Orchid dialler - cwclient problem

Edinburghlass_2

I asked MSE Andrea if she could get in touch with Orchid a 2/3 weeks ago when there were problems but then it seemed to sort itself out so can you let me know if you feel there is a need again and I'll get in touch with the MSE office to do this officially.

Thanks

fayraz

Edinburghlass wrote:

I asked MSE Andrea if she could get in touch with Orchid a 2/3 weeks ago when there were problems but then it seemed to sort itself out so can you let me know if you feel there is a need again and I'll get in touch with the MSE office to do this officially.

Thanks

That would be great if you can get in touch with Orchid and let them know the problems people are having.

I might ask Orchid to program my dialler for me because of all the problems I am having.

bbb_uk

Edinburghlass wrote:

...so can you let me know if you feel there is a need again and I'll get in touch with the MSE office to do this officially.

I don't know if there is a need just yet to do this officially.

Going by problems reported on this thread and this one it appears for the last 2 days they've had intermittent problems before that though it was ok until, like you said, 3/4 weeks ago when it was down.

In my opinion, I would say if it continues over the next few days then go down the official route.

UPDATE: I've just rung them and they weren't aware of any problems with their server. It could be sheer volume of traffic I was told but she will pass it on to the tech people to look into.

At time of this update (3.55pm) I couldn't connect again.

garywakelin

I have just updated my routing table to get rid of Dialwise and everything seems ok now

fayraz

garywakelin wrote:

I have just updated my routing table to get rid of Dialwise and everything seems ok now

I will give it a go now!

Still cannot access it.

garywakelin

I am unable to access mine now

bbb_uk

Just tried and I can now. I wonder if it is due to sheer volume of traffic trying to access it then?

garywakelin

its probably everyone getting rid of Diallwise

fayraz

I can log in but cannot get access to my routing table;

1. I am loggin in
2. Searching for product 11 which brings it up, double click on it
3. Select CHANGE at the bottom and then freezes there

Is that right if I just want to view or edit my table?

garywakelin

sometimes if you log in with your serial No. it will work
when using the product or model doesnt