Co Op Switch offer (seen 15th January 2024)

MABLE

Phoned them today confirmed it is ok to have online access before switch is completed.  Also switch date is 9th Feb. Debit card on its way.

HHUK

miller said:

...and with a wait time of over 20 minutes on the phone I think I'll leave that one for now. I'm only looking to tee up my debit card deposits to YBS/Skipton etc. - don't ever recall being prompted for a 3DS/Verified by Visa password with these sites anyway.

Edit: https://www.ybs.co.uk/help/online/verified-by-visa-and-mastercard-securecode at least says you need to be enrolled in the scheme... presumably some banks do this automatically and with the Co-op you need to call.

When I called the Co-op Bank on 18 January to ask whether my Adobe forms were being processed, I queried the Visa Secure business as well. The agent confirmed it's the same as Verified By Visa, and since I'm already registered for that there was nothing further I needed to do.

miller

I found out that prior to September 2022 they use your memorable word for your Verified By Visa password (now Visa Secure). New customers will need to register/setup a password. I also setup a security question and PIN while I was on the phone at their prompting.

PoppaP

For security reasons I've been locked out of my account. For the past 40 mins or so all I've heard is 'Thank you for your patience. You are moving forward in the queue and will be answered as soon as possible'. As soon as I've collected the cash I'll be saying bye bye to them again.

pridehappy

It's been a week since I applied to switch - not the best start, asked to provide ID as a new customer and the original link failed. I've had savings with them years ago but they seem to have wiped the record so I have to start from the beginning.

It's been about 5 days since I provided ID, and seen as all other banks are quicker than this, I called them to be met with a 60 minute hold time. After speaking to an advisor (who to be honest seemed very stressed) she admitted they are struggling to deal with the influx of applications and thus they ended the offer earlier than expected. It's taking a little longer but still surprised they didn't plan more beforehand.

I've been quoted a month for my switch so let's just see what happens. I have however been confirmed I will receive the bonus even if there's a delay.

overspender22

Update on the fiasco of account opening. Applied on 15th the day the offer launched. Heard absolutely nothing until Saturday morning (20th), with acc number and sort code in an email. Got my card on Monday, opened online saver which was approved within a day so that was fast. But the bad part was that I uploaded ID without them ever sending me an email to ask- it’s only from calling up that they suggested I ‘could’ do it, so who knows if I’d still be waiting otherwise!!!

Switch initiated - what a cumbersome bank!

harz99

overspender22 said:

Update on the fiasco of account opening. Applied on 15th the day the offer launched. Heard absolutely nothing until Saturday morning (20th), with acc number and sort code in an email. Got my card on Monday, opened online saver which was approved within a day so that was fast. But the bad part was that I uploaded ID without them ever sending me an email to ask- it’s only from calling up that they suggested I ‘could’ do it, so who knows if I’d still be waiting otherwise!!!

Switch initiated - what a cumbersome bank!

Well personally I'm of the view that compared to Barclays the Co-op process is just fine, a little slow maybe, but given that the Co-op is relatively small in banking terms that's not unexpected.

Seems to me that you just need to be patient and comply with the terms...

Sallyforth

I'm most likely overthinking the t&cs of this Co-op switch now but wondered if anyone can clarify the timing of opening the savings account and starting to make debit card payments to make up the x5 required?  We've both got accounts set up now - online and app - and received our debit cards yesterday.  Assuming they stick to the original switch date offered of 9th February do I read it that I should open the savings after the switch has gone through or is it okay now.  Same goes for making payments.

The wording just seems ambiguous to me.

SF 

friolento

Van_Girl said:

friolento said:

The first thing you see in online banking about the switch is when your money and your DDs/SOs have been transferred. This is not unique to the COOP but the same at all banks.

If you want to reconfirm that your switch request is in the pipeline, and you haven't got email or text confirmation for it, you could call them and ask.

No nothing via email or text, which was more my point, which I should have specified. I also cant see anything to request a switch on the site. I'll wait to see if they respond via secure message, I don't really have time to spend on the phone

If you are saying that you have not requested a switch as part of your current account application, I am afraid, you have missed the boat for the latest switch offer as the deadline for the switch request was January 19. You could still request a switch (there’s a form online) but wouldn’t get the £100, and wouldn’t qualify for the additional saver offer, either.

If you did request a switch as part of your application, the switch should be in the pipeline. They are a bit (!) slow confirming the switches, so hang on in there. I don’t know whether their messaging service is any good but I do know that CS is competent on the phone. It can just take a long time for them to answer the phone, 30 minutes for me the other day.

PRAISETHESUN

friolento said:

Van_Girl said:

friolento said:

The first thing you see in online banking about the switch is when your money and your DDs/SOs have been transferred. This is not unique to the COOP but the same at all banks.

If you want to reconfirm that your switch request is in the pipeline, and you haven't got email or text confirmation for it, you could call them and ask.

No nothing via email or text, which was more my point, which I should have specified. I also cant see anything to request a switch on the site. I'll wait to see if they respond via secure message, I don't really have time to spend on the phone

If you are saying that you have not requested a switch as part of your current account application, I am afraid, you have missed the boat for the latest switch offer as the deadline for the switch request was January 19. You could still request a switch (there’s a form online) but wouldn’t get the £100, and wouldn’t qualify for the additional saver offer, either.

If you did request a switch as part of your application, the switch should be in the pipeline. They are a bit (!) slow confirming the switches, so hang on in there. I don’t know whether their messaging service is any good but I do know that CS is competent on the phone. It can just take a long time for them to answer the phone, 30 minutes for me the other day.

There's a notice on their website (although frustratingly, it's not referenced in their full T&Cs) stating that if you applied for a current account during the offer period (15-19 Jan) then you have until 16 Feb to request the switch. Existing customers needed to request the switch before the offer ended on 19 Jan.

You can request a switch by filling out the Adobe switch form on their website, under the heading: 

• I've already applied for or already have an account

https://www.co-operativebank.co.uk/products/bank-accounts/switch-to-us/