Orchid dialler - cwclient problem

Nicholas

Just checked and everything seems to be working fine now.

bbb_uk

fayraz wrote:

I can log in but cannot get access to my routing table;

1. I am loggin in
2. Searching for product 11 which brings it up, double click on it
3. Select CHANGE at the bottom and then freezes there

Is that right if I just want to view or edit my table?

When it works, this is what I do:-

1. Log-in
2. Search for product 11 to bring up all diallers (we have 3)
3. Double-click on one of the diallers listed in Products
4. At the bottom of that screen, click on 'New Routing Table' link (in blue). This should bring up more details of that dialler under the heading 'Routing'
5. Double-click on the dialler and it loads up my Routing table.

I then make changes to the routing table and click on 'Update' at top of screen. This then updates the routing table. I then just 'force-home'.

This changes the existing routing table under that name (new names by default are called 'Getting Started' & the date). If you want to change the name of the routing table then consult their manual, etc.

Fayraz, I couldn't find anything that said CHANGE on the bottom of mine. Also at the time of your last post 5.17pm I also couldn't get on just after your post so that could be why you couldn't do anything!

fayraz

Thanks for your reply;

I emailed Orchid with my requests and they have set the dialler up for me how I want it, to force home do you;

1. Lift handset
2. Dial the number
3. Replace handset

because they also have extra instructions

4. Lift handset
5. Press redial on your phone
6. Replace handset after last number has been dialled

The other thing is, well it may sound like a daft question I have cordless phone and you can input the number and then press SEND will the dialler still work when you make a call like this. Or do you have to get a dialling tone then input the number?

Victor_Delta

To force home you can either disconnect the dialler for about 40 secs and then plug it back in or dial ***12#4567890*3 and replace handset.

The red light should come on shortly and flash for about a minute or more (if its only 20-25 secs then it's probably getting busy tone. I sometimes dial 01536 272200 before forcing home just to check that it's all OK at the other end - you should hear no ring tone and then a number of tones as the modem tries to connect).

As regards your cordless phone, the orchid box will do its stuff whichever way you dial.

By the way, the Orchid server appears intermittent this evening. I've successfully updated my routing but it took several attempts. As a previous poster suggested, it's probably a lot of users changing their mobile routing now that DialWise have closed their route.

fayraz

I have been trying all day yesterday and today always hangs on something, so I got in contact with Orchid and they set it up for me.

How can I tell the dialler is working?

fayraz

As you can see from my previous posts I have been a lot of problems accessing the dialler servers. I have narrowed the problem down to being when I click to access my routing table it always hangs there, anyone else have this problem?

bbb_uk

It could be that your routing table is corrupt!

I had the same a few weeks ago (after the problems they had) and couldn't access any table without getting an error.

This was further confirmed because I rung up Orchid and the lady that answered also had problems accessing the routing table from her computer (confirming it wasn't my computer).

She kindly setup new routing tables for me and deleted the existing (corrupt) routing tables.

It's just a thought!

fayraz

I click on New Routing Table it goes to the Routing section and it says Retreiving Data but just stops there. Is that the problem you were getting?

bbb_uk

After it went to the routing section (having clicked on the blue 'New Routing Table' link), I could click on the link to display my routing table but when it should display the actual routing table, I got errors before it stopped.

It therefore doesn't appear to be exactly same problem as yours. I would have said that because you can get that far without error messages would indicate the problem isn't firewall related. Either something you're doing wrong or the routing table is corrupt. I'd email them your username&password (or ring if you're worried about security) and explain the problem and the fact you don't think its a firewall-related problem because you can get that far. Ask can they log-in as if they were you to see if they can display your routing table.

Obviously if they can, then its something your end. If not, they'll probably create another routing table for you to your specific requirements.

fayraz

When I click on the 'New Routing Table' link it pops up a box saying retreiving data and just stops.

I have asked them to create a routing table for and they say they have so I presume they can access it, unless they access it a different way from us?