Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

masonic

Ponchos said:

Just gone into the Barclays app, into Blue Rewards and the rewards details section (near the bottom of the BR screen), and it says "To stay eligible, each month you'll need to - Pay the £5 fee, - Have at least £800 paid into your chosen Barclays account monthly." It doesn't say anything about Direct Debits! I assume this is shown on other people's accounts, and  makes me wonder that they've changed their terms again. I mean this makes things much easier for meeting BR criteria each month.

Having or paying out direct debits has never been a prerequisite for Blue Rewards. There is a £5 reward if two direct debits are paid out of your account, but this is entirely optional.

worriednoob

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##### IMPORTANT UPDATE FOR EVERYONE WHO HAS NOT BEEN PAID SWITCH INCENTIVE YET #####
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I have found the real reason why some of us have not been paid the switch incentive.  For those of you in this position, please check in your app - other than your Barclays account, can you see your Barclays Blue Rewards account?  (SEE SCREENSHOT BELOW)

If not, then this is the real reason why you have not been paid.  I know this because today after getting frustrated, I messaged Barclays via the app complaining about not receiving any incentive.  At first the rep blamed me saying that I had closed my Barclays Blue Rewards account down with a few days of opening it, but when I confirmed I had not done this and logged a complaint, they contacted their tech team and were advised by the tech team that a system error had been found, where even after customers opened Barclays Blue Rewards, it was closing Barclays Blue Rewards accounts down automatically, hence making them ineligible for the incentive.

The rep reactivated my Barclays Blue Rewards account, compensated me £25 and immediately paid the £175 switch incentive (SEE SCREENSHOT BELOW).   

We then checked for my partner and YES the same issue again where Barclays Blue Rewards has automatically closed down and although the rep would not do the above remedy immediately, they have offered the same compensation and said that the incentive which will be received within 1-3 working days.

Since I'm sick of them, I have immediately transferred all my money and requested a closure, so the balance shows as £0.00 (SEE SCREENSHOT BELOW).  Now waiting for them to close the account down. 

I hope this helps others.  DON'T WASTE TIME - CONTACT THEM IMMEDIATELY! GOOD LUCK!

flaneurs_lobster

@worriednoob perhaps you should consider spending your recent rewards on a new phone screen, yours is in a nasty state.

worriednoob

flaneurs_lobster said:

@worriednoob perhaps you should consider spending your recent rewards on a new phone screen, yours is in a nasty state.

A bit of politeness won't do you any harm   Anyway, that's not the screen, but the screen-protector that's damaged, so the phone is perfectly fine.  Kids dropped it on the floor.recently.

flaneurs_lobster

worriednoob said:

flaneurs_lobster said:

@worriednoob perhaps you should consider spending your recent rewards on a new phone screen, yours is in a nasty state.

A bit of politeness won't do you any harm   Anyway, that's not the screen, but the screen-protector that's damaged, so the phone is perfectly fine.  Kids dropped it on the floor.recently.

Sorry, smiley emoji should have been appended. 

DiamondLil

Does anyone know how to downgrade the blue rewards account to just the plain and simple current account ?  Thank you.

masonic

DiamondLil said:

Does anyone know how to downgrade the blue rewards account to just the plain and simple current account ?  Thank you.

You can go into your Blue Rewards account in the app and leave from there.

AmityNeon

masonic said:

DiamondLil said:

Does anyone know how to downgrade the blue rewards account to just the plain and simple current account ? Thank you.

You can go into your Blue Rewards account in the app and leave from there.

In theory... but I received a lovely VX016 error.
Had to message via app to leave.
The Blue Rewards wallet then disappeared almost instantly. Wow!

Two days later I receive an email from their 'rapid response' team informing me that my 'digital issue' was now fixed, but no reference was provided so I wondered what it was regarding. Maybe my profile merging issue where I can't see my Barclaycard statements?

I log in to the app to check... NOPE!
I still can't access my statements (ongoing issue/complaint from late November).

Wait... the Blue Rewards wallet has returned!?
Let's try to leave agai— VX016 😀

Had to message via app to leave (again), whilst referencing the 'digital issue fixed' email and the app conversation from two days prior.

    "Could you please share the last 4 digits of the account that you have mentioned?"

(Inner thoughts: Seriously? I could, but that requires logging into online banking because the app doesn't show Blue Rewards account numbers. I'll just ask directly how I can easily find these digits.

    "Could you please check the last 4 digits from the statements and confirm?"

(Inner thoughts: What statements? The account hasn't been open long enough to generate a Blue Rewards statement (it's an annual statement), and they don't show the account number anyway. I wasn't asked for the account number two days prior, so why now? Surely, they can just check whether I'm currently a member of Blue Rewards.)

    "I am able to see two Barclays Blue Rewards accounts on your profile. One is open and one is closed."

(Inner thoughts: That's because Barclays closed my first Blue Rewards account by mistake at the end of November. I caught that mistake and managed to re-join, and Barclays confirmed the switch incentive wouldn't be affected. This was all documented in a previous complaint. I'll just reference the conversation from two days prior (again) and the reappearing VX016 error.)

    "May I please know that when did you requested [sic] to close the account and through which platform?"

masonic

Oh dear, maybe switching out the current account is the easiest way!

worriednoob

flaneurs_lobster said:

worriednoob said:

flaneurs_lobster said:

@worriednoob perhaps you should consider spending your recent rewards on a new phone screen, yours is in a nasty state.

A bit of politeness won't do you any harm   Anyway, that's not the screen, but the screen-protector that's damaged, so the phone is perfectly fine.  Kids dropped it on the floor.recently.

Sorry, smiley emoji should have been appended. 

Haha, it's fine  ...I.'ve ordered a new screen protector - should be here a few days, so that should look a lot better.