Eon billing

Fofozuzu

Thanks, only one meter but 3 readings ( daytime,nighttime,off peak) so why 2 charges , no 2 meters in the flat.

Fofozuzu

My last 15 months bill for 2 bedroom flat with ovo for dual energies as and electricity £1800 or 120/ month 
my son’s bill with eon for same period £5800/£7200 or potentially £400/ months to pay for next 18 months plus the probably £120/ month for the current period.

CSI_Yorkshire

molerat said:

One daily charge is only applicable to single rate tariffs.

From the OFGEM link above

The nature of RMI means that there is usually more than one electricity meter point (MPAN) at the property. When a RMI customer moves to a single rate tariff, the supplier should ensure that only one standing charge is applied, in line with how a customer with a single meter using the tariff would be treated.

Incorrect.

Or are you suggesting that everyone on E7 should have two standing charges?

Robin9

Fofozuzu said:

My last 15 months bill for 2 bedroom flat with ovo for dual energies as and electricity £1800 or 120/ month 
my son’s bill with eon for same period £5800/£7200 or potentially £400/ months to pay for next 18 months plus the probably £120/ month for the current period.

You can't compare the running costs of your gas heated house with your sons electric heated flat -  electric may well cost 3 x more.  As well as the heating - does your son have an electric shower (and yours come from the gas boiler ?) , how does he cook ? ................ how well insulated is your 2 bed (and his) ? ............  how warm do you keep your flat ?  etc

Fofozuzu

I know that it’s not possible to compare but there some similarities ( both electric shower,both tenement flat mine ground floor his top floor, mine 50% more square footage, we are 2 in my flat he’s single,  I am retired at home he is working 6 days a week so not to often at home.I know I simplify things and try to find excuses but still raging with the situation he is in , I told him 2 years ago “ take a fixed 1 year term, pay DD , provide readings every month ( keep photos and emails ) when you see a big increase let’s get rid of those storage heaters” as previous occupier told us he paid average of £50/ month,none of those things took place as eon never billed him for the third reading ( off peak one ) and now backdate everything for 27 months and ask a payment of £600£400 per month for next 12/18 month to make up £7200/5800 ( they don’t even know themselves)without explanation, excuses or compromise as in my view both parties share some responsibilities 

Robin9

, I told him 2 years ago “ take a fixed 1 year term, pay DD , provide readings every month ( keep photos and emails ) when you see a big increase let’s get rid of those storage heaters” 

And what were you going to replace the storage rads with ?    Unless he has gas available then storage rads  - perhaps Quantum ?

Better to move.

Fofozuzu

No gas in building, so electrical heaters , 1 x2 kWh in living room,1 kWh in hall,1 kWh in kitchen 1 x400w towel heater in bathroom, no to economical but each one with a thermostat and timer so easier to set up and keep an eye on them. The really electrical efficient ones are £400/600 each ,so unaffordable with those repayment plus current bills plus investing in the dearest ones, I am afraid.moving would be even costing more and couldn’t get energy supplier in new flat with bad reference / credit from eon.he is stuck 

QrizB

Fofozuzu said:

No gas in building, so electrical heaters , 1 x2 kWh in living room,1 kWh in hall,1 kWh in kitchen 1 x400w towel heater in bathroom, no to economical but each one with a thermostat and timer so easier to set up and keep an eye on them. The really electrical efficient ones are £400/600 each

A £600 panel heater is no more efficient than a £20 convector.

Single rate electrical heating is one of the most expensive options. Storage heaters are much cheaper.

See calculations here:

https://forums.moneysavingexpert.com/discussion/comment/78557202/#Comment_78557202

Scot_39

Fofozuzu said:

No gas in building, so electrical heaters , 1 x2 kWh in living room,1 kWh in hall,1 kWh in kitchen 1 x400w towel heater in bathroom, no to economical but each one with a thermostat and timer so easier to set up and keep an eye on them. The really electrical efficient ones are £400/600 each ,so unaffordable with those repayment plus current bills plus investing in the dearest ones, I am afraid.moving would be even costing more and couldn’t get energy supplier in new flat with bad reference / credit from eon.he is stuck 

It is terrible that your son's supplier has taken so long to finally catch up with the true readings.

But having looked at the bills above - it appears you are only showing 1 meter - and 1 rate - which for the July period - looks pretty much like the flat rate - not a typical off peak rate - and the tariff name - Next Flex - without qualification - suggests just SR.

So are you saying the property has a 3 rate meter - but are being billed at single rate ?

