Rights of consumer

theonlywayisup

I have left clear of this thread as it appears you don't really understand how our Court system works.

IF you win.  that is a big IF.  Then you have to RECOVER the funds.   I will be honest and say that the chance of you recovering that is negligible at best.  Please don't go down that route - certainly not with what you have presented so far. 

Put this down to experience.  You have been hard-done by and you should tread carefully with another contractor. 

Get some quotes and come back here to see what people think. 

Dewdrops1420

theonlywayisup said:

I have left clear of this thread as it appears you don't really understand how our Court system works.

IF you win.  that is a big IF.  Then you have to RECOVER the funds.   I will be honest and say that the chance of you recovering that is negligible at best.  Please don't go down that route - certainly not with what you have presented so far. 

Put this down to experience.  You have been hard-done by and you should tread carefully with another contractor. 

Get some quotes and come back here to see what people think. 

I got the new quote as 2500£ to get this issue fixed with new slabs

Dewdrops1420

Dewdrops1420 said:

theonlywayisup said:

I have left clear of this thread as it appears you don't really understand how our Court system works.

IF you win.  that is a big IF.  Then you have to RECOVER the funds.   I will be honest and say that the chance of you recovering that is negligible at best.  Please don't go down that route - certainly not with what you have presented so far. 

Put this down to experience.  You have been hard-done by and you should tread carefully with another contractor. 

Get some quotes and come back here to see what people think. 

I got the new quote as 2500£ to get this issue fixed with new slabs

And also 10 yr guarantee which the old men never gave

Dewdrops1420

So what you are saying is I should suffer and leave those men who robbed us free without even trying? So I should lose my money and left with the patio problems ?

Aylesbury_Duck

Be careful with such a "guarantee". It's easy for a company to offer a guarantee because it can just be words, and relies upon the trader being willing to attend to any problem in 10 years, and also being in business to do so. Unless it's an insurance-backed guarantee, it might prove to be of limited value and at worst, completely useless.

Aylesbury_Duck

Dewdrops1420 said:

So what you are saying is I should suffer and leave those men who robbed us free without even trying? So I should lose my money and left with the patio problems ?

No one has said anything like that. What people have pointed out is that a) you might not actually have a case, and b) if you do have a case, exercising your consumer rights might not be easy, will take time and might end in failure. People are advising you to have realistic expectations, and not to expect a full refund, the patio sorted and the trader jailed.

powerful_Rogue

Dewdrops1420 said:

theonlywayisup said:

I have left clear of this thread as it appears you don't really understand how our Court system works.

IF you win.  that is a big IF.  Then you have to RECOVER the funds.   I will be honest and say that the chance of you recovering that is negligible at best.  Please don't go down that route - certainly not with what you have presented so far. 

Put this down to experience.  You have been hard-done by and you should tread carefully with another contractor. 

Get some quotes and come back here to see what people think. 

I got the new quote as 2500£ to get this issue fixed with new slabs

Is this the only quote you have got so far?

MikeJXE

It's sad to say if you are going to fight with these people instead of trying to reason with them, then you are on a hiding to nothing.

Whatever was said at the start and the quote is your word against theirs, matching slabs can mean anything. Paying for any work up front is a big no no, any advance payment should only relate to materials on site 

I did say in my previous post the chosen slabs surfaces are inclined to hold water and difficult to drain, therefore need a greater fall that you haven't got. 

You have already been advised going to court is a slim to zero chance of winning and very costly, the results even if you win doesn't mean you will get paid.

IMO you would be best to listen to the advice in previous posts and put it down to bad luck, moving on to another landscaper may not solve the problem and you may well be out of pocket by another couple of thousand, a guarantee on groundwork's won't be worth the paper it's written on. 

Your choice, good luck 

Dewdrops1420

MikeJXE said:

It's sad to say if you are going to fight with these people instead of trying to reason with them, then you are on a hiding to nothing.

Whatever was said at the start and the quote is your word against theirs, matching slabs can mean anything. Paying for any work up front is a big no no, any advance payment should only relate to materials on site 

I did say in my previous post the chosen slabs surfaces are inclined to hold water and difficult to drain, therefore need a greater fall that you haven't got. 

You have already been advised going to court is a slim to zero chance of winning and very costly, the results even if you win doesn't mean you will get paid.

IMO you would be best to listen to the advice in previous posts and put it down to bad luck, moving on to another landscaper may not solve the problem and you may well be out of pocket by another couple of thousand, a guarantee on groundwork's won't be worth the paper it's written on. 

Your choice, good luck 

So you are saying I should leave it and let the water puddle and I have young children who might slip and fall down also.
They said advance is to buy matierals but we found that it was the actual cost for the full work any other honest landscaper would have taken. Citizens advise said we have to pay the full amount if we need to fight our case to fix our issues or refund else the trader can sue us in court even if it’s an exorbitant amount.
We saw many posts in google where landscapers were being fined heavily by the court for similar cases so we are expecting that they will try to mediate atleast when they know we are serious about it. We can always expose them in social media and other market places also and I’m very good in following it up for the next ten years and will make sure that they will need to leave this area for further business.
There are cases where trading standards have initiated case against such people on court.
But you are saying they won’t fix or refund even after court says so. we would like to see where this is leading to and not feel like considering this as bad luck and fix it by our hard earned money. They have already taken 2000£ extra from us so it shouldn’t be a problem at all and citizens advice has assured me with all the steps.

I will post the end result here even if you hear from me after many months.
We have enough brain to not spend exorbitant money again but I will make sure that the landscapers face utter inconvenience just like how they have fooled us.

Aylesbury_Duck

Children might slip and fall into any number of puddles. Your patio is not dangerous for them. It might not be properly laid, but the puddles on it are not hazardous. If you need to resort to that sort of emotive argument, you'll definitely lose.  Stick to facts about the job, not made-up stuff like that.