Meter Change

matt_drummer

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.



I hope I have that right that your landlord has fitted a wet electric heating system?

GoneWestWoman

EssexHebridean said:

AnnieRichards said:

No, they just sympathised with me and said they had no way of forcing any supplier to have a suitable tariff.  So although I was compensated for the financial impact during 2022/23 there is no way at the moment of moving to a suitable tariff unless I change the whole heating system.  Which I simply cannot afford to do - also the property is rented and the Landlord has said he will be expecting me to pay him some compensation if I move out
because any new Tenant will be paying so much more for their energy because of Octopus’ error.

Had your LL done a bit of basic research and not been so daft as to fit a wet electric heating system then there wouldn't be such high heating costs in the first place! Maybe he should be compensating you for the fact that he decided to fit one of the most costly-to-run systems out there into the property in the first place?! 

Can't disagree with you there!  But I made it work for me for 7 years - my ANNUAL bill before last winter was somewhere in the region of £650 in an all electric village with no chimney so no alternative warmth ability (and it's a grade 2 listed building therefore no double glazing either!!). But it is very pretty ^_^

QrizB

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

I hope I have that right that your landlord has fitted a wet electric heating system?

That is what the poster has stated in their thread:

https://forums.moneysavingexpert.com/discussion/6362441/smart-meter-removal-economy-10

I had an Economy 10 tariff with Octopus because I have an electric boiler NOT storage heaters. ...  I rent the property and the system was put in 7 years ago.

Spoonie_Turtle

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

matt_drummer

Spoonie_Turtle said:

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

I understand that and I am sympathetic.

They asked why they cannot go on Cosy Octopus and I explained why.

The landlord does appear to be at fault though, the heating system is the most inefficient possible whatever the energy tariff, it could always have been cheaper to heat this home.

Spoonie_Turtle

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

I understand that and I am sympathetic.

They asked why they cannot go on Cosy Octopus and I explained why.

The landlord does appear to be at fault though, the heating system is the most inefficient possible whatever the energy tariff, it could always have been cheaper to heat this home.

I thought the context made it understandable the poster is frustrated Octopus won't waive the heat pump requirement, when it's their fault she's in this position. 

The landlord bears some fault yes, but until Octopus took the poster off the original suitable tariff, she was doing okay with the system despite it being such a bad one.  But for Octopus' actions, she'd still be okay(ish).

matt_drummer

Spoonie_Turtle said:

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

I understand that and I am sympathetic.

They asked why they cannot go on Cosy Octopus and I explained why.

The landlord does appear to be at fault though, the heating system is the most inefficient possible whatever the energy tariff, it could always have been cheaper to heat this home.

I thought the context made it understandable the poster is frustrated Octopus won't waive the heat pump requirement, when it's their fault she's in this position. 

The landlord bears some fault yes, but until Octopus took the poster off the original suitable tariff, she was doing okay with the system despite it being such a bad one.  But for Octopus' actions, she'd still be okay(ish).

OK, i read the topic a while ago as I do all of them.

This isn't the OP so I didn't remember how they came to be in the position they are.

So, sorry if I missed it, but I have read the whole thing again and I can't seem to find what Octopus did to cause this.

I can see that compensation was awarded but I don't know why..

Obviously I am not saying that the compensation wasn't warranted, I just can't see or have missed why.

Spoonie_Turtle

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

I understand that and I am sympathetic.

They asked why they cannot go on Cosy Octopus and I explained why.

The landlord does appear to be at fault though, the heating system is the most inefficient possible whatever the energy tariff, it could always have been cheaper to heat this home.

I thought the context made it understandable the poster is frustrated Octopus won't waive the heat pump requirement, when it's their fault she's in this position. 

The landlord bears some fault yes, but until Octopus took the poster off the original suitable tariff, she was doing okay with the system despite it being such a bad one.  But for Octopus' actions, she'd still be okay(ish).

