Tandem withdrawal delay

[Deleted User]

Anyone experiencing one? It’s been about 4 hours - usually takes less than an hour. I know they say it can take a day but never been that long for me

jameseonline

Been a while since I last used Tandem.

It's the weekend so is that a factor?

jimexbox

I withdrew 500 quid this morning, 20 minutes 

[Deleted User]

Thanks for the replies.

Odd - I just did another £1 and that came through. The larger payment still hasn’t arrived from hours earlier.

Now I don’t know whether it’s the sending or receiving bank can’t chase it up till tomorrow. 

stulaunch

I sent a payment yesterday (Sunday) afternoon, now Monday morning & still not arrived 

[Deleted User]

stulaunch said:

I sent a payment yesterday (Sunday) afternoon, now Monday morning & still not arrived 

Just messaged them. There was a 12 person queue, turns out some payments from the weekend haven’t gone through and they’re remediating in the next 2-24 hours as a matter of urgency. This is the bulk of my savings so I hope it’s sorted soon.

[Deleted User]

There’s now a notification in the app about it

cmgurney

I've had the same problem. Transferred money to Lloyds at just before 1pm yesterday and it hasn't arrived, so am now overdrawn at Lloyds. I used the in-app chat and was assured making these payments is their highest priority right now and money should definitely arrive before 1pm today. I asked about compensation and was given £25.

[Deleted User]

cmgurney said:

I've had the same problem. Transferred money to Lloyds at just before 1pm yesterday and it hasn't arrived, so am now overdrawn at Lloyds. I used the in-app chat and was assured making these payments is their highest priority right now and money should definitely arrive before 1pm today. I asked about compensation and was given £25.

I am surprised they have offered compensation given the quote it can take up to 2 days - I should log back in and ask for some. It has caused me a bit of stress given I couldn’t contact them yesterday

[Deleted User]

Nice one, they offered me £25

[Deleted User]

[Deleted User] said:

Nice one, they offered me £25

Still not received my money though