Marks and Spencer sale

greyster

it still baffles me how the number one retailer for clothing in this country that uses one of the top online retailers systems can get this ordering system so wrong.

It feels like they are fire fighting their way through each season, just throwing £10 or £25 vouchers at everyone who phones up. Surely its cheaper to fix their own stock control!

Looks like they didn't consult amazon on stock control management. All we can do is milk M&S everytime an item disappears from the order. At some point they will do the maths and see its cheaper to fix their stock control management rather than give every MSEr and friend a voucher.

I wonder how much their online channel contributed to the lowering in their stock shares this week. Deary me.

whereishergar

A couple of years ago now I had the same bad experiences as a lot of you on this thread - did not have online sales orders fulfilled. I was soooo mad, I kept on and on and on - got to Director level at Head Office. I really could not believe that big M & S could get away with having this system, come on if NEXT can handle it to almost perfection, then so should M & S. I had endless telephone conversations with the Directors secretary and then spoke to "himself". Lets just say I got several bouquets of flowers and a fine set of gesture of goodwill vouchers, but I was still genuinely disappointed. They assured me they knew their online weaknesses and they were being addressed.

Last year I ordered online from the Christmas sale and was lucky enough to have everything fulfilled including a bargain tv, suede jacket etc, wow I was dead pleased and my faith fully restored! This years Crimbo sale I had to miss as I was on holiday, but it certainly sounds like although some happy endings, they does seem to be a lot of people disappointed and rightly so.

All I will say, is don't bother speaking to the customer operators who answer the phone with your complaint - they are given guidelines and "windows" of negotiation, hold your ground and insist on speaking initially to the team leader as they will be authorised to make higher offers of compensation. Ask to speak to the manager, get all names, write, email, copy all correspondence - but express your disappointment, and highlight their failures, as at the end of the day, however much we all love M & S products, they should not be allowed to keep getting away with this come every sale.

louby-lou-lou

Not that i want to shop with m&s on-line agian but where does this e-voucher appear? i can't find my surposed £15 anywhere is it in my account some where or sent by email? Just want to know in case it hasn't put it on so i can let rip again and hopefully get paper ones sent.

*zippy*

I was offered £15 yesterday too. Last week I was told my christmas eve order was all ready to be dispatched, it is now all out of stock. Kiti I asked him several times about the voucher and he said when you checkout it will automatically appear and you don't need to spend the £15 all at once. I still have two outstanding sale orders from when stuff was relisted the other night, he said they were ok, but no doubt as we get to the dispatch date they will be out of stock too.

I'm going to add up how much they have cancelled and write a letter of complaint as I stayed up christmas eve especially for the sale and have recieved very little.

roses

If it works the same as Amazon, then you will see it at checkout.

"You have £x of vouchers. Do you wish to apply this to your oder?"
Tick box for yes

taxiphil

The useless morons have just cancelled my entire order that I placed on 27th Dec. Apparently everything is "out of stock". Haha!

But I can't say it came as a great surprise to me after having read this thread.

Truly amazing that such a big brand name has been getting it so wrong for such a long time.

You wouldn't think it was an insurmountable problem, in the 21st century, to have a 'live' stock control system that actually knows if something's in stock at the time the order is placed.

icheekymonkey

Reply to Melbury - my order was for 110.00 in total and got 25.00 online credit as "goodwill" gesture.

For those wondering how it works - order as usual (preferably with full price new stock as may actually receive it!!!) and when you go to checkout, it has automatically been deducted. Deducts the amount before postage stage so end up paying postage.

bluejake

whereishergar wrote: »

A couple of years ago now I had the same bad experiences as a lot of you on this thread - did not have online sales orders fulfilled. I was soooo mad, I kept on and on and on - got to Director level at Head Office. I really could not believe that big M & S could get away with having this system, come on if NEXT can handle it to almost perfection, then so should M & S. I had endless telephone conversations with the Directors secretary and then spoke to "himself". Lets just say I got several bouquets of flowers and a fine set of gesture of goodwill vouchers, but I was still genuinely disappointed. They assured me they knew their online weaknesses and they were being addressed.

Last year I ordered online from the Christmas sale and was lucky enough to have everything fulfilled including a bargain tv, suede jacket etc, wow I was dead pleased and my faith fully restored! This years Crimbo sale I had to miss as I was on holiday, but it certainly sounds like although some happy endings, they does seem to be a lot of people disappointed and rightly so.

All I will say, is don't bother speaking to the customer operators who answer the phone with your complaint - they are given guidelines and "windows" of negotiation, hold your ground and insist on speaking initially to the team leader as they will be authorised to make higher offers of compensation. Ask to speak to the manager, get all names, write, email, copy all correspondence - but express your disappointment, and highlight their failures, as at the end of the day, however much we all love M & S products, they should not be allowed to keep getting away with this come every sale.

Why bother? Just stop ordering with them as I did. Clearly they do not care - it has been going on for too long. When their sales slump, as they have, maybe they will start getting the message. Online sales are too important now for any company to ignore and year on year they become more and more important. The present regime clearly does not give a toss. When sales are bad enough they will be sacked :T and then I might try another order. I am certainly not going to try and act as an unpaid consultant.

whereishergar

Don't you speak a load of tosh ....

A lot of us on this thread like Marks & Spencers products and are genuinely disappointed and frustrated when our orders are not fulfilled.

If you want to go and shop elsewhere good for you, but if you honestly think boycotting M & S online will make a difference, I'm sure they are going suffer and get worried about losing your business :rolleyes:

louby-lou-lou

icheekymonkey wrote: »

Reply to Melbury - my order was for 110.00 in total and got 25.00 online credit as "goodwill" gesture.

For those wondering how it works - order as usual (preferably with full price new stock as may actually receive it!!!) and when you go to checkout, it has automatically been deducted. Deducts the amount before postage stage so end up paying postage.

Doesn't work for me, i went right to the last page before it's final and it didn't show any deduction. I am ment to have been given £15. How come eveyones value is different they should have a standard/set amount to give.