Meter Change

matt_drummer

Spoonie_Turtle said:

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

Spoonie_Turtle said:

matt_drummer said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems.  

That is because it is for owners of heat pumps.

Heat pumps are energy efficient, three or more times efficient than the heating system fitted in your home.

The tariff fits with the ethos of Octopus Energy.

They are trying to promote and encourage energy efficiency and design their tariffs to suit such technologies.

That is why they are only available to customers with the appropriate technology.

I know it is not your fault, it is the fault of your landlord, but your heating system is the most energy inefficient you can get and their use should be discouraged.

IIRC the context here is that poster had Octopus take them off an existing suitable tariff, putting her in a worse position, then not rectifying it.  Which is very disappointing for a supplier who has such a good reputation for being flexible and working for the interests of their customers.

The landlord made a huge mistake putting in that system to start with but the poster was coping, until Octopus then put her into the worst possible position.

I understand that and I am sympathetic.

They asked why they cannot go on Cosy Octopus and I explained why.

The landlord does appear to be at fault though, the heating system is the most inefficient possible whatever the energy tariff, it could always have been cheaper to heat this home.

I thought the context made it understandable the poster is frustrated Octopus won't waive the heat pump requirement, when it's their fault she's in this position. 

The landlord bears some fault yes, but until Octopus took the poster off the original suitable tariff, she was doing okay with the system despite it being such a bad one.  But for Octopus' actions, she'd still be okay(ish).

OK, i read the topic a while ago as I do all of them.

This isn't the OP so I didn't remember how they came to be in the position they are.

So, sorry if I missed it, but I have read the whole thing again and I can't seem to find what Octopus did to cause this.

I can see that compensation was awarded but I don't know why..

Obviously I am not saying that the compensation wasn't warranted, I just can't see or have missed why.

The not being the OP of this thread is why I mentioned the context for their comments, because without it, wanting to be put on a tariff they're not eligible for would indeed be unreasonable.
Here is the full background to this particular poster's situation https://forums.moneysavingexpert.com/discussion/comment/79246104/#Comment_79246104 

I'm sorry, i didn't know that before I answered their question.

There is no mention of this in the post I answered.

QrizB

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems. 

Thinking laterally here ...

Cosy Octopus T&C state:

2.7.3 To be eligible for the Cosy Octopus tariff, you must have an air source heat pump installed and operational at the property which we supply.

The cheapest buy-it-now air source heat pump on eBay is £250, used:

https://www.ebay.co.uk/itm/266397482719

Or £480 new:
https://www.ebay.co.uk/itm/185937666411

OK tose are intended for heating swimming pools, but if you eg. used it to heat your bathwater now and again it meets the letter of the requirement. (You'd need a pump and a filter to make a full system.)

matt_drummer

QrizB said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems. 

Thinking laterally here ...

Cosy Octopus T&C state:

2.7.3 To be eligible for the Cosy Octopus tariff, you must have an air source heat pump installed and operational at the property which we supply.

The cheapest buy-it-now air source heat pump on eBay is £250, used:

https://www.ebay.co.uk/itm/266397482719

Or £480 new:
https://www.ebay.co.uk/itm/185937666411

OK tose are intended for heating swimming pools, but if you eg. used it to heat your bathwater now and again it meets the letter of the requirement. (You'd need a pump and a filter to make a full system.)

It's a Grade II listed building, they would need planning permission and an MCS installer and certificate I think.

QrizB

matt_drummer said:

QrizB said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems. 

Thinking laterally here ...

Cosy Octopus T&C state:

2.7.3 To be eligible for the Cosy Octopus tariff, you must have an air source heat pump installed and operational at the property which we supply.

The cheapest buy-it-now air source heat pump on eBay is £250, used:

https://www.ebay.co.uk/itm/266397482719

Or £480 new:
https://www.ebay.co.uk/itm/185937666411

OK tose are intended for heating swimming pools, but if you eg. used it to heat your bathwater now and again it meets the letter of the requirement. (You'd need a pump and a filter to make a full system.)

It's a Grade II listed building, they would need planning permission and an MCS installer and certificate I think.

There's nothing in the Octopus T&C to ask for a MCS certificate, and AFAICT you don't need planning permission for a portable heat pump.

See: https://www.gov.uk/guidance/when-is-permission-required

And: https://www.legislation.gov.uk/ukpga/1990/8/part/III/crossheading/meaning-of-development

matt_drummer

A multi split air to air system would be great in this property if it was possible.

Really efficient and cheap to install and operate.

matt_drummer

QrizB said:

matt_drummer said:

QrizB said:

AnnieRichards said:

I simply can't understand why Octopus Energy won't allow us to join their Cosy Tariff which gives 2 cheap rates of electricity per day with a higher rate during Peak hours - 4-7pm,  which could work for those of us unable to replace our systems. 

Thinking laterally here ...

Cosy Octopus T&C state:

2.7.3 To be eligible for the Cosy Octopus tariff, you must have an air source heat pump installed and operational at the property which we supply.

The cheapest buy-it-now air source heat pump on eBay is £250, used:

https://www.ebay.co.uk/itm/266397482719

Or £480 new:
https://www.ebay.co.uk/itm/185937666411

OK tose are intended for heating swimming pools, but if you eg. used it to heat your bathwater now and again it meets the letter of the requirement. (You'd need a pump and a filter to make a full system.)

It's a Grade II listed building, they would need planning permission and an MCS installer and certificate I think.

There's nothing in the Octopus T&C to ask for a MCS certificate, and AFAICT you don't need planning permission for a portable heat pump.

Would a portable heat pump count as `installed and operational'?

QrizB

matt_drummer said:

A multi split air to air system would be great in this property if it was possible.
Really efficient and cheap to install and operate.

It's a Grade II listed building, and the landlord doesn't seem the type to invest £3k for their tenant's comfort and economy.

I wondered if a portable split system would count, but they're still expensive.

matt_drummer

QrizB said:

matt_drummer said:

A multi split air to air system would be great in this property if it was possible.
Really efficient and cheap to install and operate.

It's a Grade II listed building, and the landlord doesn't seem the type to invest £3k for their tenant's comfort and economy.

I wondered if a portable split system would count, but they're still expensive.

Maybe not, I don't know.

But the landlord did invest at some point in what they thought was the right system, either for them, the tenant or both.

Maybe seven years ago the heating system seemed like a good idea when electricity costs were much lower.

Maybe they would be prepared to invest again now that the world has changed.

Spoonie_Turtle

matt_drummer said:

QrizB said:

matt_drummer said:

A multi split air to air system would be great in this property if it was possible.
Really efficient and cheap to install and operate.

It's a Grade II listed building, and the landlord doesn't seem the type to invest £3k for their tenant's comfort and economy.

I wondered if a portable split system would count, but they're still expensive.

Maybe not, I don't know.

But the landlord did invest at some point in what they thought was the right system, either for them, the tenant or both.

Maybe seven years ago the heating system seemed like a good idea when electricity costs were much lower.

Maybe they would be prepared to invest again now that the world has changed.

Doesn't sound like a reasonable landlord at all though, to be fair - from a post on page 2 of this thread:
"the Landlord has said he will be expecting me to pay him some compensation if I move out because any new Tenant will be paying so much more for their energy because of Octopus’ error"

matt_drummer

Spoonie_Turtle said:

Doesn't sound like a reasonable landlord at all though, to be fair - from a post on page 2 of this thread:
"the Landlord has said he will be expecting me to pay him some compensation if I move out because any new Tenant will be paying so much more for their energy because of Octopus’ error"

I don't know, I wasn't there when the landlord made the comment, it may have been in jest or it may have been serious.