Eon billing

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  • Robin9
    Robin9 Posts: 11,957
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    edited 22 July 2023 at 9:21AM
    Have you the pages with meter readings on them please ?
    Never pay on an estimated bill
  • Fofozuzu
    Fofozuzu Posts: 62
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    edited 24 July 2023 at 10:07AM
    One of recent ones plus eon letter

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  • molerat
    molerat Posts: 31,518
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    You need to edit the name out of that screenshot.
  • Fofozuzu
    Fofozuzu Posts: 62
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    Is it ok to go back to may2021 when they are clearly admitting their fault by not providing bill for 24 month
  • molerat
    molerat Posts: 31,518
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    Robin9 said:
    Have you the pages with meter readings on them please ?
    Which needs to be from the web portal, meter read history is not available on the app.

  • Fofozuzu
    Fofozuzu Posts: 62
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    1200kwh used in 12 months for daytime/ nighttime readings combined and then 9800kwh used for off peak meter for 12 months 
  • CSI_Yorkshire
    CSI_Yorkshire Posts: 1,792
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    Looks like they only billed for two of the readings and not the third.

    They've then corrected all the bills to include the third reading (which is probably the heating).

    In that case, you might be covered by the 12 month limit on the third readings (because they had never been billed) - but 9600kWh in 12 months is still over £3000 on top of whatever the normal usage should have been.
  • Fofozuzu
    Fofozuzu Posts: 62
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    Appreciate your help, as we are in july23 I want to go back to July 22 and negotiate with eon and have only one daily charge as it is the same meter for 3 readings to shave off another £200 , the worse bit is all that happened at the worst time for electricity unit charge. We are are not trying to avoid some responsibilities but a compromise need to be found out if not eon will have to take him to court and recover maybe £50/months for over 5/6/7 years , surely they share a part of the blame and now ask for another 6 weeks to sort it out as we are due to go to the ombudsman in 10 days time
  • CSI_Yorkshire
    CSI_Yorkshire Posts: 1,792
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    Fofozuzu said:
    Appreciate your help, as we are in july23 I want to go back to July 22 and negotiate with eon and have only one daily charge as it is the same meter for 3 readings to shave off another £200 , the worse bit is all that happened at the worst time for electricity unit charge. We are are not trying to avoid some responsibilities but a compromise need to be found out if not eon will have to take him to court and recover maybe £50/months for over 5/6/7 years , surely they share a part of the blame and now ask for another 6 weeks to sort it out as we are due to go to the ombudsman in 10 days time
    I think you should be able to do that.  Or if not, you should at least be able to change to "normal" Economy 7 - which only uses two readings and only has one standing charge.

    The backing from OFGEM to be allowed to do that is here:
    https://www.ofgem.gov.uk/publications/supplier-compliance-requirements-customers-restricted-meters

    Another poster on the forum was with E.ON on a 3-readings system and had the second standing charge removed:
    https://forums.moneysavingexpert.com/discussion/comment/79572379/#Comment_79572379
  • molerat
    molerat Posts: 31,518
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    One daily charge is only applicable to single rate tariffs.
    From the OFGEM link above
    The nature of RMI means that there is usually more than one electricity meter point (MPAN) at the property. When a RMI customer moves to a single rate tariff, the supplier should ensure that only one standing charge is applied, in line with how a customer with a single meter using the tariff would be treated.




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