NatWest/RBS/Ulster £200 Switching Offer 15/2/2024-2/4/2024

Emily_Joy

Ponchos said:

Ponchos said:

I applied for the NW Select account yesterday and today I've seen an email saying...

"Thanks for trying to set up a SELECT account. But we can’t open it for you.

Why not?

We need to check your identity when you open a bank account. Unfortunately, we couldn’t do this with the information you gave us.

We’re sorry it didn’t work out this time. Thanks for your interest in the account and we hope it doesn’t put you off using our other services."

I went through the whole HooYu thing and it said there was no problem and it was processing. Today I ave applied to Ulster and they're going to get back to me (which I understand from this thread is normal because they take longer), and also RBS, which was a virtually identical application process to NW, and they sent me a text and email both confirming my account is being set up. At the end of each application, NW and RBS both showed my sort code, accout number, customer number and reference number, so the application must have gone through to a degree, just NW have rejected it where RBS have accepted it. All applications were done online.

What's the best thing to do with NW? Is there a way to appeal this rejection, or can I apply again from scratch, or is that it, they just won't give me an account?

An update to this...

I've spoken to NW live chat, and they've said that my application was rejected (not "can't be opened", as the email stated) because of a bad identity confirming selfie. I told them that they sent me a text message with a link to HooYu showing the identity confirmation page, which shows "Liveness check was successful", but was told in chat that after oassing through HooYu the photos checked checked elsewhere (presumably by NW) and that mine didn't have enough light. If it didn't have enough light then why tell me the photo is verified? Very frustrating. However, I can reapply (and "make sure the lighting is better") but this will mean anotehr credit check. I've just looked at my profile, my score has dropped 4 points but my credit card option have moved up to the next "possibility/eligibility" bracket, though my profile isn't live and the next updated report is in April. RBS have accepted me straight away after I applied yesterday (strangely as it's the EXACT same system and I did the same thing with the selfie...!), and this search hasn't appeared on my credit file yet.

So I'm wondering whether to apply again, given that it's another search, and there's no guarantee that because HooYu says I'm verified that I actually am verified, and I could get rejected again for such a rubbish reason. Anyone had similar happen to them?

EDIT - I also applied to Ulster yesterday and they've just sent me a text message to go through the HooYu thing, which I've done one my phone despite the "smile in the circle" thing being kind of clunky (do they want an extreme close up?!). I've done the same thing three times, one accepted straight away, one rejected quickly, see what happens this time...!

My suggestion would be to visit a NatWest branch in person to have it sorted. I have had a lot of trouble with HooYu when I applied to RBS. Fortunately, local NatWest branch staff is simply amazing and were able to verify my identity manually quickly.

FarmGirl78

amsterdamgroove said:

danny13579 said:

amsterdamgroove said:

Would this work for an existing customer of NatWest with an account that does have the “Select” or “Reward” labels? Does anyone know, please?

From the T&Cs:

1. (2)  Have a NatWest Select, Reward, Reward Silver, Select Silver, Reward Platinum, Select Platinum, Premier Select, Premier Reward, Black account, Premier Reward Black account, or Foundation (known as an ‘eligible account’). (This can be an existing or new account)

It’s an old account and back then when I opened it the “Select” label did not exist. 

I believe that the “Select” account is the “regular” current account, which is what I have, but because mine was opened many years ago it is not called “Select”. 

I was just wondering if somebody with an old NW current account also tried to get this bonus. 

I switched to an existing account I've had for 28 years. I'm certain it wasn't called a Select account back in the day,(I remember getting the letter advising if the change) and had the same concerns as you, but I finally found the 'select' label in small print on the account list on the app. It's definitely changed over the years because my "First Reserve" account set up the very same day in 1996 is now called a "Instant Saver".

If you use the app, what does it say directly under the Account name? (the one you rename to what you want, which I've called Current Account and First Reserve just to remind me!)

EDITED: I've just jogged my own memory! Back in 1996 I'm certain their normal current account was called a "First account"

superdayold

paddyposh said:

I’m going to wait to pay mine in when I get paid, which is 28th March. As it’s a bank hol, will that be an issue? If I deposited 28th and took out 29th which is Good Friday. 

Appreciate it’ll be the following week after Easter Monday. 

Also, I opened reward with RBS by mistake. Is it easy to change it to select? Or should I wait until I’ve done the deposit and got the incentive? 

My husband put the 1250 into his Natwest on Sunday at 8pm and 1000 of it back out on monday at 9pm (Switch completed Friday) Got his bonus yesterday. So weekends defo count.

danco

amsterdamgroove said:
Thank you danny13579 but I messed up — missed the most important word in my post. What I wanted to say was that my NatWest account does NOT have the “Select” label. It’s an old account and back then when I opened it the “Select” label did not exist. 

I could switch in an old Halifax account that I don’t use much, but my NatWest account does not have any of those labels. I believe that the “Select” account is the “regular” current account, which is what I have, but because mine was opened many years ago it is not called “Select”. 

I was just wondering if somebody with an old NW current account also tried to get this bonus. 

I strongly suspect it does not matter. If you were with RBS I would be even surer.

My RBS account is a Select account. But it was started well before that name existed for their account, so at some point they changed the name. Probably Natwest have internally regarded it as changed but not botheed to make an external name change. What they are really concerned with is that the offer does not apply if you have a student or basic account 

Hattie627

My switch to RBS Select current account completed on Tuesday morning (12th March). I paid £1500 into the RBS account the same day (which remains in the account). I have logged into the app several times since the switch completed.

No sign of the bonus yet (midday, Thursday 14th March). Never received an incentive from RBS/NatWest/Ulster Bank.

Has something gone wrong or am I being premature?

Thanks for any thoughts.

sheffieldeagle

Hattie627 said:

My switch to RBS Select current account completed on Tuesday morning (12th March). I paid £1500 into the RBS account the same day (which remains in the account). I have logged into the app several times since the switch completed.

No sign of the bonus yet (midday, Thursday 14th March). Never received an incentive from RBS/NatWest/Ulster Bank.

Has something gone wrong or am I being premature?

Thanks for any thoughts.

'If you deposit, it will come'

E_zroda

Does the mobile app notify you of the #200 landing? It will save me from logging twice a day in just to check.....

Nasqueron

E_zroda said:

Does the mobile app notify you of the #200 landing? It will save me from logging twice a day in just to check.....

I didn't get a notification on RBS no

danny13579

Hattie627 said:

My switch to RBS Select current account completed on Tuesday morning (12th March). I paid £1500 into the RBS account the same day (which remains in the account). I have logged into the app several times since the switch completed.

No sign of the bonus yet (midday, Thursday 14th March). Never received an incentive from RBS/NatWest/Ulster Bank.

Has something gone wrong

No.

Hattie627 said:

or am I being premature?

Yes, you need to give it 7 days from fulfilling all the criteria. It usually takes 2 working days so probably mid-afternoon today, or possibly tomorrow afternoon as you only put in the £1,500 on Tuesday and it needs to be there for 24 hours, going by patterns so far.

danny13579

E_zroda said:

Does the mobile app notify you of the #200 landing? It will save me from logging twice a day in just to check.....

No, but you will receive a text message when it has been paid.