Eon billing

Robin9

Have you the pages with meter readings on them please ?

Fofozuzu

One of recent ones plus eon letter

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molerat

You need to edit the name out of that screenshot.

Fofozuzu

Is it ok to go back to may2021 when they are clearly admitting their fault by not providing bill for 24 month

molerat

Robin9 said:

Have you the pages with meter readings on them please ?

Which needs to be from the web portal, meter read history is not available on the app.

Fofozuzu

1200kwh used in 12 months for daytime/ nighttime readings combined and then 9800kwh used for off peak meter for 12 months 

CSI_Yorkshire

Looks like they only billed for two of the readings and not the third.

They've then corrected all the bills to include the third reading (which is probably the heating).

In that case, you might be covered by the 12 month limit on the third readings (because they had never been billed) - but 9600kWh in 12 months is still over £3000 on top of whatever the normal usage should have been.

Fofozuzu

Appreciate your help, as we are in july23 I want to go back to July 22 and negotiate with eon and have only one daily charge as it is the same meter for 3 readings to shave off another £200 , the worse bit is all that happened at the worst time for electricity unit charge. We are are not trying to avoid some responsibilities but a compromise need to be found out if not eon will have to take him to court and recover maybe £50/months for over 5/6/7 years , surely they share a part of the blame and now ask for another 6 weeks to sort it out as we are due to go to the ombudsman in 10 days time

CSI_Yorkshire

Fofozuzu said:

Appreciate your help, as we are in july23 I want to go back to July 22 and negotiate with eon and have only one daily charge as it is the same meter for 3 readings to shave off another £200 , the worse bit is all that happened at the worst time for electricity unit charge. We are are not trying to avoid some responsibilities but a compromise need to be found out if not eon will have to take him to court and recover maybe £50/months for over 5/6/7 years , surely they share a part of the blame and now ask for another 6 weeks to sort it out as we are due to go to the ombudsman in 10 days time

I think you should be able to do that.  Or if not, you should at least be able to change to "normal" Economy 7 - which only uses two readings and only has one standing charge.

The backing from OFGEM to be allowed to do that is here:
https://www.ofgem.gov.uk/publications/supplier-compliance-requirements-customers-restricted-meters

Another poster on the forum was with E.ON on a 3-readings system and had the second standing charge removed:
https://forums.moneysavingexpert.com/discussion/comment/79572379/#Comment_79572379

molerat

One daily charge is only applicable to single rate tariffs.

From the OFGEM link above

The nature of RMI means that there is usually more than one electricity meter point (MPAN) at the property. When a RMI customer moves to a single rate tariff, the supplier should ensure that only one standing charge is applied, in line with how a customer with a single meter using the tariff would be treated.