Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

MikeJXE

masonic said:

Oh dear, maybe switching out the current account is the easiest way!

Definitely, I opened a Chase account through switch and it took seconds 

My switch completes tomorrow but Barclay doesn't seem to be aware of that 

Nebulous2

I've received a customer survey by email, asking about my experience of switching. 

MikeJXE

Nebulous2 said:

I've received a customer survey by email, asking about my experience of switching. 

LOL refer them to this thread 

MasterplanC

I had an issue with my DD for my NatWest Credit Card, it transferred via the switch (on Dec 8) and was due to be paid on Dec 18 but didn‘t come out. I contacted Barclays who said it was setup correctly and blamed the other party. NatWest claimed they informed me it transferred but I had to pay the next one manually, which I don‘t think is true as the letter confirming the DD setup looked bog standard to me. I complained to NatWest and said I hadn‘t been made aware. Made a manual payment late that day (still pending) though and hope I won‘t lose my deal and be charged a penalty (or even worse get a flag on my credit report). Anyone else had an issue like this before and has advice? Thanks!

MasterplanC

Ponchos said:

Just gone into the Barclays app, into Blue Rewards and the rewards details section (near the bottom of the BR screen), and it says "To stay eligible, each month you'll need to - Pay the £5 fee, - Have at least £800 paid into your chosen Barclays account monthly." It doesn't say anything about Direct Debits! I assume this is shown on other people's accounts, and  makes me wonder that they've changed their terms again. I mean this makes things much easier for meeting BR criteria each month.

Well you can remain a BR customer, but what‘s the point if you don‘t get the rewards? The Loyalty Reward £5 is still only paid if you have the 2 DD coming out. (At least that‘s what my app says in the T&C under Rewards). You can get smaller rewards for Barclays Mortgage and Insurance, but you could get those on top too.

masonic

MasterplanC said:

I had an issue with my DD for my NatWest Credit Card, it transferred via the switch (on Dec 8) and was due to be paid on Dec 18 but didn‘t come out. I contacted Barclays who said it was setup correctly and blamed the other party. NatWest claimed they informed me it transferred but I had to pay the next one manually, which I don‘t think is true as the letter confirming the DD setup looked bog standard to me. I complained to NatWest and said I hadn‘t been made aware. Made a manual payment late that day (still pending) though and hope I won‘t lose my deal and be charged a penalty (or even worse get a flag on my credit report). Anyone else had an issue like this before and has advice? Thanks!

This is a risk when you manually change a DD close to your payment date, but for a CASS switch it should not be a problem, and under the Current Account Switch Guarantee, you can claim back from Barclays any penalty or interest you are charged as a result.

I have been in the situation of transferring a credit card DD before and, wary of the risk, made the minimum payment manually just in case, but the DD got paid without a hitch in that case.

miller

I have had credit card companies get in touch to say the Direct Debit would be switched to the new account too late (where a payment has been imminent), so they would use the old details. That has never been a problem as the donor account was still open, but obviously if it wasn't that would be a problem.

masonic

miller said:

I have had credit card companies get in touch to say the Direct Debit would be switched to the new account too late (where a payment has been imminent), so they would use the old details. That has never been a problem as the donor account was still open, but obviously if it wasn't that would be a problem.

If I understand the system correctly, DDs pulled from the original account can be redirected to debit the new account during the time the mandate is being updated.

Ponchos

worriednoob said:

#########################################################################################
##### IMPORTANT UPDATE FOR EVERYONE WHO HAS NOT BEEN PAID SWITCH INCENTIVE YET #####
#########################################################################################

I have found the real reason why some of us have not been paid the switch incentive.  For those of you in this position, please check in your app - other than your Barclays account, can you see your Barclays Blue Rewards account?  (SEE SCREENSHOT BELOW)

If not, then this is the real reason why you have not been paid.  I know this because today after getting frustrated, I messaged Barclays via the app complaining about not receiving any incentive.  At first the rep blamed me saying that I had closed my Barclays Blue Rewards account down with a few days of opening it, but when I confirmed I had not done this and logged a complaint, they contacted their tech team and were advised by the tech team that a system error had been found, where even after customers opened Barclays Blue Rewards, it was closing Barclays Blue Rewards accounts down automatically, hence making them ineligible for the incentive.

