RWG double top up january

Stompa

causeequalstime said:

Stompa said:

It seems that my balance of £15 is correct. I topped up by £15 which was doubled to £30, and it then cost me £15 to get the 'FREE every month' 100/100/750 bundle. Somehow I'd assumed that the mere act of topping up by £15 got me 100/100/750.

When I topped up £15 I rebooted the phone and it showed my balance at £30.  My bundle was still the old free one. I contacted RWG using the online form and they manually updated my bundle to the £15 one very quickly and my balance is still £30. I would contact them as you should have the same.

I foolishly added a comment to my top-up order asking to be upgraded to the 100/100/750, just to ensure that it happened and save a subsequent email. You would have thought they'd realise that this would be free due to the top-up, but instead they appear to have interpreted it as meaning I wanted to purchase the £15 bundle. I've asked but they won't change it. Oh well you live and learn!

gizz_10

I did an online top up this morning for £10 - previously i had no balance on my sim as I had ordered a free sim just to check the reception in my area.  How long does it take for the top up to be applied as i've dialled *669# but it still says the balance is 0?

Murmansk

I'd give it 24 hours then email them if no joy

gizz_10

Yesterday I topped up £10 expecting a balance of £20 under the January offer but my balance was not updating at all several hours later.  So I sent an email to support asking why the £20 had not been applied yet and on that e-mail I clearly stated that once the balance is £20 I would like to apply the FREE £15 bundle which rolls every month without deducting any credit.  I made it clear this was the one I wanted and even specified the code UKRWG1 in my message.  Next thing I get an email saying they have applied the £20 credit and now they have applied the FREE£15 bundle and deducted £15 from my credit to do so - and now my credit is just showing as £5.  So I wrote back and told them I think they have made a mistake as the £15 credit is supposed to just remain on the account?  And they are now saying that if I wanted that £15 bundle I should just have bought that directly from the website - however I don't understand what difference it makes if I bought from the website vs if I ask them to apply it?  The messages they are sending back are very confusing and contradicting. 

gizz_10

Stompa said:

causeequalstime said:

Stompa said:

It seems that my balance of £15 is correct. I topped up by £15 which was doubled to £30, and it then cost me £15 to get the 'FREE every month' 100/100/750 bundle. Somehow I'd assumed that the mere act of topping up by £15 got me 100/100/750.

When I topped up £15 I rebooted the phone and it showed my balance at £30.  My bundle was still the old free one. I contacted RWG using the online form and they manually updated my bundle to the £15 one very quickly and my balance is still £30. I would contact them as you should have the same.

I foolishly added a comment to my top-up order asking to be upgraded to the 100/100/750, just to ensure that it happened and save a subsequent email. You would have thought they'd realise that this would be free due to the top-up, but instead they appear to have interpreted it as meaning I wanted to purchase the £15 bundle. I've asked but they won't change it. Oh well you live and learn!

Same thing has happened to me but I was very clear that I wanted to apply the FREE £15 bundle UKRWG1.  They seem rather confused

ProDave

Does the cheap / free taster sim that gives you a small data alowance, roll over the data to next month?  I have a need for occasional data but I don't know how much, what would happen if I say used 1GB on one go?

gizz_10

ProDave said:

Does the cheap / free taster sim that gives you a small data alowance, roll over the data to next month?  I have a need for occasional data but I don't know how much, what would happen if I say used 1GB on one go?

As far as I know it does not roll over - just resets to 750MB at the start of each month - once you have used up the 750MB then it will start to use your credit or if you don't have any credit it will just stop working until it resets again at the beginning of the next month.

Stuart_W

As a new customer I ordered the £15 SIM for the £0.00/month 100/100/750 deal, which I received in a couple of days.

I added a £20 top up and now have a balance of £55 - so a doubled £20 top up and £15 from buying the SIM.

Is this right? I hadn't realised the initial £15 top up with the SIM would also be doubled as I presumed these were 2 separate offers. I do definitely have a £55 credit balance and am on the "Teaser" bundle according to the 669 text reply so won't complain. 

Stompa

gizz_10 said:

Stompa said:

causeequalstime said:

Stompa said:

It seems that my balance of £15 is correct. I topped up by £15 which was doubled to £30, and it then cost me £15 to get the 'FREE every month' 100/100/750 bundle. Somehow I'd assumed that the mere act of topping up by £15 got me 100/100/750.

When I topped up £15 I rebooted the phone and it showed my balance at £30.  My bundle was still the old free one. I contacted RWG using the online form and they manually updated my bundle to the £15 one very quickly and my balance is still £30. I would contact them as you should have the same.

I foolishly added a comment to my top-up order asking to be upgraded to the 100/100/750, just to ensure that it happened and save a subsequent email. You would have thought they'd realise that this would be free due to the top-up, but instead they appear to have interpreted it as meaning I wanted to purchase the £15 bundle. I've asked but they won't change it. Oh well you live and learn!

Same thing has happened to me but I was very clear that I wanted to apply the FREE £15 bundle UKRWG1.  They seem rather confused

Yes I did much the same, and agree that they seem confused. Their response to my query was: "The double top-up is for top-up credit only and as you have wanted to purchase the Free £15 bundle, we have had to deduct this from your account as this is not included in the double top-up offer".

gizz_10

Stuart_W said:

As a new customer I ordered the £15 SIM for the £0.00/month 100/100/750 deal, which I received in a couple of days.

I added a £20 top up and now have a balance of £55 - so a doubled £20 top up and £15 from buying the SIM.

Is this right? I hadn't realised the initial £15 top up with the SIM would also be doubled as I presumed these were 2 separate offers. I do definitely have a £55 credit balance and am on the "Teaser" bundle according to the 669 text reply so won't complain. 

This is good to know as I was wondering about this myself - I have told them to cancel my initial request as it was not used and they have cancelled it and restored my £20 credit - I think the best thing for me to do will be to do as you have done and start from scratch myself - that way I will not lose the initial £15 they seem intent on deducting when they do it manually.
Your initial £15 has not been doubled.  When you buy the £15 sim the £15 remains as credit on your account - at least it is supposed to - except when they do it manually - they seem to want to deduct it which doesn't make sense.  Computer knows best I guess...lol