TSB up to £200 switch & stay offer - February 1 2023

Ballard

changearound1 said:

Ballard said:

I switched to TSB for the bonus and everything went smoothly. The account is up and running okay. 

I did have an email from them a while ago telling me that I needed to upload ID but the reference they gave me didn’t work. 

I therefore contacted them about it and after a few minutes I was told that it was sent in error and I should ignore it. I’ve had a current account with them before (long enough ago that I am due the bonus). 

Today I’ve received an email from them as below:

Your current account application has expired

We dropped you a line a few days ago to let you know that time was running out to complete your current account application. As we didn’t hear from you, your application has now expired. Being as the account is operational I don’t think that there will be a problem but I’ll contact them tomorrow (presuming they’re available on Sundays)  has anyone else had anything similar?

When you applied for your account did your application get stuck part way through and you had to start again? These emails will relate to the 'dummy run' which doesn't disappear but stays in the system.

The last time I applied for a TSB account it took me 5 attempts before successfully  completing and I received 4 sets of similar emails. Thay are safe to ignore.

Thanks. I’ve got a feeling that I did abort the first attempt. 

liamcov

Couple of questions:

1. The S+S Plus account has only been opened a couple of weeks (so not switched/been doing transactions etc) but they have already charged me a partial monthly fee - I thought it would be like Natwest where the first month they don't charge?

2. How do I turn off all paper correspondence? I can't see anything in the app.

Thanks

flaneurs_lobster

liamcov said:

2. How do I turn off all paper correspondence? I can't see anything in the app.

Can only be done online, not in the app.

[Deleted User]

Has anyone received their switch bonus or do we have to wait until the 21st of April?

redux

To be a bit lazy and not reread the whole thread, can someone who knows please restate how long it took to merge two online accounts, when someone opens the Spend & Save but already has an account?

PloughmansLunch

redux said:

To be a bit lazy and not reread the whole thread, can someone who knows please restate how long it took to merge two online accounts, when someone opens the Spend & Save but already has an account?

For me - still ongoing after almost a month and a £50 sorry from TSB. It should be 9 days normally.

Zanderman

redux said:

To be a bit lazy and not reread the whole thread, can someone who knows please restate how long it took to merge two online accounts, when someone opens the Spend & Save but already has an account?

For me, just over a week to see the new account in my old login (I never even tried the new one) but, annoyingly, the debit card for the new account isn't visible in my old login.

So I can do transactions etc but cannot 'manage' (i.e. do things like freeze the card) my new debit card.  It just isn't there in the card section of the app, though the existing account card is.

I did ring to ask why and just got told it'll take '9 days' to merge online accounts, a nonsense statement as I had already pointed out it was, by then, over 9 days and anyway the accounts were already merged. It's now been over 9 days since that call - another one is looming....

Perksy5

Anyone received their switch bonus yet or we thinking it'll be close towards the April deadline?

MikeJXE

Perksy5 said:

Anyone received their switch bonus yet or we thinking it'll be close towards the April deadline?

Not yet for me, I opened 1st Feb 

Milarky

This offer is now closed. Payments will now be made by 21st April 2023