TSB Switch Offer

GAZZAband

I have just completed a switch to TSB but don't have any DDs set up.  If you read the wording on the TSB page about the offer it states the following:

To qualify for the £125 switch incentive, complete a full switch to a TSB Spend & Save or Spend & Save Plus account using the Current Account Switch Service, log into the TSB Mobile Banking App once, make at least one debit card payment and have two active Direct Debits by 24/03/2023

It says 'and have' two active DDs by the 24th March.  That tells me they can be set up after the switch as the instructions advise to switch, log into the app, make a debit card payment, have the DDs set up.  Surely this would still be eligible for the bonus???

Stargunner

Yes, as long as you set them up before the deadline.

overspender22

No, the terms explicitly state the switch MUST include two direct debits already set up on the donor account 

danny13579

It's a while since I did this one but my understanding is that you have to have the 2 direct debits already set up on the account you're switching from and they must switch across to the new TSB account.

GAZZAband

Well if it is the case they must have been active beforehand TSB need to revise their wording a lot more carefully and I will try and dispute this if the bonus isn't rewarded...

I have switched in the past and it would usually read out you must complete the switch including 2 active direct debits, then log into the app, then deposit a certain amount.

This reads as if the DDs can be set up by the 24th March. Am I the only one that thinks this and am confused by it?

flaneurs_lobster

danny13579 said:

It's a while since I did this one but my understanding is that you have to have the 2 direct debits already set up on the account you're switching from and they must switch across to the new TSB account.

I went further and made sure that the two DDs had paid out on the doner account prior to switching. Probably overkill but I can't find a definitive answer as to what constitutes an "active direct debit" so went full belt'n'braces.

overspender22

GAZZAband said:

Well if it is the case they must have been active beforehand TSB need to revise their wording a lot more carefully and I will try and dispute this if the bonus isn't rewarded...

I have switched in the past and it would usually read out you must complete the switch including 2 active direct debits, then log into the app, then deposit a certain amount.

This reads as if the DDs can be set up by the 24th March. Am I the only one that thinks this and am confused by it?

The wording says:

By 24 March 2023 you must do all of the following:

2. complete a full switch to your new TSB Spend & Save or Spend & Save Plus account using the Current Account Switch Service

• a full switch means you need to transfer all active credits and debits from your old account and close it. This must include a minimum of two active Direct Debits

3. make a minimum of one payment using the debit card on your new Spend & Save or Spend & Save Plus account

4. log into the TSB Mobile Banking App at least once

5. have a minimum of 2 active Direct Debits on your new Spend & Save or Spend & Save Plus account

If you’ve done all these things we’ll pay £125 cashback into your new Spend & Save or Spend & Save Plus account by 21 April 2023.

_wishful_thinker

This was discussed a few weeks ago on the main thread, while my own switch was taking place. It was too late to stop the switch but I contacted TSB who advised they are accepting DDs being added to your TSB account AFTER the switch and before 24th. They have noted their acceptance of this on my account should the cashback not be paid and I was to contact them. Until the 24th comes, I will not know 100%, but it may be worth contacting TSB to check. If I could have cancelled the switch then I would have, then setup the donor account before initiating the switch again... anyway we'll see.

flaneurs_lobster

_wishful_thinker said:

 Until the 24th comes, I will not know 100%, but it may be worth contacting TSB to check. 

Why would you know if all OK on 24/03? 

GAZZAband

I will do the same in that case _wishful_thinker thanks and let you know if successful or not. Cheers

SVts

_wishful_thinker said:

This was discussed a few weeks ago on the main thread, while my own switch was taking place. It was too late to stop the switch but I contacted TSB who advised they are accepting DDs being added to your TSB account AFTER the switch and before 24th. They have noted their acceptance of this on my account should the cashback not be paid and I was to contact them. Until the 24th comes, I will not know 100%, but it may be worth contacting TSB to check. If I could have cancelled the switch then I would have, then setup the donor account before initiating the switch again... anyway we'll see.

Hope this is the case as I manually switched a couple of DD's as I was switching accounts allover the place to qualify for the bonanza. Fingers crossed.