Co Op Switch offer (seen 15th January 2024)

HHUK

Money from closing account received in Co-op Bank account today, but no formal confirmation as yet that switch is complete.
Have been trying to set up 2 standing orders in on-line banking as per the requirements to qualify for the incentive.
Got as far as setting up and verifying a payee (own account elsewhere). Ticked the 'Future Payments and Standing Orders' box and was allowed to make a one-off transfer, but blowed if I can see an option to create a standing order anywhere.
Currently holding on to see if Customer Services can help, but thought it might be quicker to ask here if anyone else has encountered and/or managed to resolve this issue?

** UPDATE **

After holding on for the customary half hour or more I managed to speak with Jessica, who was very helpful but who, to my astonishment, confirmed that I couldn't set up a standing order in on-line banking. She was able to do it for me over the phone so, to save having to go through the whole rigmarole again, I also set up a second standing order to another personal  savings account with the same bank while I was at it.

Jessica advised I should be able to see the standing orders in on-line banking later today, so fingers crossed. No idea if this is a temporary glitch in the Co-op Bank's system, or just the way they do things.

Unbelievable, Jeff!

vixen1500

Middle_of_the_Road said:

pedrodelgado said:

Anyone else finding registering on line to be a complete lottery! How on earth do you know when you opened all your current accounts. Anyone know if you do it wrong more than a few times it will never let you do it and so have to spend ages on the phone? The first name living with you thing is crazy , just guessed it meant first two letters. 

Yes, I had to do it twice before it worked. The first name question a bit obscure, although easy to interpret what they meant. Had to check the dates of opened accounts on credit report. 

Just received our cards this morning, so can now register for online banking.

Just wondering what is the difficulty people are having with the 'first name' question.

bargainqueen8

Finally got the app working but when i get to the question am i a us citizen i press no and the app closes down!this is on android is anyone else having this problem?

Nasqueron

vixen1500 said:

Middle_of_the_Road said:

pedrodelgado said:

Anyone else finding registering on line to be a complete lottery! How on earth do you know when you opened all your current accounts. Anyone know if you do it wrong more than a few times it will never let you do it and so have to spend ages on the phone? The first name living with you thing is crazy , just guessed it meant first two letters. 

Yes, I had to do it twice before it worked. The first name question a bit obscure, although easy to interpret what they meant. Had to check the dates of opened accounts on credit report. 

Just received our cards this morning, so can now register for online banking.

Just wondering what is the difficulty people are having with the 'first name' question.

You can register before having the cards, as soon as I got the email confirming it was setup I registered and they found my account just using basic details and the account details, I was able to open the saver fine too.

Edit I don't have card/PIN or switch confirmation letter but it was all put on the opening for so I assume it'll arrive at some point

miller

Received a letter today confirming my account switch for next month, with the caveat that they could change the date. Not sure that's how the switch service is meant to work, but not a surprise given experiences on this thread where dates have been moved unilaterally.

drob4

vixen1500 said:

Middle_of_the_Road said:

pedrodelgado said:

Anyone else finding registering on line to be a complete lottery! How on earth do you know when you opened all your current accounts. Anyone know if you do it wrong more than a few times it will never let you do it and so have to spend ages on the phone? The first name living with you thing is crazy , just guessed it meant first two letters. 

Yes, I had to do it twice before it worked. The first name question a bit obscure, although easy to interpret what they meant. Had to check the dates of opened accounts on credit report. 

Just received our cards this morning, so can now register for online banking.

Just wondering what is the difficulty people are having with the 'first name' question.

You’re given a list consisting of various two letter combinations and asked to pick one of the combinations. It wasn’t clear to me if the two letters were initials or the first two letters of a Christian name (it was the latter).

MABLE

After a long wait on the phone I managed to set up the card for Apple Pay.  TBH if it was not for the bonus I would not entertain this bank. Their processes are very antiquated.

Bazzalona13295

For the ones who have received their cards now, how long have you had to wait for the PIN? Or are you still waiting?

Stargunner

Bazzalona13295 said:

For the ones who have received their cards now, how long have you had to wait for the PIN? Or are you still waiting?

Had my card since Monday, but no pin yet. I wont be needing to use the pin, so it doesn’t matter to me how long it takes.

Middle_of_the_Road

drob4 said:

vixen1500 said:

Middle_of_the_Road said:

pedrodelgado said:

Anyone else finding registering on line to be a complete lottery! How on earth do you know when you opened all your current accounts. Anyone know if you do it wrong more than a few times it will never let you do it and so have to spend ages on the phone? The first name living with you thing is crazy , just guessed it meant first two letters. 

Yes, I had to do it twice before it worked. The first name question a bit obscure, although easy to interpret what they meant. Had to check the dates of opened accounts on credit report. 

Just received our cards this morning, so can now register for online banking.

Just wondering what is the difficulty people are having with the 'first name' question.

You’re given a list consisting of various two letter combinations and asked to pick one of the combinations. It wasn’t clear to me if the two letters were initials or the first two letters of a Christian name (it was the latter).

The question required-
The first two letters of someone's name who is registered to vote at your address.