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Rights of consumer
Comments
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Also they mentioned in writing that matching slabs would be provided and they never said it would be approximately matching .0
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oldernonethewiser said:Have you gone back to Citizens Advice to discuss the situation with them as they advised?
Your points were valid, thank you, will let all of you know the outcome . Even if it’s months of agony we are going to fight.0 -
I would get further opinions on the state of your current patio, before putting down another £2000 to have it fixed. For all you know, the patio might be fine, and the new landscaper is trying to take you for another two grand. I would love to know how your new landscaper intends to find new slabs that match the colour of your aged slabs. If I were you, I would at the very least, view the slabs before agreeing to anything.1
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Do make sure you have a very good case if you do decide to proceed further.If the original landscaper has to come back to fix the things you say are wrong then don't expect to get any momey back but hopefully you will have a patio that drains water away.I doubt very much whether you will get slabs that are any closer in colour to the originals.Good luck.
Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
oldernonethewiser said:Do make sure you have a very good case if you do decide to proceed further.If the original landscaper has to come back to fix the things you say are wrong then don't expect to get any momey back but hopefully you will have a patio that drains water away.I doubt very much whether you will get slabs that are any closer in colour to the originals.Good luck.0
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You need to bear in mind here that you’re not entitled to a full refund. You’re entitled to whatever it will cost to rectify the issues. Honestly, I think you’ll struggle.0
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WhiskersTheWonderCat said:I would get further opinions on the state of your current patio, before putting down another £2000 to have it fixed. For all you know, the patio might be fine, and the new landscaper is trying to take you for another two grand. I would love to know how your new landscaper intends to find new slabs that match the colour of your aged slabs. If I were you, I would at the very least, view the slabs before agreeing to anything.0
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screech_78 said:You need to bear in mind here that you’re not entitled to a full refund. You’re entitled to whatever it will cost to rectify the issues. Honestly, I think you’ll struggle.0
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Dewdrops1420 said:WhiskersTheWonderCat said:I would get further opinions on the state of your current patio, before putting down another £2000 to have it fixed. For all you know, the patio might be fine, and the new landscaper is trying to take you for another two grand. I would love to know how your new landscaper intends to find new slabs that match the colour of your aged slabs. If I were you, I would at the very least, view the slabs before agreeing to anything.You have seen cases against this landscaper?It does all go back to what you asked for and what was supplied. This, unless it is all specified in writing, can make winning your case tricky, not impossible but by no means guaranteed.
Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
Dewdrops1420 said:oldernonethewiser said:Do make sure you have a very good case if you do decide to proceed further.If the original landscaper has to come back to fix the things you say are wrong then don't expect to get any momey back but hopefully you will have a patio that drains water away.I doubt very much whether you will get slabs that are any closer in colour to the originals.Good luck.
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