OK, i read the topic a while ago as I do all of them.

This isn't the OP so I didn't remember how they came to be in the position they are.

So, sorry if I missed it, but I have read the whole thing again and I can't seem to find what Octopus did to cause this.

I can see that compensation was awarded but I don't know why..

Obviously I am not saying that the compensation wasn't warranted, I just can't see or have missed why.

The not being the OP of this thread is why I mentioned the context for their comments, because without it, wanting to be put on a tariff they're not eligible for would indeed be unreasonable.
Here is the full background to this particular poster's situation https://forums.moneysavingexpert.com/discussion/comment/79246104/#Comment_79246104 

QrizB

matt_drummer said:

So, sorry if I missed it, but I have read the whole thing again and I can't seem to find what Octopus did to cause this.

From:
https://forums.moneysavingexpert.com/discussion/6362441/smart-meter-removal-economy-10

I had an Economy 10 tariff with Octopus because I have an electric boiler NOT storage heaters.  It works the same as a traditional central heating system but instead of having a gas boiler I have an electric one.  Not a common system but perfectly manageable with Economy 10.  I rent the property and the system was put in 7 years ago.  Octopus contacted me offering a Smart meter and I replied (via their website message system) asking whether it was suitable for Economy 10 and telling them that I’m a tenant, not the owner.  Their reply was that it would make no difference at all.  The week before the appointment I received a telephone call from them informing me that there had been a cancellation in my area and could it be fitted the next day.  I again asked whether it was suitable for my circumstances, particularly the Economy 10 tariff and was told “yes”.  There is a recording of the conversation which Octopus have listened to and admitted that the information given was incorrect.  I cannot have the Economy 10 tariff with a Smart meter and have been put on the Economy 7 hours.  This means that I cannot heat my home in the winter.  The Economy 7 tariff only gives overnight cheaper rates whereas the E10 gave me 5 hours during the daytime and 5 hours overnight.

You can see how Octopus, by replacing AnnieRichards's dumb E10 meter with a smart meter which they are unwilling to configure to E10 hours, have removed the operating mode (5 hrs cheap heat, 2x a day) which was previously providing acceptable performance and cost.

matt_drummer

QrizB said:

matt_drummer said:

So, sorry if I missed it, but I have read the whole thing again and I can't seem to find what Octopus did to cause this.

From:
https://forums.moneysavingexpert.com/discussion/6362441/smart-meter-removal-economy-10

I had an Economy 10 tariff with Octopus because I have an electric boiler NOT storage heaters.  It works the same as a traditional central heating system but instead of having a gas boiler I have an electric one.  Not a common system but perfectly manageable with Economy 10.  I rent the property and the system was put in 7 years ago.  Octopus contacted me offering a Smart meter and I replied (via their website message system) asking whether it was suitable for Economy 10 and telling them that I’m a tenant, not the owner.  Their reply was that it would make no difference at all.  The week before the appointment I received a telephone call from them informing me that there had been a cancellation in my area and could it be fitted the next day.  I again asked whether it was suitable for my circumstances, particularly the Economy 10 tariff and was told “yes”.  There is a recording of the conversation which Octopus have listened to and admitted that the information given was incorrect.  I cannot have the Economy 10 tariff with a Smart meter and have been put on the Economy 7 hours.  This means that I cannot heat my home in the winter.  The Economy 7 tariff only gives overnight cheaper rates whereas the E10 gave me 5 hours during the daytime and 5 hours overnight.

You can see how Octopus, by replacing AnnieRichards's dumb E10 meter with a smart meter which they are unwilling to configure to E10 hours, have removed the operating mode (5 hrs cheap heat, 2x a day) which was previously providing acceptable performance and cost.

OK.

Now I know why the problem occurred.

That is not the same topic as this one though.

I only answered the question in this topic of why you can't go on Octopus Cosy tariff if you don't have a heat pump.

So now I understand the frustration.