Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

masonic

Rawrzy said:

I personally didn't wait for Paypal to pay out since it was taking it's time. I started the switch when my other dd which I set up at the same time (plum) paid out. Got a letter from Barclays confirming the DDs were being transferred fine despite not waiting.

I finally got notice the first payment from paypal is going out tomorrow. Funnily enough the payment was actually a small purchase I made, not the bank to paypal withdrawal I did first. I did a bank to paypal deposit at first, but a few days after I just did a cheap purchase to make sure. Good to know for the future that buying something is far quicker to "charge" than trying to just deposit money into your paypal account.

That's good to know. I'd normally not wait as I'd be able to see whether it is active in online banking, but as I'm using an Ulster account, I can neither see what is active but not yet paid, nor what may be paid the next day.

Suspect what you saw was more the result of the payment being initiated after the mandate was active. Paypal is probably requesting the first pull too early, and then having to resubmit it a few days later when it fails. This would add an extra DD clearing cycle.

anna42hmr

Nasqueron said:

anna42hmr said:

well it looks like my switch has competed today and have also received the £10 for the debit card cash back for november (shows as available today so just requested the £10 to be transferred to my current account now), so hopefully not too long until the switch incentive payment is made.  

To confirm, you already spent £200 on the debit card?

yes i did, but only in the last few days, (friday 17th and Saturday 18th) so was surprised at how quick the extra £10 cash back was paid into the cashback pot.

federer

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

Johnny-Cage

federer said:

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

I went straight to the CEO and sent a email when that happened to me than register a complaint over the phone 

federer

Johnny-Cage said:

federer said:

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

I went straight to the CEO and sent a email when that happened to me than register a complaint over the phone 

did you get a response  (CEO or expecting one) and when you did register a complaint did  they attempt to resolve it with a monetary gesture and did you accept, for me this really poor service and a simple £25 wont cut it

federer

anna42hmr said:

Nasqueron said:

anna42hmr said:

well it looks like my switch has competed today and have also received the £10 for the debit card cash back for november (shows as available today so just requested the £10 to be transferred to my current account now), so hopefully not too long until the switch incentive payment is made.  

To confirm, you already spent £200 on the debit card?

yes i did, but only in the last few days, (friday 17th and Saturday 18th) so was surprised at how quick the extra £10 cash back was paid into the cashback pot.

does this also work if you shop at the supermarket and make 6 different transaction totaling £200, you get 5% cashback every time you shop

Zanderman

federer said:

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

I too got the 00002 error repeatedly last week, the one that tells you to contact them via the non-existent "Direct Call button in the app". Utterly useless systems!

I had already applied for and got an account, had verified ID in branch (though it turned out it wasn't necessary - thanks Barclays for a wasted 2 hours travelling and listening to an employee worrying about why the system which sent me to her was now telling her it didn't need my ID after all) and had initiated a switch and joined blue rewards, so had seen that all working in the app - so everything should be fine - you'd think. But then computer says no.

Anyway, rather than try contacting Barclays I thought I would just call the app's bluff. 

I tried uninstalling it and then starting again. No good, as it needs a debit card for registration if you already have an account and mine hadn't come yet.

Waited a day or two for debit card, started again, clicked box saying I had used the app before, entered details, and got an 00003 (!) error and again told to contact them via the non-existent "Direct Call button in the app".

Tried again, this time saying I hadn't had the app before. It offered to scan my debit card to speed things up. Did that. Got another error for my trouble, locked out again.

Tried yet again, this time selecting to enter card details manually. Did that, and hey presto, it let me go through to registration (though it did need me to verify myself with a generic card reader - I used a nationwide one). Whoopee.

So I have a working app again, for now.

Maybe it will get the heebies again tomorrow.

Not likely to be staying with Barclays long at this rate!

Johnny-Cage

federer said:

Johnny-Cage said:

federer said:

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

I went straight to the CEO and sent a email when that happened to me than register a complaint over the phone 

did you get a response  (CEO or expecting one) and when you did register a complaint did  they attempt to resolve it with a monetary gesture and did you accept, for me this really poor service and a simple £25 wont cut it

They blamed when I opened the account it created another profile with my Barclaycard one. So until they were merged I was locked out of my apps. I spent 2hrs on the phone being passed around then a trip to a branch. 
to register the apps again but they locked me out again a hour later. Now they have merged profile no issues now.
Only got £50 but better than nothing 

federer

Zanderman said:

federer said:

Stargunner said:

sparklymarkly said:

Opened a new account last week, via the app and amazingly it all went very smoothly!
Set up Blue Rewards and have started a switch which was confirmed as 27th November.
Access in & out of the app was fine so very pleased.
All good so far…….
However, now (from yesterday evening and again today) every time I try to log into the app I get Error code 00002.
A message comes up telling me to try again (done that) and if no joy, to contact them via the Direct Call button in the app but there isn’t one - all I have is the entry page where I enter the 5 digit code.
Any suggestions please?

I received that error code a couple of days after opening sn account on the spp. i called Barclays and they had merged my details from a previous account that I had with them many many years ago, when I had a different mobile number. Their system changed my mobile number on their system, which is why the app was giving the error code. I had to go into branch for them to change my number on their system and then wait for the debit card and security code to arrive so that I could re-register the app

ridiculous, after having to go to the branch yesterday and spending well over an hour there opening the account, they didnt need ID in the end,

i have got error 00002 tonight so cant access the app, phoned them up apparently they cant help, i need to go into the branch as random mobile number they have for me is now registered on my account, and  not the one i opened the account with. 

Prob because they have merged an old account and stopped my app access.

tried to register a complaint, she made it very difficult, and before compliant was registered she cut me off at 8pm after being on the phone for 40 mins...

ridiculous....

I too got the 00002 error repeatedly last week, the one that tells you to contact them via the non-existent "Direct Call button in the app". Utterly useless systems!

I had already applied for and got an account, had verified ID in branch and had initiated a switch and joined blue rewards, so had seen that all working in the app - so everything should be fine - you'd think. But then computer says no.

Anyway, rather than try contacting Barclays I thought I would just call the app's bluff. 

I tried uninstalling it and then starting again. No good, as it needs a debit card for registration if you already have an account and mine hadn't come yet.

Waited a day or two for debit card, started again, clicked box saying I had used the app before, entered details, and got an 00003 (!) error and again told to contact them via the non-existent "Direct Call button in the app".

Tried again, this time saying I hadn't had the app before. It offered to scan my debit card to speed things up. Did that. Got another error for my trouble, locked out again.

Tried yet again, this time selecting to enter card details manually. Did that, and hey presto, it let me go through to registration (though it did need me to verify myself with a generic card reader - I used a nationwide one). Whoopee.

So I have a working app again, for now.

Maybe it will get the heebies again tomorrow.

Not likely to be staying with Barclays long at this rate!

utterly ridiculous, have you made a compliant too. I will have to register a complaint at 8am thats if i get through.. then go to the branch , i assume it will be fixed , if i then plays up I will be really mad. never had such a useless experience opening a bank account before

bigfer

Just managed to set up an account. Got sort code /account number, but cannot set up the app without an 8 digit code? Do I ask at the branch or wait for my debit card to register on the app?
Seems a bit of a cake &!!!!!! party. TIA