Hanley Economic Building Society BRANCH SAVER

refluxer

PloughmansLunch said:

I'm all sorted now - they said FP undertaken yesterday lunchtime, and they actually paid by CHAPS just before the end of the day. Now to leave well alone!

I would check that they don't charge you, as there can often be a fee for a CHAPS payment (particularly as it was initially your mistake and not theirs)

gwapenut

I had an email today from the online banking team saying that they could not verify my sort-code and account number electronically, and asking me to send them a photo of a recent bank statement to prove my linked account. 

This is about a week and a half after I applied for online access, so it seems that it is not an automated process and needs manual monitoring - which is good for our securty and explains why online user IDs have not been instant.

Did I wish it was faster? Yes. But I am glad they're doublechecking thngs, and am in no hurry for onine access to be sorted. So lng as it is progressing, I am happy.

10_66

As it's been a couple of weeks since I registered for User ID and still not received anything, I checked with them today and was advised it takes around 10 working days before this will be issued, they said it's in a queue to be processed.  I still don't know how confident I am to pay in as I've not read anything yet about how long it actually takes to withdraw (I mean from when they receive written instructions and passbook).  I was told that anything under £10,000 should be ok by FP, anything over's by cheque unless you want to pay for CHAPS.

ForumUser7

Heads up:

https://twitter.com/hanleyeconomic/status/1673956987703377920

Hopefully everyone is sorted by then, else there will be a further delay

Bridlington1

ForumUser7 said:

Heads up:

https://twitter.com/hanleyeconomic/status/1673956987703377920

Hopefully everyone is sorted by then, else there will be a further delay

I think after processing all those branch saver applications their staff could probably do with the break.

ForumUser7

Bridlington1 said:

ForumUser7 said:

Heads up:

https://twitter.com/hanleyeconomic/status/1673956987703377920

Hopefully everyone is sorted by then, else there will be a further delay

I think after processing all those branch saver applications their staff could probably do with the break.

Certainly! I note in the tweet they refer to a systems update - anyone know if this is anything to do with online management? App hasn't changed options yet, so maybe wishful thinking

refluxer

It's now over 2 weeks since I applied for online banking access and I still haven't received my username through the post. I did receive a 'forgotten password' email last week though which makes me wonder whether the original password email (sent out when the account was opened) was a genuine password and not an email sent by mistake, as mentioned previously (ie. my online banking request has somehow caused that original password to be reset).

Is anyone else still waiting for online banking access ? And did anyone else receive a password reset email (despite not requesting a reset) ?

I guess it's also possible that someone else has received my online ID and is trying to reset my password, which would obviously be fairly concerning.

I tried contacting them via online chat but it timed out after about 15 minutes.

10_66

refluxer said:

It's now over 2 weeks since I applied for online banking access and I still haven't received my username through the post. I did receive a 'forgotten password' email last week though which makes me wonder whether the original password email (sent out when the account was opened) was a genuine password and not an email sent by mistake, as mentioned previously (ie. my online banking request has somehow caused that original password to be reset).

Is anyone else still waiting for online banking access ? And did anyone else receive a password reset email (despite not requesting a reset) ?

I guess it's also possible that someone else has received my online ID and is trying to reset my password, which would obviously be fairly concerning.

I tried contacting them via online chat but it timed out after about 15 minutes.

I only received my User ID last week, the account was opened mid June, and I did register for online access around the same time that the account was opened.  I didn't receive a forgotten password email though, only the original with a temporary password for when you eventually do get the User ID.

PloughmansLunch

I've only ever had the temporary password that I think everyone was emailed when opening the account. The account was opened 1st June (or maybe a bit earlier) and I've asked several times for a user ID in the post but nothing has been received.

It seems like a faff, but if I opened one of their easy access-type accounts would that be an option to get a back-door way to at least show the balance of the Branch Saver?

refluxer

PloughmansLunch said:

It seems like a faff, but if I opened one of their easy access-type accounts would that be an option to get a back-door way to at least show the balance of the Branch Saver?

When you say you've asked for a user ID twice, was that via the official form here ? If so, it's obviously disappointing to hear that hasn't worked - or is this just a time thing ? I would imagine you'll still have to go through that same online banking application process, no matter what account you open.

I've just emailed them for an update on my online banking application so I'll update here when I hear back.