Yorkshire BS Regular Saver Maturity

TheWoodler

I think @Wheres_My_Cashback has it. 

YBS does have its quirks - interest shown a couple of days before maturity, and a next day process for any account opening, including a maturity product. My experience was the same - closed once the matured product was fully open (& received a day’s interest), no deductions. 

But so many people have had issues this time for random deductions something is not quite right. But others have been OK. This definitely needs investigating as YBS themselves have admitted to various customers  there is a known issue here. My money is on the recent IT changes, which they’ve had to row back on, and I suspect given that some customers have been affected and others not, it’s *either* a process error that’s been applied and some of us have found the ‘safe’ process, *or* that some customers, but not others, were affected in the re-coding between the back-end internal systems and the front-end website. 

swanfan02

swanfan02 said:

I had a regular saver mature into a 6 access saver today, when I closed the account the full amount was not transferred to one of my other YBS accounts, a transaction with ‘Adjustment’ -£20.49 was showing on the closed account & the missing £20 is not showing in my accounts. Anybody else had this? I will be contacting the YBS later today to get an explanation about this.

The £20.49 has been credited to my loyalty 6 access account today.

talexuser

I originally wasn't going to bother about my pathetic £1.10 deduction, but messaged them after reading here and giving a link to this thread. The reply was there is a problem they are working on and I should be corrected in time.

xylophone

I should be corrected in time.

Told off?

More seriously, one wonders how much time...this year, next year, sometime, never?

I have one of these account maturing at the end of the month...getting nervous...

veggieblob

Just to close my "adventure".  My 6 access account was reopened late last night and the £203.55 deduction was returned to it. Lesson learned from others here.  In future I will withdraw from any matured accounts before closing!

hgt

My missing interest has been reinstated overnight too. All fine but I worry are YBS only doing this for people who have contacted them, some customers might not be quite so savvy as the people on this board and may just assume the interest calculation was correct.

bundoran

hgt said:

My missing interest has been reinstated overnight too. All fine but I worry are YBS only doing this for people who have contacted them, some customers might not be quite so savvy as the people on this board and may just assume the interest calculation was correct.

I contacted them three and a half weeks ago about missing interest and a deduction from capital, but my complaint hasn't even been allocated to someone to be considered yet.

Some people on here have reported getting complaints sorted in a week or less, but when I asked today for my simple complaint to be expedited and dealt with I was told that it would be "unfair to other people who are waiting in the queue".

So the YBS idea of fairness is that some people get their complaints resolved quickly while others can wait for as long as it takes until YBS feel like dealing with them.

flaneurs_lobster

bundoran said:

hgt said:

My missing interest has been reinstated overnight too. All fine but I worry are YBS only doing this for people who have contacted them, some customers might not be quite so savvy as the people on this board and may just assume the interest calculation was correct.

I contacted them three and a half weeks ago about missing interest and a deduction from capital, but my complaint hasn't even been allocated to someone to be considered yet.

Some people on here have reported getting complaints sorted in a week or less, but when I asked today for my simple complaint to be expedited and dealt with I was told that it would be "unfair to other people who are waiting in the queue".

So the YBS idea of fairness is that some people get their complaints resolved quickly while others can wait for as long as it takes until YBS feel like dealing with them.

Maybe I should get my complaint in early about them mucking up the interest on my Xmas 23 Saver.

fabsaver

bundoran said:

hgt said:

My missing interest has been reinstated overnight too. All fine but I worry are YBS only doing this for people who have contacted them, some customers might not be quite so savvy as the people on this board and may just assume the interest calculation was correct.

I contacted them three and a half weeks ago about missing interest and a deduction from capital, but my complaint hasn't even been allocated to someone to be considered yet.

Some people on here have reported getting complaints sorted in a week or less, but when I asked today for my simple complaint to be expedited and dealt with I was told that it would be "unfair to other people who are waiting in the queue".

So the YBS idea of fairness is that some people get their complaints resolved quickly while others can wait for as long as it takes until YBS feel like dealing with them.

Well they don't seem to be dealing with complaints in the order they receive them. The complaint I made 3 weeks ago (about a different issue) has already been dealt with and resolved last week. 

Maybe they are cherry picking the easiest ones first 

Beddie

It's clear that YBS have a very clunky, dated computer system. The website is poor and the app is very basic and prone to errors. They are probably as frustrated with us about it, but are stuck with it.

Mine matures next month, but will take on board the suggestion not to close it immediately, in case the issue still exists.