Marks and Spencer sale

Lara

Ha Ha! My last two orders all out of stock. Now who's not surprised?? At least I got Christmas Day orders - or part of it so far anyway the other part is in the depot!

freerob

Hi,
Great post, & also whoever suggested several smaller (£30) orders, received 3 out of 4 orders now & some great bits for all the family at good prices.
Thanks
:beer: :j:T :rotfl:

furrypig

All sale stuff seems to have disappeared from the website, shame!

Now let's see if I get any of my orders!!

sanfly

Lunchbox wrote: »

Ohh it can - although not directly M&S's fault, they use Home Delivery Network, perhaps among the worst couriers there are. My item was dispatched last Friday. It arrived in the HDN depot on Monday. It took until today to reach the 'local' HDN depot and was loaded onto the van this morning. It's still sitting in that van because it hasn't arrived here (and today was the last date in the 'estimated delivery' range).

(Courtesy of HDN's 'tracking system').

agree, the tracking number M&S gave me would not track, rang M&S was told couldnt explain it, rang an hour later spoke to somebody different, they said had not gone via HDN but white arrow , they do not track so I would have to ring them, white arrow said they left it at the rear of the property, not here i said i was in all day, they have now said they have delivered to the wrong address and trying to recover it........not much hope of that i think!! what a shambles.

luxor4t

sparky61 wrote: »

From experience, I've never had them claw back postage, cashback has never been reversed either

I retained my quidco cashback even after every item was gradually declared 'out of stock', and it was paid as normal. Went a small way towards the inconvenience.

boglin

I've phoned a couple of times (01925 672 317) and have been more than happy with the customer service from the operators - I received a £15 credit to my M&S account for the inconvenience (I told them about Home Delivery Network's poor delivery service) and they also took the P&P off an order that had dropped to below £30.

If you ask them to deduct the P&P do watch out that it doesn't go back on though, which it will automatically if anything is cancelled from your order - a phone call will get it removed again though.

It always helps to be polite and friendly - that gets you results as well as tips on how to order sale items (eg try to add 20 of the item to your basket - if you can't, don't bother adding the one that is in stock as chances are that you won't get it).

I am still waiting for HDN to deliver my well-travelled package and am almost enjoying (in a masochistic way) watching my various other orders dwindle down to very little. It would be a real shock if everything turned up!!!

Elitist

Hello,

I know this is a bit cheeky, but seen as this has turned into a bit of a M&S saga I thought I would try my luck in here, seen as you all seem to be veterans of their treatment and therefore know how to deal with them.. http://forums.moneysavingexpert.com/showpost.html?p=7621279&postcount=50

Thanks in advance

NIMI_2

just a quick question, recieved my order today but not happy with it so plannin on returnin it. however the note in the parcel has no refernce to price. so when l take it back what will happen??? im worried they might only refund me the current price which may be less then the price l paid.

sparky61

NIMI wrote: »

just a quick question, recieved my order today but not happy with it so plannin on returnin it. however the note in the parcel has no refernce to price. so when l take it back what will happen??? im worried they might only refund me the current price which may be less then the price l paid.

Maybe worth printing off a copy of the online order and taking that with you as proof of what you paid
:beer:

Hopelesswithmoney

NIMI wrote: »

just a quick question, recieved my order today but not happy with it so plannin on returnin it. however the note in the parcel has no refernce to price. so when l take it back what will happen??? im worried they might only refund me the current price which may be less then the price l paid.

You will definitely get the price you paid. They don't show the price on the advice slip but it's all computerised so they know exactly what you paid.