The rep reactivated my Barclays Blue Rewards account, compensated me £25 and immediately paid the £175 switch incentive (SEE SCREENSHOT BELOW).   

We then checked for my partner and YES the same issue again where Barclays Blue Rewards has automatically closed down and although the rep would not do the above remedy immediately, they have offered the same compensation and said that the incentive which will be received within 1-3 working days.

Since I'm sick of them, I have immediately transferred all my money and requested a closure, so the balance shows as £0.00 (SEE SCREENSHOT BELOW).  Now waiting for them to close the account down. 

I hope this helps others.  DON'T WASTE TIME - CONTACT THEM IMMEDIATELY! GOOD LUCK!

I'm glad you managed to get it sorted and get the incentive, plus a little extra! My Blue Rewards have stayed throughout but I'm thinking I might just message them regardless with a polite inquiry as to when the switching bonus gets paid, I mean it's Christmas time and extra money would be really helpful, right!? Can't hurt I guess. But yeah, once the money arrives I'll be off to my next bank!

worriednoob

Ponchos said:

worriednoob said:

#########################################################################################
##### IMPORTANT UPDATE FOR EVERYONE WHO HAS NOT BEEN PAID SWITCH INCENTIVE YET #####
#########################################################################################

I have found the real reason why some of us have not been paid the switch incentive.  For those of you in this position, please check in your app - other than your Barclays account, can you see your Barclays Blue Rewards account?  (SEE SCREENSHOT BELOW)

If not, then this is the real reason why you have not been paid.  I know this because today after getting frustrated, I messaged Barclays via the app complaining about not receiving any incentive.  At first the rep blamed me saying that I had closed my Barclays Blue Rewards account down with a few days of opening it, but when I confirmed I had not done this and logged a complaint, they contacted their tech team and were advised by the tech team that a system error had been found, where even after customers opened Barclays Blue Rewards, it was closing Barclays Blue Rewards accounts down automatically, hence making them ineligible for the incentive.

The rep reactivated my Barclays Blue Rewards account, compensated me £25 and immediately paid the £175 switch incentive (SEE SCREENSHOT BELOW).   

We then checked for my partner and YES the same issue again where Barclays Blue Rewards has automatically closed down and although the rep would not do the above remedy immediately, they have offered the same compensation and said that the incentive which will be received within 1-3 working days.

Since I'm sick of them, I have immediately transferred all my money and requested a closure, so the balance shows as £0.00 (SEE SCREENSHOT BELOW).  Now waiting for them to close the account down. 

I hope this helps others.  DON'T WASTE TIME - CONTACT THEM IMMEDIATELY! GOOD LUCK!

I'm glad you managed to get it sorted and get the incentive, plus a little extra! My Blue Rewards have stayed throughout but I'm thinking I might just message them regardless with a polite inquiry as to when the switching bonus gets paid, I mean it's Christmas time and extra money would be really helpful, right!? Can't hurt I guess. But yeah, once the money arrives I'll be off to my next bank!

I would be a bit more firm with them, otherwise there is a good chance, they'll just fob you off with their usual 'wait for 28 working days' mantra.  Instead when you message them, raise it as a complaint.  Remember when you make a complaint, the call/message handler will try their best to get you to close down your complaint and you just have to keep pushing that you want a clear answer.

Although one of our accounts has been paid and I've even closed it down, we still have the 2nd account that has not been paid yet.  They are stating that I won't receive any payment until mid-jan.  I'm not willing to accept this, so a formal complaint has been raised to get them to sort it out.  I will keep you posted on any updates.