Hanley Economic Building Society BRANCH SAVER

avenue12

Mine took 21 days then a pass book arrived, so pleased. Now opening a Coventry Four Access Saver at 4% online it took all of 5 minutes!

PloughmansLunch

10_66 said:

Given that withdrawals can only be made by sending the passbook in (if not able to get to a branch), then God knows how long it would take for them to find the passbook in their mountain of a back log in order to process the withdrawal.  I understand you can request a withdrawal by phone but I'm not sure how useful that is as, from what I was told, you still have to send the passbook.

Nobody has mentioned that to me in various phonecalls. I've been told it's "in hand" and with a named manager to process. It wouldn't be so bad if it wasn't a significant amount over the maximum subscription limit, which is presumably currently not earning any interest

drphila

PloughmansLunch said:

 I think other more accessible accounts will be catching up to the favourable % very soon. 

I doubt if that is the case because their rate is linked to the base rate and instant* acess rates have consistently been well below base rate since they started moving upwards

* we don't know the full withdrawal mechanisms yet, so I'm assuming that this is effectively a 7/14 day notice account, but the argument still applies

refluxer

As the Branch Saver is linked to the Bank of England base rate, presumably that means it'll get a 0.5% boost to 5% in the near-future ?

ForumUser7

refluxer said:

As the Branch Saver is linked to the Bank of England base rate, presumably that means it'll get a 0.5% boost to 5% in the near-future ?

Yeah, 1st July

https://thehanley.co.uk/interest-rate-update-june-2023/

Growingold

I had an email saying the account was open and my welcome pack was in the post.  A separate email with my password for online banking.  They said the User ID would be sent in the post.  
However the welcome pack arrived with no sign of the User ID.  Waited several days and then tried several times to  register online to have one sent to me.  Came back with an error each time saying I should ring them.  
What is the point?  Has anyone on here successfully got their User ID

ForumUser7

Growingold said:

I had an email saying the account was open and my welcome pack was in the post.  A separate email with my password for online banking.  They said the User ID would be sent in the post.  
However the welcome pack arrived with no sign of the User ID.  Waited several days and then tried several times to  register online to have one sent to me.  Came back with an error each time saying I should ring them.  
What is the point?  Has anyone on here successfully got their User ID

I did successfully get it - that said, it only allows me to view the balance anyway, no online withdrawals

Growingold

ForumUser7 said:

Growingold said:

I had an email saying the account was open and my welcome pack was in the post.  A separate email with my password for online banking.  They said the User ID would be sent in the post.  
However the welcome pack arrived with no sign of the User ID.  Waited several days and then tried several times to  register online to have one sent to me.  Came back with an error each time saying I should ring them.  
What is the point?  Has anyone on here successfully got their User ID

I did successfully get it - that said, it only allows me to view the balance anyway, no online withdrawals

How did you get it may I ask?  Was it sent automatically, were you successful in requesting it online or did you have to ring up?

ForumUser7

Growingold said:

ForumUser7 said:

Growingold said:

I had an email saying the account was open and my welcome pack was in the post.  A separate email with my password for online banking.  They said the User ID would be sent in the post.  
However the welcome pack arrived with no sign of the User ID.  Waited several days and then tried several times to  register online to have one sent to me.  Came back with an error each time saying I should ring them.  
What is the point?  Has anyone on here successfully got their User ID

I did successfully get it - that said, it only allows me to view the balance anyway, no online withdrawals

How did you get it may I ask?  Was it sent automatically, were you successful in requesting it online or did you have to ring up?

I was successful in requesting it online through the online registration page - albeit I applied the day the branch saver launched, so had that opened too quickly

10_66

Growingold said:

I had an email saying the account was open and my welcome pack was in the post.  A separate email with my password for online banking.  They said the User ID would be sent in the post.  
However the welcome pack arrived with no sign of the User ID.  Waited several days and then tried several times to  register online to have one sent to me.  Came back with an error each time saying I should ring them.  
What is the point?  Has anyone on here successfully got their User ID

 Still waiting for mine.

I recently contacted them about the issues of withdrawing, if they've got such a backlog how could they guarantee a quick processing for a request, and was assured that they've now dealt with that and business is back to normal - whatever that might mean