TNC Parking services

MrAnonymous123

Yes. However, a complaint was sent to CPS Midlands and this is their response.

Should I just wait to see what BPA send back? 

Coupon-mad

a complaint was sent to CPS Midlands and this is their response.

But the complaint isn't "about TNC", as I said to you earlier:

Coupon-mad said:
And your complaint is not against TNC.  It's against the parking firm for letting their agent send a misleading letter.  Use my words from my earlier reply.

You have to complain to the PPC about THEM and then to their trade body.

MrAnonymous123

So do I respond basically telling CPS Midlands I am complaining to them about allowing their agent to send a misleading letter or have I scuppered that opportunity now and just wait to hear back from BPA? 

Coupon-mad

CPS (Midlands) are not in the BPA AOS, they are in the IPC. 

So the BPA won't investigate.  Maybe it does need a complaint to TNC who I think are in the BPA.

MrAnonymous123

A complaint has been sent to TNC via their complaints form online.

However, their complaints policy does state complaints must be made within 56 days - a point that we are now passed. 

I have also redacted my phone number but have left them with my email address to send correspondence to - this is still okay?

The below is the latest i have received - chances that they will “instruct solicitors”?

This was received on the 5th Jan, yet the letter states payment must be made 7 days from the post mark, which would give me a deadline up to the 4th jan - basically impossible. 

KeithP

That's nothing more than a debt collectors letter.

The fourth post of the NEWBIES thread explains exactly how to deal with debt collector's letters, but to summarise that post - ignore them.

Grizebeck

Why are you bothering with these debt collector letters 

Coupon-mad

A complaint has been sent to TNC via their complaints form online.
However, their complaints policy does state complaints must be made within 56 days - a point that we are now passed. 

That is all the more reason to (next) complain about TNC to the BPA. Several failures.

MrAnonymous123

*update*

I’ve received a response to my complaint from TNC’s national operations manager.

It basically states: they have consulted their client (CPS) whom has sent TNC photos back to them of the PCN being issued to my vehicle for the following contraventions (D parked in a restricted area of the car park’ and ‘G not displaying a P&D ticket or valid permit’), the ability to appeal the PCN with CPS was not taken up within the 21 days of imposition, and as a result my complaint cannot be upheld, consequently meaning the charge remains due and unpaid.

Considering on BPA’s website that complaints are only considered once evidence of a complaint to one of their members can be provided, this is now the best time to go ahead with that - correct? 

I can provide the email response I’m referring to first, if needed. 

Coupon-mad

Yes, complain to the BPA but run it by us first.