Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

Nasqueron

worriednoob said:

Ponchos said:

worriednoob said:

#########################################################################################
##### IMPORTANT UPDATE FOR EVERYONE WHO HAS NOT BEEN PAID SWITCH INCENTIVE YET #####
#########################################################################################

I have found the real reason why some of us have not been paid the switch incentive.  For those of you in this position, please check in your app - other than your Barclays account, can you see your Barclays Blue Rewards account?  (SEE SCREENSHOT BELOW)

If not, then this is the real reason why you have not been paid.  I know this because today after getting frustrated, I messaged Barclays via the app complaining about not receiving any incentive.  At first the rep blamed me saying that I had closed my Barclays Blue Rewards account down with a few days of opening it, but when I confirmed I had not done this and logged a complaint, they contacted their tech team and were advised by the tech team that a system error had been found, where even after customers opened Barclays Blue Rewards, it was closing Barclays Blue Rewards accounts down automatically, hence making them ineligible for the incentive.

The rep reactivated my Barclays Blue Rewards account, compensated me £25 and immediately paid the £175 switch incentive (SEE SCREENSHOT BELOW).   

We then checked for my partner and YES the same issue again where Barclays Blue Rewards has automatically closed down and although the rep would not do the above remedy immediately, they have offered the same compensation and said that the incentive which will be received within 1-3 working days.

Since I'm sick of them, I have immediately transferred all my money and requested a closure, so the balance shows as £0.00 (SEE SCREENSHOT BELOW).  Now waiting for them to close the account down. 

I hope this helps others.  DON'T WASTE TIME - CONTACT THEM IMMEDIATELY! GOOD LUCK!

I'm glad you managed to get it sorted and get the incentive, plus a little extra! My Blue Rewards have stayed throughout but I'm thinking I might just message them regardless with a polite inquiry as to when the switching bonus gets paid, I mean it's Christmas time and extra money would be really helpful, right!? Can't hurt I guess. But yeah, once the money arrives I'll be off to my next bank!

I would be a bit more firm with them, otherwise there is a good chance, they'll just fob you off with their usual 'wait for 28 working days' mantra.  Instead when you message them, raise it as a complaint.  Remember when you make a complaint, the call/message handler will try their best to get you to close down your complaint and you just have to keep pushing that you want a clear answer.

Although one of our accounts has been paid and I've even closed it down, we still have the 2nd account that has not been paid yet.  They are stating that I won't receive any payment until mid-jan.  I'm not willing to accept this, so a formal complaint has been raised to get them to sort it out.  I will keep you posted on any updates.

If the terms and conditions of the account switch bonus say up to 28 working days then complaining and being pushy with a poor customer sales rep isn't really fair on them and takes up time when they could be helping people with an actual problem. You not being paid earlier than a stated timeframe is not a complaint reason.

Zopa_Trooper

So, I switched to Barclays, got the £175, 2x £10 spending cashback, paid out £5 rewards. Net profit £190. I've now today completed my switch to the Co-op, money transferred from Barclays but wait, they've transferred £10 more than what I had in the account. As my account is now closed, I cant see what the £10 was for? I guess I'm going to have to wait for the paper statement to arrive.

danny13579

Some people got the £10 paid twice for December. Others (like me, official complaint made so should have it in the new year! ) didn't get it at all. It's typical Barclays ineptitude. 

harz99

And after the Barclays poor service, my Switch from Barclays into my existing Flexplus account completed yesterday, just got their "you qualify for the £200 bonus" text so all is good.

DJSINGH

harz99 said:

And after the Barclays poor service, my Switch from Barclays into my existing Flexplus account completed yesterday, just got their "you qualify for the £200 bonus" text so all is good.

first time bonus from nationwide?

harz99

@DJSINGH no unusually this time the naughty date was only a couple of years back so as my last one was pre Covid...

masonic

I'm pleased to say that deactivation of Blue Rewards appears to have gone smoothly in my case with no error, and my Blue Rewards account is no more. Here's hoping they don't take the fee in error next week...

Maple08

I left Barclays Blue before three days ago and the Barclays Blue Rewards balance disappeared and I received an email quite quickly about the cancellation. However, I've logged in today and can see the Barclays Blue Rewards balance show up, and it's still at £0.00. 

I don't think my account's properly left, so you guys should also probably check.

masonic

Maple08 said:

I left Barclays Blue before three days ago and the Barclays Blue Rewards balance disappeared and I received an email quite quickly about the cancellation. However, I've logged in today and can see the Barclays Blue Rewards balance show up, and it's still at £0.00. 

I don't think my account's properly left, so you guys should also probably check.

Yes, mine has reappeared also. Error VX016 if I try to leave again, so it is probably a bug.

boingy

Mine disappeared instantly and has not come back so it's not a consistent bug!