Natwest Credit Card disappeared from their app

P1Fanatic

Mine disappeared around 24hrs ago. At first I thought I hope this is not to do with a current account that I just closed after a switch completion to First Direct. However looking at the comments on Facebook this is affecting many people where Natwest reply saying they are aware but have not seemingly made any general statement about it. Its still visible if you login via a browser so its just the app.

SaverRate

Same with me

Peter999_2

Just checked and mine is the same

born_again

Switches do not effect credit cards 👍

sparklymarkly

Just just checked and my credit card is still showing on the app.

P1Fanatic

born_again said:

Switches do not effect credit cards 👍

I know that but when you see it gone literally the day after your current account closes you think oops, was it some credit card piggy backing / dependent on you having a current account and you missed it.

sausage_time

See this thread: 

https://forums.moneysavingexpert.com/discussion/6503120/rbs-app-credit-cards-not-showing-today

Seems to be a common but temporary issue impacting some NatWest group customers.

P1Fanatic

Mine is still missing but at least payment notifications from the app are still working for that card

P1Fanatic

Mine is still missing a month later even after they updated the app. Time to look at cancelling it.

paka85

P1Fanatic said:

Mine is still missing a month later even after they updated the app. Time to look at cancelling it.

Did you get to the bottom of this? I have been unable to view my CC online or in the app since end of April - spent ages on the phone, passed around different numbers then given an email address to contact. First reply asked me for some details which I didn’t have so I replied saying I didn’t know what they were asking for, only for them to come back to me saying they don’t deal with CC issues. I don’t have any other NatWest accounts so I’m currently totally blind to me CC account!

P1Fanatic

paka85 said:

P1Fanatic said:

Mine is still missing a month later even after they updated the app. Time to look at cancelling it.

Did you get to the bottom of this? I have been unable to view my CC online or in the app since end of April - spent ages on the phone, passed around different numbers then given an email address to contact. First reply asked me for some details which I didn’t have so I replied saying I didn’t know what they were asking for, only for them to come back to me saying they don’t deal with CC issues. I don’t have any other NatWest accounts so I’m currently totally blind to me CC account!

Luckily for me after about 2 months missing it just re-appeared. Asking Natwest for help was hopeless. Just canned message “we are aware of an issue” but not timelines for resolution. I did mention about leaving as had already shifted my Current Account I had since 1995 over to First Direct.