HMRC return 23/24

PENDINGHMRC

[Deleted User] said:

PENDINGHMRC said:

if theres been 300,000 submitted on 6th april and ive waited 42 days so far, it be 7,142 cases per day. 
must have atleast 100 staff, so 71 cases per day. easy....
I worked at a BT call centre, 1 centre... 500+ staff id handle 70+ calls a day easily. 

So - you reckon that the staff at HMRC call centre processes tax returns? (They don’t) 

You believe that processing tax returns is all that HMRC do? You believe that every return submitted contains no errors and requires further explanation? No telephone calls with the millions who don’t prepare tax returns? No reconciliation of the tax paid by the millions who don’t prepare tax returns? No dealing with employer’s returns whatsoever? No issuing of tax codes? No compliance team? 

its an example... ofcourse its not a call centre that deals with the cases, simply stating they must have enough staff to process the returns effeciently no? & my tax return is correct every year so why would it be different this year?
you work for HMRC ferro?

PENDINGHMRC

sheramber said:

PENDINGHMRC said:

if theres been 300,000 submitted on 6th april and ive waited 42 days so far, it be 7,142 cases per day. 
must have atleast 100 staff, so 71 cases per day. easy....
I worked at a BT call centre, 1 centre... 500+ staff id handle 70+ calls a day easily. 

That would explain why three different people  at BT were incompetent in dealing with my case , which was only correctly dealt with after a complaint sent direct to the CEO.

thats because BT only care for new customer acquisitions, if your exsisting customer with an issue, goodlook because all the staff 
are trained to upsell. I was in retention team and even then if you have a problem with the internet youd need to call openreach. 

Archie492

Still pending 😔

Gvent#

Still pending 

Damoandcarly

Yeah still pending 

Hephaestus123

An interesting read.

https://www.telegraph.co.uk/money/tax/work-from-home-hmrc-staff-lose-1m-of-equipment/

[Deleted User]

Hephaestus123 said:

An interesting read.

https://www.telegraph.co.uk/money/tax/work-from-home-hmrc-staff-lose-1m-of-equipment/

An interesting read:

https://www.civilserviceworld.com/news/article/harra-hmrc-needs-to-reverse-customer-services-headcount-cuts

sheramber

PENDINGHMRC said:

sheramber said:

PENDINGHMRC said:

if theres been 300,000 submitted on 6th april and ive waited 42 days so far, it be 7,142 cases per day. 
must have atleast 100 staff, so 71 cases per day. easy....
I worked at a BT call centre, 1 centre... 500+ staff id handle 70+ calls a day easily. 

That would explain why three different people  at BT were incompetent in dealing with my case , which was only correctly dealt with after a complaint sent direct to the CEO.

thats because BT only care for new customer acquisitions, if your exsisting customer with an issue, goodlook because all the staff 
are trained to upsell. I was in retention team and even then if you have a problem with the internet youd need to call openreach. 

It was providing a new service but they  repeatedly organised it for the wrong date despite confirming the correct date with me.   

sheramber

[Deleted User] said:

PENDINGHMRC said:

if theres been 300,000 submitted on 6th april and ive waited 42 days so far, it be 7,142 cases per day. 
must have atleast 100 staff, so 71 cases per day. easy....
I worked at a BT call centre, 1 centre... 500+ staff id handle 70+ calls a day easily. 

So - you reckon that the staff at HMRC call centre processes tax returns? (They don’t) 

You believe that processing tax returns is all that HMRC do? You believe that every return submitted contains no errors and requires further explanation? No telephone calls with the millions who don’t prepare tax returns? No reconciliation of the tax paid by the millions who don’t prepare tax returns? No dealing with employer’s returns whatsoever? No issuing of tax codes? No compliance team? 

You forgot the staff that will have to deal with the complaints the OP has advised every body to send in.

That will, of course, leave less staff to deal with checks on returns.

Hephaestus123

CJB2411 said:

Did you phone up today then? 

Did you ever receive any updates