A complaint must be made in writing via email or post:

Email: Complaints@totalparking.co.uk

Postal Address: Complaints Department, TPS UK, Po Box 7135, Kettering, NN16 6BP.

The complaint must be made within 56 days of the incident taking place.

Coupon-mad

Thanks!

I am going to show this to the MHCLG (used to be the DLUHC) to ensure that sort of utter scammery (which is clearly designed to prevent people from complaining) gets banned in the statutory regime.

Onelife21

Coupon-mad said:

Thanks!

I am going to show this to the MHCLG (used to be the DLUHC) to ensure that sort of utter scammery (which is clearly designed to prevent people from complaining) gets banned in the statutory regime.

Yes it sure would put people off. Let’s hope they do get it banned. 

Onelife21

I contacted BW legal to tell them I had complained to TPS and to ensure the matter is referred back to them and placed on hold and this is there response? What should I do? 

Onelife21

Onelife21 said:

I contacted BW legal to tell them I had complained to TPS and to ensure the matter is referred back to them and placed on hold and this is there response? What should I do? 

I’m hoping someone can help with some advise? I’m due on holiday today and just wanted to get this dealt with so it’s off my mind. I really do appreciate all the help on this situation. 

Grizebeck

Irrelevant just go on holiday