Or is that just the off-peak meter - for the heating - readings you are providing.  But if so - why such an expensive rate (29.66 inc VAT for early July - is the SVT for Southern Scotland for instance - so guessing if that's where you are - it could be one of SP old WM comfort special installations - which often didn't offer the cheapest rates )

And scanning those sections you have provided

In a summer period - using customer readings from above bill examples - 

23/5/23 - to 16/6/23 - so c3/4 of the month - your son has used 798 kWh of energy. 

So pro rata - just over 1000kWh for the month.  

But then just a tenth of that for the following week 79 kWh to 24th (did he switch the heating off at that point) - a large drop - so actually only used 900 kWh.

But as a very frugal / low use single occupant - in a 30 yr old 2 bed terrace - not a 1 bed flat - I wouldn't consider that a normal use in a very cold winter month - let alone in spring / summer.  

In fact other than extreme events - like during beast from the east - anything over 600-700 kWh in deepest winter - would be ringing alarm bells for me.

For the full year - customer readings 26/5/2022 to 23/5/2023 - your son has used 10276 kWh.

 

By comparison - the Ofgem TDCV for multirate (electrically heated homes ) is an annual 4200 kWh - and thats the current medium use profile TDCV for electrically het properties - which iirc is for 1-2 people in a 1-2 bed flat / small house - and that itself is dropping to 3900 kWh from Oct.

So your son has been using nearly 2.5x that level.  That seems a very high usage to me - so maybe can see why EOn's estimates - could have been wrong.  But not £7 pm wrong.

The low use TDCV for electricity is actually only 2400 kWh and dropping to 2200 - but need to find the actual definitions again  - I know medium for duel fuel is different than for MR (think 1 more person 2-3 for 1 more bedroom 2-3 again).

Looking at some of the interim readings on those bill sections

Summer 2022

10 Oct - 91058  - 2596 kWh since 26/5/22 - over 4.5 mainly summer months - and 60% of Med MR TDCV - to me very high - I would expect to use less than 1000kWh

13 Jan - 93720

20 Mar - 96297 - 2580 kWh in just over 2 months - again 60% of Med MR TDCV.

Ofgem TDCV change letter - here for reference for other forumites

https://www.ofgem.gov.uk/sites/default/files/2023-05/TDCV 2023 Decision Letter.pdf

Going to your list of heat sources

There is a kind of simplisitic heating cost hierarchy - and to illustrate will use current post EPG rates - EDF London (c40p peak /c16p off peak 31p flat, 7.5p gas) as a guide.  Bit worried you may have run away from NSH because of the bills - that could be a very expensive big mistake next winter.

Gas - 7.5p/kWh (but only say 80-90% efficient)

E7 off peak electric - c16p / kWh (but remember you pay a penalty all day for that - so need to use well over 40% night to break even annually vs SR) - via NSH - still roughly twice the price of gas - but only if ignoring the day rate penalty (and if marginal on day.night split for total annual consumption average pricing approaches SR - so really back at 4x as SR below anyway )

SR electric - 31p/kWh - for normal fan / panel heaters etc - so roughly 4x the price of gas (*)

E7 peak rate electric - c40p - so now roughly 5-6x the price of gas - so you definitely don't want to be using that for significant amounts of heating.

(ASHP etc interrupt that hierarchy - by being super efficient - at COP 2 - give 2kWh heat out for 1kWh in - 31p->16p - COP-3 31p ->10p etc - but that's a future change thing for many - and more difficult in most flats anyway - even if owner)

 

The very high kWh usage worries me.

I'd be financially struggling if mines was even half of that 10300 kWh - but obviously if there is 2 in the flat - or say a couple and a young baby / child etc - or medical reasons and kit etc - that may be difficult to reduce or simply unavoidable.

How hot is the flat being kept - is often one of the main drivers of excessive bill costs. I see one energy supplier now quotes £227 / deg C - on their energy savings guide - and I would hazard a guess - that's still assuming lower priced gas heating.

But is something son really needs to have a think carefully about for future - and even looking at last summers 2600 kWh number - I would say now.

Fofozuzu

Thanks for all your help and taking the time to reply , Scot-39 big thanks for all your explanations. We have turned off those monsters of heaters end of June to try to understand his consumption of electricity so there is no doubt they are the guilty ones, we will change them, with that amount of used units you would have thought that each time I went to his flat I was entering a Turkish sauna but it wasn’t the case , it was pleasant but not boiling hot so I never questioned anything. I think that all we can do is wait for the ombudsman and hopefully we can negotiate something realistic so he can move on and learns an expensive mistake,