Marks and Spencer sale

babybimbles

Redland81 wrote: »

As you may notice this is my first posting. The reason is the shoddy service that M&S are currently giving. I ordered as many did on Christmas day. On boxing day I had an email saying 3 of my 10 items were out of stock and I noticed that I was being charged the £3.50 delivery even though my order was well over £30. So I rang then an asked the lady if the rest of the order was in stock. She said yes and it would be despatched on the 7th Jan and received 8-10th . I then had another email on New year's eve saying another 2 items were out of stock and last week another email saying a further items was out of stock. I went on line to check my order and noticed that the delivery charge had re-appeared so I again telephoned them to have it removed. The lady said the rest of my order was in stock and would be despatched on 7th. That day I also emailed them letting them know of my disappointment in their service and asking them to confirm that the order would be despatched, No reply has ever been received to this. So last night i went on line to check to see if my remained 4 items had been despatched only to find that there is no sight nor sign of the order, and my aco!!!! says my last order was in October. All I can say is what a terrible service. As the same thing happened to me in the summer sale! Do you think the items actually exist? I shall ring them later today but I don't hold out much hope of seeing my order. I just feel I've wasted my time, first of all the hour or so it took me to look through the site to see what I wanted to order, then further time in emailing and then the money in ringing them.

Jane

Hi Jane

Welcome to MSE I'm sure you will have some great experiences on here!

It does look like your order has disappeared because it is all out of stock. Are you sure it's not under 'completed orders'? I would ring them up and give them an earful. Explain you have wasted time and money blah blah blah. Im sure they will give you some vouchers as a form of compensation.

I know how you feel though. It's happened to me three times now :eek:

shelberg

Was looking at the M and S website to see if I could track a package (non-sale) and was completely amazed to see lots of red price sale items back online. Many ladies boots now priced at £9 - the only problem is when you try to click and purchase it is not possible. I am really fed up with the entire set-up - lots of nightwear at rock bottom prices too but you cant purchase it!!!!!

zztopgirl

Yet another non-order for me, i placed an order on the 3rd, and today got the email yet again. I have cancelled the remaining 3 items on my order rather than call and complain about them adding on the p&p. Funny how everything was in stock when i placed my order though.:mad:

We need to set up an action group against M&S shoddy service:jcould call it MSEers against M&S:rotfl:

I went to local m&s on saturday, some sale stuff there and managed to get 2 skirts, a top and 2 pillowcases for £14, should have been £129.50. Would have been a good experience, except for these 2 women and 2 men who were 'guarding' them and stopping anyone from getting within a few feet of them(and most of the sale items), they kept picking stuff up, laughing at it then putting it back.:eek: I spotted a skirt i wanted and grabbed it before anyone else could-as you do:T, and they all turned to laugh at me.:rolleyes: Very strange.

Clutterfree

Clutterfree wrote: »

Send this email to M&S on Friday:
I was told earlier this week that I would receive this order on the 8th January, yet it still hasn't despatched.
This happened Christmas 2006 too when I received NONE of my order and I wasn't even told - I had to call you!
Is this likely to happen again?
When I placed my order ALL items were in stock so will I definitely have them on the 8th?
Many thanks.

Received this reply yesterday:
Thanks for your email.
I have looked into your order and according to our systems there are no problems with your order. It is due to be dispatched today (5/1/08) and delivery estimate is 8th-10th January. I hope this information was helpful for you.
If you have any further queries please do not hesitate to contact us either via email or on 0845 609 0200.


Looked on my account today and STILL not despatched.
This is a joke. Will keep you posted if my Boxing Day order ever arrives.

Still not despatched. :mad:
Emailed them again. :wall:
Ho hum.... :rolleyes:

bumble-bee_3

I managed to order some sale stuff last night, the vase I really want appeared again so this will be the 7th time i've ordered it

shelberg

All sale items have now disappeared again
Something odd is happening

furrypig

Still not got my order from Christmas though did phone and they said it would be coming. Also asked about my other 3 orders and was told all in stock will be coming. Of course I have since received 'the email' and half my items have been cancelled from the order and I have been charged p&P!!!GRRRRRR!

I haven't found CS very helpful on email or phone not even an apology!

Think I will call again!

furrypig

WellI managed to get my p&p refunded but nothing else!!

CS told me it was teething problems!! I sai it was the same inthe summer, I was offered vouchers, wasn't sent any, and now all my oders have st del dates of about a month after I ordered them!!

It's all gone MAD!!

ellionic

I ordered with m&s in the sale it was my first time and may i say never again half of the items ordered were out of stock then they email me to say my card was declined even though there was money in then they charge me twice this site is a joke :mad:

NBirdy

I also noticed some £1-£3 sale items on the website this morning, but couldn't seem to add most of them to my basket. So I rang up and asked to order them over the phone. Chap was taking the numbers and saying he was able to add them at his end, and he could see the other 17 items I had in my basket (Xmas cards etc). When it got to confirming the order, the site all went squiffy and couldn't find the pages for the reduced stuff, and it all disappeared out of my basket too. The M&S chap was just as baffled as me! Basically couldn't place the order, had a moan, got offered some credit on my account as compensation but would have much much rather had the reduced items!