Rights of consumer

tightauldgit

Dewdrops1420 said:

This is similar to our case and it looks like we will be favoured. Citizens advice never told me it’s difficult like how here people say.
”
Circumstancesoutsideofourcontrol “article in disputeresolutionombudsman

I can’t paste link here so mentioned the article above

That article sounds nothing like your claim - it's talking about where work is impacted by things like bad weather. I don't see how it applies to your situation at all.  

Dewdrops1420

tightauldgit said:

Dewdrops1420 said:

This is similar to our case and it looks like we will be favoured. Citizens advice never told me it’s difficult like how here people say.
”
Circumstancesoutsideofourcontrol “article in disputeresolutionombudsman

I can’t paste link here so mentioned the article above

That article sounds nothing like your claim - it's talking about where work is impacted by things like bad weather. I don't see how it applies to your situation at all.  

No it’s written about the advice to the trader.m which is favourable to us.The bad weather mentioned is about long projects 

oldernonethewiser

Is it this article?

Just in case anyone wants to read it

Dewdrops1420

“Circumstancesoutsideofourcontrol “article in disputeresolutionombudsman
and it’s clearly written there. Incase any landscapers r here trying to dissuade us, it’s better to read this as you cannot escape after fooling people around.

Dewdrops1420

“We have just carried out a landscaping project for a consumer which has not gone to plan, leaving us in a situation where we cannot even put it back to what it was. The consumer wants a full refund, but whilst we agree that the result is not what was contracted for, we don’t think it is as bad as the consumer is making out. What would be a reasonable resolution for the consumer in these circumstances?”

Try searching with this as the other one is different article. This site won’t allow me to paste it.

theonlywayisup

Dewdrops1420 said:

“We have just carried out a landscaping project for a consumer which has not gone to plan, leaving us in a situation where we cannot even put it back to what it was. The consumer wants a full refund, but whilst we agree that the result is not what was contracted for, we don’t think it is as bad as the consumer is making out. What would be a reasonable resolution for the consumer in these circumstances?”

Try searching with this as the other one is different article. This site won’t allow me to paste it.

I don't see anything in that article that will help you. Even if it did you don't seem to understand our legal process.  You will not win and get your money back, it doesn't work like that. 

If I am honest, your responses are a bit like pulling teeth.  Good luck with whatever you decide.  You are going to need it. 

Dewdrops1420

theonlywayisup said:

Dewdrops1420 said:

“We have just carried out a landscaping project for a consumer which has not gone to plan, leaving us in a situation where we cannot even put it back to what it was. The consumer wants a full refund, but whilst we agree that the result is not what was contracted for, we don’t think it is as bad as the consumer is making out. What would be a reasonable resolution for the consumer in these circumstances?”

Try searching with this as the other one is different article. This site won’t allow me to paste it.

I don't see anything in that article that will help you. Even if it did you don't seem to understand our legal process.  You will not win and get your money back, it doesn't work like that. 

If I am honest, your responses are a bit like pulling teeth.  Good luck with whatever you decide.  You are going to need it. 

So what you are suggesting I should keep quiet and not even try going behind that cheater landscaper? 

Many of the responses are like that here which makes me wonder if landscapers association is writing replies. 

Dewdrops1420

If you type landscaper fined in google you will get many examples.May be they won’t pay like how you say but atleast court is ordering fines which definitely is a positive thing.

I need a fix or a refund and citizens advice told me it’s possible.

oldernonethewiser

If Citizens Advice has told you it is possible then go back to them and get them to help you work out what you can do, and what a positive result will look like.

As people have posted here, you might win the legal argument but you may never get any refund or a fix from the original landscaper.

Dewdrops1420

oldernonethewiser said:

If Citizens Advice has told you it is possible then go back to them and get them to help you work out what you can do, and what a positive result will look like.

As people have posted here, you might win the legal argument but you may never get any refund or a fix from the original landscaper.

What’s your personal opinion here?