Eon billing

Lifer420

Your Son has what was/is called Related Meters or Restricted Metering Infrastructure.
Looking at the bill excerpt for the off-peak part of the 3 rate set up, Eon appear to be charging your son at their single rate tariff. As he has elected for a day/night tariff this 3rd rate should be priced at the night off peak rate. 
You are also correct to ask for the removal of the second standing charge. 

Robin9

I am wondering if there is something odd with the wiring or the controls.. Of the "1 x2 kWh in living room,1 kWh in hall,1 kWh in kitchen 1 x400w towel heater" - I assume that the towel heater (400w does sound large) is on the normal heater, leaving 4 kW  on the heating tariff. 

11571 is 1600 a month (a Glasgow heating season of 7 months) and  800 kWh for the larger unit) etc.  That's over 25 kWh  every hour - implying that the heater is going full belt for 12 hours a day.  Just how effective is the timer /  thermostat ?

OP do you think that there was once a storage heater installation which has been replaced by the panels ? (Make / model/date would help)

wild666

Fofozuzu said:

My son moved in his flat may 21 so nearly 27 months ago , the first 12 month with a fixed contract since then a standard rate contract, he has provided 25 out of 27 monthly reading and in February 23 he was £120 in CREDIT since then he is in debit of £2500/4500/5800 and now last bill was £9800 reduced to £5800
he never had an accurate bill to dates , we have contacted them( useless as always different person asking for more time to look into it) citizens advice bureau, solicitor, energy helpline, his mp s …
why eon never asked during first 23 months any questions and suddenly requesting a huge amount of money different every week putting him at risk of debt collectors and bad credit rating for years, I know he has 3 tariff day/night/off peak for his storage heaters. Even getting 2 daily meters charges( only one meter in the flat) so another waist of nearly £200/ year. Any suggestions would be greatly appreciated. Thanks 

What I do with electric is take daily readings, whether the tariff has one, two or three different rates then work out the usage for that day. If it's a smart meter then it would be simple to work out the bill as there will be three readings and a total reading on the meter. Even if he's got the heating on 24/7 7 days a week I don't think he would get £9800 in debt in about 14 months, even if they reduced it too £5800. If he's on benefits then even the monthly payments will eat up more than his benefits if they wanted to get the money back over 12 months as with no other usage the payment will be over £483 per month.

When I was with BG there was two readings from my meter as I had free electric so I had to factor that into my meter readings on my Smart meter. 

Fofozuzu

Hi , I have reported myself to MSE for showing some bills who appeared to show is address by mistake, I am waiting from them to tell me what to do and how as it’s my first time on MSE.
APOLOGIES 

Fofozuzu

Thanks lifer420 , very interesting, does anyone knows what should be the units rate cost on a 3 reading meter as it seems that my son one ( off peak) is the dearest one, thanks 

molerat

The rates will be whatever you contracted to.  Generally there will be peak, off peak and heat.  Heat and off peak may be the same but quite often they are different.  Moving these complex metering arrangements to a supplier that does not generally support them is fraught with problems and will usually end in tears, the only reliable supplier for them is from what used to be the old "electricity board" which for you would be Scottish Power and once moved away they do not have to take ownership back.  It is hard to see from what is left of your bill images but are they effectively producing 2 bills, one with peak and off peak and one with peak for the third register, both with daily charges  ?

You need to look at the account, preferably through the web portal as that is much more user friendly than the app, to see what is listed as to accounts, rates and readings.  You then need to get any prior to 12 months from the unbilled register written off and that register, if it does supply just the heating, set to a non peak rate.  Suppliers have a complex metering team that deal exclusively with these set ups.

Getting E7 / E10 installed could be the best option (provided he does have proper storage heaters - a photo ?) but you may need to get an electrician in to look at how the current system is wired as any changes needed would be at your expense. A photo of the meter and consumer unit wiring would be useful.

Scot_39

Fofozuzu said:

dolor, thanks for your email, in my view what you are forgetting is not a single bill for 24 months on the off peak meter which has been given all the time and suddenly to “ wake up as a supplier “ and give £9800 statement to £5800 revised can maybe throw us a bit . If bill would have been correct from day one he would have spent £1000/1500 to change those monsters of heaters and get normal bills since then , now he needs to spend £1000/1500 plus payback £6000 plus pay probably £120/150 per month bill just to go back to normal.

Just another caution re monster heater mind set.
If your son is going to maintain the temperatures at current levels throughout the day and night that needs a certain amount of heat energy to achieve and maintain against losses.
And the cost of that then comes down to the price you pay for that heat energy.
There is a real, widely known issue with older lossy (and not all were created equal) older generation night storage heaters.
That they can make rooms hotter than needed at wrong times of day.
Especially for those out at work and in lossy houses there is often  no good reason to try to keep comfort ambient temps for several hours during day (or night under a warm duvet) - as long as have the capacity to raise it when return.

As long as keep to say insurance 12-15 degree C  minimums or health e.g. damp mould c14C levels.

My c25yr old lossy nsh tend to be a bit of a fath - needing constant tweeks to input as weather changes.

Has your son for instance ever utilised any output / vent control settings to change heat output day unoccupied/ night and evening occupied - a manual adjustment available on many older nsh ?
How regularly would he tweek the input setting etc ?

They should be rated for coldest typical conditions, so therefore not run on max input all autumn winter spring and max output all  day if not in all day etc.

But as my hierarchy post above day electric unless it's very well controlled - I.e. restricted use -  could yet actually be more expensive.
Keeping the house at say 20 all day is always going to be lossier heat wise so more expensive than say 15 overnight and day empty - boosting to 20 for a few hours in evening.  At the same unit costs more expensive.

At day flat rate or e7mr peak vs off peak costs again more expensive than if can store and release.

And old storage heaters fall closer to the all day whole room ambient - than those who go to the other end - heating the person - and the room itself if at all only minimally.
But modern hhr nsh can hold onto heat until demanded - they actually use / need a fan to distibute output rated heat - and regulate charging accordingly - all automatically using programmable thermostat patterns.

But its not an easy one size fits all.

It is definitely more than possible heating a flat - I have been in some already well het from below - for just a couple of hours on plugins at day rates would be cheaper.  Or simply wacking the thermostats up down as needed for occupancy etc.

Tariffs, cost of heaters and likely occupency period for owners and personal home desired daily temp profiles make it a complex thing to estimate.

I tolerate my old NSH as can run them on low Input and charge three times a day on e10 -  set them to maintain a low ambient. As above I suspect would need to change for e7.  Which I can sadly see coming at next meter change.

jbuchanangb

You are also correct to ask for the removal of the second standing charge. 

One of the dual rate bills previously posted showed a credit cancelling out the standing charge, so this may already be happening

Fofozuzu

Hi again, 7 wasted days with eon, letter produced for ombudsman with a balance in debit of £6000 , no news , no improvement,no reply to offer we made and so on.
is it possible to sue and take to court an energy supplier maybe quicker. Thanks 

[Deleted User]

Fofozuzu said:

Hi again, 7 wasted days with eon, letter produced for ombudsman with a balance in debit of £6000 , no news , no improvement,no reply to offer we made and so on.
is it possible to sue and take to court an energy supplier maybe quicker. Thanks 

It helps your case if you have an Energy Ombudsman Decision in your favour which the supplier has failed to action. The Energy Ombudsman process can take up to 8 weeks to reach a Final Decision. You also need to allow the supplier 8 weeks (or deadlock) to respond to your complaint before The Energy Ombudsman will accept your escalation. In other words, there is a process to be followed.