Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

Nasqueron

DiamondLil said:

miller said:

I activated Blue Rewards in the "Barlcaycard" App and have received the incentive. Account opening and switch request was done in the "Barlcays" App, shortly afterwards it broke with error 00002 (probably a profile issue) which is why I used the other one.

@miller - May I ask how you activated Blue Rewards please ? I've been using the debit card for a couple of weeks now and nothing in Blue Rewards Wallet. Switch completed on 10th November and still no incentive payment received either. Beginning to think I'm not doing things correctly.

You have 2 different things here - you have activated blue rewards as it's on the account. Assuming you have moved 2x DD as well the incentive should be paid eventually.

However, the cashback is an offer inside Blue Rewards which you must activate manually - that will create a new pot called "Barclays Cashback Rewards" which will slowly track spending until you reach £200 spend then you will be able to move it in your account (or if you have less than £10 total, it's paid the next month)

Clicker9180

I started the switch this morning but didn't get any acknowledgement (notification, SMS, email) that the process will start from either Barclays or my old bank. Do I just have to wait longer?

masonic

Clicker9180 said:

I started the switch this morning but didn't get any acknowledgement (notification, SMS, email) that the process will start from either Barclays or my old bank. Do I just have to wait longer?

This is normal. You may hear from your old bank before Barclays.

Maple08

I got letters about my switch today and it was dated for the 24th, while the other document from Barclays was dated 23rd and got it last Friday or Saturday. 

One thing I do remember is getting an email from Barclays last week about how there's documents available for me. I went to the documents section and there were about three documents about the switch on there (dated 24th).

boingy

I've had switch documents through the post weeks after they are relevant. I've also had a text telling me I qualify for the switch bonus. It arrived over a week after they had paid the bonus! They need to get a faster hamster.

MikeJXE

boingy said:

I've had switch documents through the post weeks after they are relevant. I've also had a text telling me I qualify for the switch bonus. It arrived over a week after they had paid the bonus! They need to get a faster hamster.

Yep I got exactly the same 

Plus today I received and email from them apologising for the wrong text in the subject line of the previous email they sent me  last week 

boingy

MikeJXE said:

boingy said:

I've had switch documents through the post weeks after they are relevant. I've also had a text telling me I qualify for the switch bonus. It arrived over a week after they had paid the bonus! They need to get a faster hamster.

Yep I got exactly the same 

Plus today I received and email from them apologising for the wrong text in the subject line of the previous email they sent me  last week 

Yeah, I got the apology today too. I couldn't even be bothered to look back through all the emails to see what the error was. You don't expect the big name banks to be at the cutting edge of things but you do expect them to be competent at the basic comms stuff.

PinstripePhantom

Just got an additional £75 from Barclays after complaining about

1. The inability to choose the switch date in the app even though online and in the booklet they send after you switch stating that the switch will occur on a date of your choosing. So it was a bit stressful wondering if direct debits will go out or not that were due around the switch date 

2. The inability of the chat agent I raised the 1 point to

a) understand the problem

b) kept sending blanket responses some of them didn't make sense and we're irrelevant such as telling me I am eligible for the switch bonus which wasn't the nature of my complaint and another time sent me a message along the lines of "is anything else causing you stress apart from this duplicate payment" which was clearly a copy and pasted message meant for someone else

c) refused to raise the complaint, insisted on sending me aforementioned irrelevant responses. At one point they ended the chat and I got the same agent when I started a new chat who then said it was technical issues.

d) was quite condescending to me

All in all spent 2 hours in chat before the complaint was finally raised. Was the complaints team will call me within 5 working days. Got the call today (7th working day)

3. On the phone to the nice complaints person who rang just now I raised the other issues I had with the app and error codes when applying for the account and turning on blue rewards etc. they said that Barclays are unaware of any such issues and that they will raise it with the IT team. I'm sure they are aware though seeing as others on here have raised complaints about the various issues.

All in all happy with the resolution of an additional £75 on top of the £175 bonus. Won't be staying though, as soon as a new switch bonus comes out with another bank that I'm eligible for, I'll be switching this Barclays account.

boingy

PinstripePhantom said:

c) refused to raise the complaint,

That's really unusual. Normally any financial institution will raise a complaint at the merest whiff of one. I've even had banks raise a complaint when I wasn't complaining: once when I was reporting a bug and once when I made a suggestion for how the app could be better. And a few years ago I contacted the Co-op to say that my new debit card had not arrived and they raised a complaint for that too. A couple of weeks later I got their "final decision" letter through the post that said they were sorry for the lost card but that these things happen, that they had sent out a replacement and that my complaint was not upheld. All from a secure message where I said something like "Hi, my card expires next week and I have not received the new one. Please can you send me another one."

MikeJXE

boingy said:

MikeJXE said:

boingy said:

I've had switch documents through the post weeks after they are relevant. I've also had a text telling me I qualify for the switch bonus. It arrived over a week after they had paid the bonus! They need to get a faster hamster.

Yep I got exactly the same 

Plus today I received and email from them apologising for the wrong text in the subject line of the previous email they sent me  last week 

Yeah, I got the apology today too. I couldn't even be bothered to look back through all the emails to see what the error was. You don't expect the big name banks to be at the cutting edge of things but you do expect them to be competent at the basic comms stuff.

Lol I couldn't be bothered either 

One consultation if they didn't make c**kups it would be quite boring and this thread wouldn't exist