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Cazoo subscription cars : unfair changes to contract
Cazoo closed down their car subscription service to new customers a number of months' ago but now it looks like they are going after existing customers to cut costs.
Had an email yesterday to say that they will remove the cancellation penalty fee from the start of January 2023 BUT could also give 3 months' notice to terminate the subscription EARLY.
This could be terribly unfair to subscribers like myself who have "locked in" longer deals as inflationary pressures mean the same deals are no longer available. Also, it means that any excess mileage does not have chance to even-out over the period of the contact.
Surely they can't just change the contact length mid-term? It seems like contacts are pointless if the issuer can just change them at will. Imagine if your mortgage deal was ended early by the provider.
Anybody else in this predicament?
Had an email yesterday to say that they will remove the cancellation penalty fee from the start of January 2023 BUT could also give 3 months' notice to terminate the subscription EARLY.
This could be terribly unfair to subscribers like myself who have "locked in" longer deals as inflationary pressures mean the same deals are no longer available. Also, it means that any excess mileage does not have chance to even-out over the period of the contact.
Surely they can't just change the contact length mid-term? It seems like contacts are pointless if the issuer can just change them at will. Imagine if your mortgage deal was ended early by the provider.
Anybody else in this predicament?
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So if you are not happy then you can walk away without penalty.
Terms don't even cover their cancellation, as far as I can see :www (dot) cazoo (dot) co (dot) uk/cazoo-terms-of-subscription/
Because you could argue with the current state of lead times, you've got no chance of setting something else up within 3 months.
Why? It's nothing to do with parking.
If it breaks, well it wasn't working right anyway.