Shell Energy > Octopus

Saver1456

My final bill arrived seven days after switching. Octopus, say it can take up to 4 weeks to get your £50. 

calleyw

Saver1456 said:

My final bill arrived seven days after switching. Octopus, say it can take up to 4 weeks to get your £50. 

Your 1st payment be it DD or as in my case putting my credit back on the account will trigger the £50 credit

northernstar007

calleyw said:

Saver1456 said:

My final bill arrived seven days after switching. Octopus, say it can take up to 4 weeks to get your £50. 

Your 1st payment be it DD or as in my case putting my credit back on the account will trigger the £50 credit

or you can do a one off payment of £1 and that will put the £50 straight into your acc

calleyw

northernstar007 said:

calleyw said:

Saver1456 said:

My final bill arrived seven days after switching. Octopus, say it can take up to 4 weeks to get your £50. 

Your 1st payment be it DD or as in my case putting my credit back on the account will trigger the £50 credit

or you can do a one off payment of £1 and that will put the £50 straight into your acc

Yes that will work if you are that desperate for it. I put my credit back on when I got it refunded.  To me I got it when I got it.  And was in no rush to

RedImp_2

Well it’s 23 days since switch was confirmed and no final bill.
DD has gone out of my bank account for Octopus but doesn’t show on my account with them ( also had DD taken from Shell 5 days after my switch was confirmed so feels like two payments this month)

RedImp_2

Hmm messaged Shell said they’re waiting to hear from Octopus 🤷🏻‍♂️

jennifernil

Friends of ours used our referral code to switch from Shell to Octopus, they applied on 29/11 and agreed Ts&Cs on 01/12.  Today they rang to ask what was happening and were told the £50s would not be paid as this "loophole" was closed from 01/12.

They are not very happy as first DD already taken.

Will alert them to check their final bill from Shell.

MultiFuelBurner

jennifernil said:

Friends of ours used our referral code to switch from Shell to Octopus, they applied on 29/11 and agreed Ts&Cs on 01/12.  Today they rang to ask what was happening and were told the £50s would not be paid as this "loophole" was closed from 01/12.

They are not very happy as first DD already taken.

Will alert them to check their final bill from Shell.

That's why some of us were shouting as hard as we could to get Shell customers to get this free £50 ASAP. At some point there was going to be a cut off point and it sounds like you and your friends have missed out not acting sooner from the threads and messages on here.

Matt17

jennifernil said:

Friends of ours used our referral code to switch from Shell to Octopus, they applied on 29/11 and agreed Ts&Cs on 01/12.  Today they rang to ask what was happening and were told the £50s would not be paid as this "loophole" was closed from 01/12.

They are not very happy as first DD already taken.

Will alert them to check their final bill from Shell.

How come if they applied on 29/11 they didn't agree t&c's until 1/12, isn't there just a box you tick when applying so it's all done when you apply? 

Matt17

jennifernil said:

Friends of ours used our referral code to switch from Shell to Octopus, they applied on 29/11 and agreed Ts&Cs on 01/12.  Today they rang to ask what was happening and were told the £50s would not be paid as this "loophole" was closed from 01/12.

They are not very happy as first DD already taken.

Will alert them to check their final bill from Shell.

What does it say on your referrals in your account?
I referred a shell customer and they signed up on 29/11. On my referrals it's says their join date is 29/11 and under Payment Status it says "switch in progress - 1 January 1970"
Their first DD hasn't been taken yet