Non - delivery by royal mail

MouldyOldDough

Here is all that I can find

Delivery

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

If no fixed date or timeline has been agreed upon, our deliveries are performed within a maximum period of 30 days.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, M&S reserves the right to deduct the cost for returning products to the M&S returns centre from the customer's refund for the order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.

jon81uk

I’m not sure if M&S actually promise anything with their standard delivery. 

elsien

MouldyOldDough said:

user1977 said:

Where did you buy it from? Have you asked the supplier for a refund?

on line

and Yes I have

So what did they say?
Not a lot of point asking about your rights without telling us what response the retailer has given so far. 

diinozzo

During the period of well advertised strike days YOU chose to use a Company that used Royal Mail. Why?

born_again

MouldyOldDough said:

Here is all that I can find

Delivery

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

If no fixed date or timeline has been agreed upon, our deliveries are performed within a maximum period of 30 days.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, M&S reserves the right to deduct the cost for returning products to the M&S returns centre from the customer's refund for the order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.

Like most retailers your issue is well covered.

the_lunatic_is_in_my_head

Adding a gift card to their basket shows me £3.50 standard delivery (free for over £50) and £4.99 for Next / Nominated day delivery.

If you paid for standard then I don't think they need to refund any of the delivery fee, if you paid for Next / Nominated day delivery then they should refund the fee as the choice of carrier if theirs and they shouldn't offer the service at a fee if they can't meet it. 

As you've said £3.50 I'm assuming the order was less than £50 and it was standard delivery?  

soolin

born_again said:

MouldyOldDough said:

Here is all that I can find

Delivery

Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.

If no fixed date or timeline has been agreed upon, our deliveries are performed within a maximum period of 30 days.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, M&S reserves the right to deduct the cost for returning products to the M&S returns centre from the customer's refund for the order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.

Like most retailers your issue is well covered.

I agree, that seems pretty clear.

We still have items waiting to arrive, and have things we are ordering for hobbies- most sites have been carrying warnings about no service being guaranteed now for weeks. 

We ordered a part for a hobby project this morning and the site, which we use frequently has a statement up that RM is now no longer guaranteed until after Christmas regardless of what service a customer uses, and DPD is warning that they are struggling and may well not deliver until 27th December onwards- depending on area. Luckily we are ordering well in advance of needing the items so New Year will be fine. 

Remember as well that RM are even warning that any of their 2nd class services, which includes RM48 has a last posting date of tomorrow, the 12th.  

MouldyOldDough

elsien said:

MouldyOldDough said:

user1977 said:

Where did you buy it from? Have you asked the supplier for a refund?

on line

and Yes I have

So what did they say?
Not a lot of point asking about your rights without telling us what response the retailer has given so far. 

Do you honestly expect an email to be responded to on a Sunday ?

Live Chat is similarly not very helpful - only a chatbot

MouldyOldDough

diinozzo said:

During the period of well advertised strike days YOU chose to use a Company that used Royal Mail. Why?

Because they wanted n M&S voucher for Xmas 

I was unaware that they would be unable ro deliver for a minimum of 9 days and in any case - it's not up to me to choose the delivery company is it? 

It has been sitting in my local sorting office for 4 days with no delivery attempt

Aylesbury_Duck

MouldyOldDough said:

diinozzo said:

During the period of well advertised strike days YOU chose to use a Company that used Royal Mail. Why?

Because they wanted n M&S voucher for Xmas 

I was unaware that they would be unable ro deliver for a minimum of 9 days and in any case - it's not up to me to choose the delivery company is it? 

It has been sitting in my local sorting office for 4 days with no delivery attempt

In future, just send money electronically instead. Vouchers come with enough potential problems as it is, but if someone's told you precisely where they want to spend that money, the one thing vouchers offer over cash - the element of 'surprise' - has gone already.