Octopus Agile

MP1995

Slinky said:

MP1995 said:

Slinky said:

It appears to be something Octopus have done which is affecting the various apps that pull data from them using the API keys. Hopefully they will sort it otherwise it's going to be impossible to check whether we truly have missing data. Last thing I want is my usage being averaged when I'm filling my batteries at cheap or negative rates.

Could be why we are still waiting for our August bill and others I think whilst they sort this out? 

What date are you normally billed on? This appears to have happened in the last 3 days.

The 8th of the month 

MikeyPGT

MP1995 said:

Slinky said:

It appears to be something Octopus have done which is affecting the various apps that pull data from them using the API keys. Hopefully they will sort it otherwise it's going to be impossible to check whether we truly have missing data. Last thing I want is my usage being averaged when I'm filling my batteries at cheap or negative rates.

Could be why we are still waiting for our August bill and others I think whilst they sort this out? 

Although I am a big fan of Octopus their billing side really does seem to let them down - I have to beg for an electricity  statement every month as they always seem to need some 'manual checks'. This month they randomly credited me with a 3p payment on my prepay gas meter then took it off again with no explanation after I queried it! 

BarelySentientAI

MikeyPGT said:

MP1995 said:

Slinky said:

It appears to be something Octopus have done which is affecting the various apps that pull data from them using the API keys. Hopefully they will sort it otherwise it's going to be impossible to check whether we truly have missing data. Last thing I want is my usage being averaged when I'm filling my batteries at cheap or negative rates.

Could be why we are still waiting for our August bill and others I think whilst they sort this out? 

Although I am a big fan of Octopus their billing side really does seem to let them down - I have to beg for an electricity  statement every month as they always seem to need some 'manual checks'. This month they randomly credited me with a 3p payment on my prepay gas meter then took it off again with no explanation after I queried it! 

Cracks are starting to show after such a rapid expansion.  I hope they get a handle on it - it's useful to have a 'good' supplier to point at when discussing failures at other suppliers, particularly when the good one makes the software that a lot of the others use.

Bendo

Given the size they have grown to and the work their billing system has to do to work out agile bills rather than just a monthly start / end read, it isn't that surprising things are starting to creek a little.

I'm sure they will sort it.

MP1995

MikeyPGT said:

MP1995 said:

Slinky said:

It appears to be something Octopus have done which is affecting the various apps that pull data from them using the API keys. Hopefully they will sort it otherwise it's going to be impossible to check whether we truly have missing data. Last thing I want is my usage being averaged when I'm filling my batteries at cheap or negative rates.

Could be why we are still waiting for our August bill and others I think whilst they sort this out? 

Although I am a big fan of Octopus their billing side really does seem to let them down - I have to beg for an electricity  statement every month as they always seem to need some 'manual checks'. This month they randomly credited me with a 3p payment on my prepay gas meter then took it off again with no explanation after I queried it! 

Yes as I have said many times before they have grown too fast and that's apparent. Strange it's their billing side given their Kraken system.

I am going to wait this out see what happens, or doesn't just so I know in future.

MP1995

Some good predictions for tomorrow's prices 0-2p or negative til 4pm

wrf12345

As a newish customer on variable direct debit they have been fine generating bills every month and giving me a couple of weeks notice for the DD plus another reminder just before it is taken. They can sometimes be a bit slow generating the daily Agile spend update. Mass change overs from another database might prove difficult, I guess. When it settles down, hopefully there will be so much money floating into the system that they can offer some properly competitive tariffs. 

MP1995

wrf12345 said:

As a newish customer on variable direct debit they have been fine generating bills every month and giving me a couple of weeks notice for the DD plus another reminder just before it is taken. They can sometimes be a bit slow generating the daily Agile spend update. Mass change overs from another database might prove difficult, I guess. When it settles down, hopefully there will be so much money floating into the system that they can offer some properly competitive tariffs. 

What's not competitive about Agile?

PennineAcute

Looking at Nord Pool, looking like free electricity (tomorrow) all day until 4pm.   I call that competitive.

Slinky

Slinky said:

It appears to be something Octopus have done which is affecting the various apps that pull data from them using the API keys. Hopefully they will sort it otherwise it's going to be impossible to check whether we truly have missing data. Last thing I want is my usage being averaged when I'm filling my batteries at cheap or negative rates.

I've read on a FB group that Octopus have identified the problem with missing data and are hoping to implement a solution to the missing slots next week.