Cazoo subscription cars : unfair changes to contract

Car_54

Wonka_2 said:

karlton273 said:

cp33c said:

I'm just joining this thread as I've been sent a three month notice by Cazoo this morning. Unfortunately, I've got excess mileage on the car. Has anyone had experience with handing back their car with excess mileage? 

Thanks

My vehicle went back on 14th
March with just over 2000 miles excess mileage  the 4 weeks time limit to charge me for it was up on monday just gone so luckily ive escaped queit a hefty bill,  bare this in mind they have 4 weeks to charge you for for damage and excess mileage ,after that they can not bill you. Bvrla rules 

Be careful with this - it's a BVRLA Code of Conduct and has no absolute legal standing (but you do have an appeal/escalation process via BVRLA)

But if Cazoo are pulling out of the leasing business, they have no need to remain in BVRLA or obey their rules …

karlton273

They do as thats the conditions underwhich i agreed to the lease and to which they agreed when granting the lease and written into the subscription agreement  not obeying to bvrla rules /no longer using bvrla rules would only apply to new leases , which they are no longer doing and also would need to be taken out of the legal consumer credit regulated lease agreement

Wonka_2

karlton273 said:

They do as thats the conditions underwhich i agreed to the lease and to which they agreed when granting the lease and written into the subscription agreement  not obeying to bvrla rules /no longer using bvrla rules would only apply to new leases , which they are no longer doing and also would need to be taken out of the legal consumer credit regulated lease agreement

So for clarity, and the benefit of others, your lease specifically states that they will invoice you for any additional charges within 4 weeks of the return of the vehicle ? Or that they're a member of BVRLA and will follow it's code of conduct ? 

They're very different things ? 

karlton273

They reference bvrla in their terms and conditions yes and to do that they have to obey by their rules which state the customer must be advised within 4 weeks from return of vehicle  , that was the agreement i signed  they can not just decide to retrospectivly not  obey the rules underwhich i signed the lease agreement 

karlton273

It would not stand in court 'oh well we dont lease any longer so dont have to obide by the rules and membership of bvrla under which we leased mr ****** his vehicle ,  which we were still a member of and agreement still in force when his vehicle was returned 

karlton273

Upon checking the bvrla member register cazoo is still a live member and would have to obide by their rules for any existing or previous subscriptions that were taken out whilst a member of bvrla and for any agreements that reference BVRLA fair wear and tear standards in the terms and conditions they can not retrospectively withdraw that part of the t&cs without signing a new agreement or for agreements that have completed- i.e vehicle returned

Wonka_2

karlton273 said:

Upon checking the bvrla member register cazoo is still a live member and would have to obide by their rules for any existing or previous subscriptions that were taken out whilst a member of bvrla and for any agreements that reference BVRLA fair wear and tear standards in the terms and conditions they can not retrospectively withdraw that part of the t&cs without signing a new agreement or for agreements that have completed- i.e vehicle returned

So as per my previous post the 'rules' have no legal standing - they give you access to  a complaints procedure and mediation but are no guarantee that a valid charge cannot be raised after the 4 weeks.

I wouldn't be spending the money just yet 

karlton273

Ok we'll just agree to
Disagree oh and by the way i have plenty of funds in savings 

gener8or

When you guys returned your Subscription cars to Cazoo did they check them over while you waited?
How did the returns process work?

karlton273

They dont properly check them over its more just a quick scan n photos of any damage n mileage then a signature on the ipad, your cars then moved to a hub for the more stringent/thorough checks to be done in a more suitable well lit refurb centre.