Cashback from Barclays blue?

kuepper

flaneurs_lobster said:

kuepper said:

Only have Blue Rewards because of switch conditions and never really looked at benefits besides the savings accoint. Is the 5% cashback on all purchases eg Tesco petrol, groceries etc or just specific retailers?

I've Googled that for you

https://www.barclays.co.uk/current-accounts/blue-rewards/barclayscashback/welcome-offer-terms/

those must be old t&c, there was no end date mentioned in the switch offer

flaneurs_lobster

kuepper said:

flaneurs_lobster said:

kuepper said:

Only have Blue Rewards because of switch conditions and never really looked at benefits besides the savings accoint. Is the 5% cashback on all purchases eg Tesco petrol, groceries etc or just specific retailers?

I've Googled that for you

https://www.barclays.co.uk/current-accounts/blue-rewards/barclayscashback/welcome-offer-terms/

those must be old t&c, there was no end date mentioned in the switch offer

Those T&C are current, this offer is not connected with the switch offer which is running concurrently. 

Bazzalona13295

Not sure if this is relevant but all my transactions came through within 4-5 days with the exception of an online payment, classed as a 'merchant voucher' on the app.

Don't see what difference it makes unless it possibly slows up the process somewhat.

Bazzalona13295

Its not worth worrying about tbh but the Barclays service leaves a lot to be desired.

Spoke to the chat service but as they're not part of the 'dedicated team' they can't help, I then go to make a claim for missing cashback as instructed, but all there is is a list of companies on the OTHER cashback offer (ie Mulberry, Card Factory).
As my purchase is not from any of these I've hit a dead end.

Laughably poor.

anoukis

@Bazzalona13295 they had too many tech glitches and abysmal customer support on this offer...

However, you can make a complaint and they'll eventually fix your issue and/or offer compensation. My complaint was addressed quite promptly (within days from raising it) and I was offered £40 for the trouble. The complaints team have also helped resolving my issue - which was a common one - cashback not tracking due to incorrect/old card linked. 

The 5% welcome offer is still showing on my app but I've just reached the maximum £30 cashback for this offer.

I hope they extend the list of merchants for regular cashback, as Barclays is my main spending card. 
 

RobertKr

Bazzalona13295 said:

Its not worth worrying about tbh but the Barclays service leaves a lot to be desired.

I have the same problem, paid in Nov £200 to NS&I and got £10 cashback, did the same on 4th Dec and no sign of tracking/cashback, then I realized that i dont see the offer anymore (I am sure it was still there at 1st Dec). Tried yesterday to complain on chat, and has been told to raise missing cashback on the cashback website (on the phone) but its not possible as the offer is missing so i cant select it. The chat person tried to connect to digital team? to help me, asked me about my phone and adviced me to restart it (and it didnt help). At the end I've been told that it has been rasied as issue with some "teams" and they should contact my by letter. Lots of effort for £10 but still annoying, probably wont chase it anymore as its not worth it. But I got today £175 for switch so still good

sheffieldeagle

anoukis said:

@Bazzalona13295 they had too many tech glitches and abysmal customer support on this offer...

However, you can make a complaint and they'll eventually fix your issue and/or offer compensation. My complaint was addressed quite promptly (within days from raising it) and I was offered £40 for the trouble. The complaints team have also helped resolving my issue - which was a common one - cashback not tracking due to incorrect/old card linked. 

The 5% welcome offer is still showing on my app but I've just reached the maximum £30 cashback for this offer.

I hope they extend the list of merchants for regular cashback, as Barclays is my main spending card. 
 

Hi

How do you go about making a complaint?
I've been on chat and they have admitted there's a problem and suggest they will contact customers but I have very little faith in this idea.

Cheers

movingon

I too have been on chat re this issue(several times). They will not raise a complaint. Their responses are largely irrelevant and ridiculous. However, They eventually say it is a known issue which will be resolved soon. I do not believe it, but apart from phoning them cannot see how to resolve it. 

PRAISETHESUN

sheffieldeagle said:

anoukis said:

@Bazzalona13295 they had too many tech glitches and abysmal customer support on this offer...

However, you can make a complaint and they'll eventually fix your issue and/or offer compensation. My complaint was addressed quite promptly (within days from raising it) and I was offered £40 for the trouble. The complaints team have also helped resolving my issue - which was a common one - cashback not tracking due to incorrect/old card linked. 

The 5% welcome offer is still showing on my app but I've just reached the maximum £30 cashback for this offer.

I hope they extend the list of merchants for regular cashback, as Barclays is my main spending card. 
 

Hi

How do you go about making a complaint?
I've been on chat and they have admitted there's a problem and suggest they will contact customers but I have very little faith in this idea.

Cheers

https://www.barclays.co.uk/complaints/

If you use something to the effect of "formal complaint" when you're talking to them they should (eventually) pass you along to the right people. If they refuse, then keep challenging them until they do.

pochisoldi

I made a formal complaint in mid October.
In my case they've done absolutely nothing to address the "common issue" of current card not linked to rewards.
In fact they did nothing for at least four and half weeks.
In the week and a half after that they lied through their teeth about what they reckon has been done.
I have got £100 out of it through, and a final response that says they have passed the issue onto their "Cashback Rewards Team" and to expect a response within 10 working days.
It's 9 working days in, and there's 14 days left on the promotion and I've heard nothing (and the card is still not linked)

The only things Barclays complaints handlers are good are lying and ensuring that complaints never get to more than 8weeks without a final response, usually by paying you off...