Rights of consumer

powerful_Rogue

You will also ideally need to get another 2 quotes showing how much it will cost to put the situation right. I wouldn't think about starting court action with only one quote.

oldernonethewiser

Dewdrops1420 said:

Aylesbury_Duck said:

Oh, I see.

Just to be clear, though. You haven't lost £4,080.  You've paid £4,080 for a patio, and you have a patio.  You also have an opinion (and at this stage, it's only an opinion from a second tradesman, without any proper detail) that £2,500 is needed to put it right.

The only way you would have lost £4,080 is if you'd paid that and the trader had disappeared with it and not done any work.

But if I need to spend money again on the same patio then I lost £4080 from my account as the patio has to be reworked.

The quote from the second landscaper is to change the work already done.  Their quote for the same job the original landscaper did may have been much higher. 

I appreciate this is annoying for you.

If you don't get any joy in terms of refund from the original landscaper are you planning on paying £2500  to remedy the situation?

oldernonethewiser

born_again said:

Dewdrops1420 said:

Aylesbury_Duck said:

Oh, I see.

Just to be clear, though. You haven't lost £4,080.  You've paid £4,080 for a patio, and you have a patio.  You also have an opinion (and at this stage, it's only an opinion from a second tradesman, without any proper detail) that £2,500 is needed to put it right.

The only way you would have lost £4,080 is if you'd paid that and the trader had disappeared with it and not done any work.

But if I need to spend money again on the same patio then I lost £4080 from my account as the patio has to be reworked.

Clean the edges out from Pic 3 & a lot of the water will drain away.

Looks like there is a bit of build up of grit etc there so that would be an easy cost efficient start

Aylesbury_Duck

Dewdrops1420 said:

Aylesbury_Duck said:

Oh, I see.

Just to be clear, though. You haven't lost £4,080. You've paid £4,080 for a patio, and you have a patio. You also have an opinion (and at this stage, it's only an opinion from a second tradesman, without any proper detail) that £2,500 is needed to put it right.

The only way you would have lost £4,080 is if you'd paid that and the trader had disappeared with it and not done any work.

But if I need to spend money again on the same patio then I lost £4080 from my account as the patio has to be reworked.

No, that's not correct. Any new money you need to spend to re-work the patio is done on the basis that the existing patio is a starting point. The only way the entirety of the original £4,080 is wasted is if a new landscaper says the whole thing has to be dug up and thrown out, the ground reinstated and re-turfed and the whole process of ground preparation and purchase of materials has to start all over again. Clearly that's not needed. The problem of colour-matching is a minor one of your concern. A decent landscaper would simply re-use all the existing slabs in a more dispersed pattern. If you insist on matching slabs, you're perhaps going to have to throw them all away and buy all new slabs, but that would be your choice, and in my opinion, entirely unnecessary.

Dewdrops1420

Second landscaper has always quoted 2500£ rework or if he was the first one to do it.

Dewdrops1420

Aylesbury_Duck said:

Dewdrops1420 said:

Aylesbury_Duck said:

Oh, I see.

Just to be clear, though. You haven't lost £4,080. You've paid £4,080 for a patio, and you have a patio. You also have an opinion (and at this stage, it's only an opinion from a second tradesman, without any proper detail) that £2,500 is needed to put it right.

The only way you would have lost £4,080 is if you'd paid that and the trader had disappeared with it and not done any work.

But if I need to spend money again on the same patio then I lost £4080 from my account as the patio has to be reworked.

No, that's not correct. Any new money you need to spend to re-work the patio is done on the basis that the existing patio is a starting point. The only way the entirety of the original £4,080 is wasted is if a new landscaper says the whole thing has to be dug up and thrown out, the ground reinstated and re-turfed and the whole process of ground preparation and purchase of materials has to start all over again. Clearly that's not needed. The problem of colour-matching is a minor one of your concern. A decent landscaper would simply re-use all the existing slabs in a more dispersed pattern. If you insist on matching slabs, you're perhaps going to have to throw them all away and buy all new slabs, but that would be your choice, and in my opinion, entirely unnecessary.

Without new slabs it’s 2000£ and we hope the old one refund or fix it as they have already taken 2000£ extra from us.

oldernonethewiser

Dewdrops1420 said:

Second landscaper has always quoted 2500£ rework or if he was the first one to do it.

That's odd given that there would have been work involved in preparing the original extension not necessarily needed in a repair. 

If you are going to pursue this you definitely need more quotes. 

Dewdrops1420

oldernonethewiser said:

Dewdrops1420 said:

Second landscaper has always quoted 2500£ rework or if he was the first one to do it.

That's odd given that there would have been work involved in preparing the original extension not necessarily needed in a repair. 

If you are going to pursue this you definitely need more quotes. 

Do you know any site where I can find gardeners. Only one responded so far.

comeandgo

I agree you must get another quote, you seem to be relying on this second landscaper.  How do you know he is any more reliable than your first one?  

Dewdrops1420

comeandgo said:

I agree you must get another quote, you seem to be relying on this second landscaper.  How do you know he is any more reliable than your first one?  

True but what to do.Do you know any site I can search for landscapers?