Just had a service and MOT...now engine seized!

SergeantBaker

cymruchris said:

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

cymruchris

SergeantBaker said:

cymruchris said:

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

SergeantBaker

cymruchris said:

SergeantBaker said:

cymruchris said:

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

I'm not being funny but any garage can stamp a book, you can buy them on eBay. 

You're talking about a goodwill repair from a major manufacturer without a main dealer service history. There's not a lot been said about the regular garage owned by dads friend. 

diystarter7

cymruchris said:

SergeantBaker said:

cymruchris said:

Deleted_User said:

rachellelouise said:

Deleted_User said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

ymruchris

I must say, you do have a way with words. Excellent posts and every single word you have posted is good stuff and helpful reading to the OP. Your posts are well-balanced.

Thank you for helping the OP and making this an enjoyable read and i turn help the OP


Thanks

cymruchris

SergeantBaker said:

cymruchris said:

SergeantBaker said:

cymruchris said:

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

I'm not being funny but any garage can stamp a book, you can buy them on eBay. 

You're talking about a goodwill repair from a major manufacturer without a main dealer service history. There's not a lot been said about the regular garage owned by dads friend. 

That's true - and that's why I mentioned it can be good to get these services done at these big sheds, as they carry more records than Brian down at the 'Arches' - if Peugeot do engage, they can ask for records, which if the paperwork the OP has isn't sufficient - the big shed can print off records to provide further evidence, which Brian (whoever he happens to be, being a random character I've made up) may not be able to do, and if push comes to shove, there's no doubt that the big shed invoice trail will have more sway than someone that bought parts over the counter at their local motor factors and got their mate to fit them.

But let's see what Peugeot come back with, and whether they can provide any written evidence that the schedule is 60k. The internet thinks it's well over 100k, the garage the OP had it serviced at has it listed as being well over 100k - and nowhere I can see says 60k - so it'll be interesting to see what they come back with. 

SergeantBaker

cymruchris said:

SergeantBaker said:

cymruchris said:

SergeantBaker said:

cymruchris said:

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

I'm not being funny but any garage can stamp a book, you can buy them on eBay. 

You're talking about a goodwill repair from a major manufacturer without a main dealer service history. There's not a lot been said about the regular garage owned by dads friend. 

That's true - and that's why I mentioned it can be good to get these services done at these big sheds, as they carry more records than Brian down at the 'Arches' - if Peugeot do engage, they can ask for records, which if the paperwork the OP has isn't sufficient - the big shed can print off records to provide further evidence, which Brian (whoever he happens to be, being a random character I've made up) may not be able to do, and if push comes to shove, there's no doubt that the big shed invoice trail will have more sway than someone that bought parts over the counter at their local motor factors and got their mate to fit them.

But let's see what Peugeot come back with, and whether they can provide any written evidence that the schedule is 60k. The internet thinks it's well over 100k, the garage the OP had it serviced at has it listed as being well over 100k - and nowhere I can see says 60k - so it'll be interesting to see what they come back with. 

Some sites suggest that while others say 60k or 4 years. 

Vauxhall did this years ago, sold cars with 10 year intervals then changed it to 5 years after you'd bought one. 

cymruchris

diystarter7 said:

cymruchris said:

SergeantBaker said:

cymruchris said:

Deleted_User said:

rachellelouise said:

Deleted_User said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

ymruchris

I must say, you do have a way with words. Excellent posts and every single word you have posted is good stuff and helpful reading to the OP. Your posts are well-balanced.

Thank you for helping the OP and making this an enjoyable read and i turn help the OP


Thanks

To be fair there are some very knowledgeable people responding on the thread besides me - I've worked in a retail garage environment for several years, and as a garage manager for a period, I know my wheel bearings from my track rod ends, but I've never been a mechanic. There have been some good points and challenges made through the discussion, and I'm hoping the OP will be able to make progress in lodging some kind of action with Peugeot directly. I know nothing is guaranteed - but if we can pull together as much info as possible - the OP has at least some chance of making some progress, and who knows maybe a contribution to repair (or even more!) 

I think if there's:

- A full service history showing that until now everything has been replaced when required
- The car is MOT'd
- The schedule for the timing belt is 112k miles/10 years (or thereabouts)
- A report from the current workshop stating what's likely to be wrong following inspection

I do think the OP would have the potential to make a successful claim for recompense. 

cymruchris

SergeantBaker said:

cymruchris said:

SergeantBaker said:

cymruchris said:

SergeantBaker said:

cymruchris said:

Deleted_User said:

rachellelouise said:

Deleted_User said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

I'm not being funny but any garage can stamp a book, you can buy them on eBay. 

You're talking about a goodwill repair from a major manufacturer without a main dealer service history. There's not a lot been said about the regular garage owned by dads friend. 

That's true - and that's why I mentioned it can be good to get these services done at these big sheds, as they carry more records than Brian down at the 'Arches' - if Peugeot do engage, they can ask for records, which if the paperwork the OP has isn't sufficient - the big shed can print off records to provide further evidence, which Brian (whoever he happens to be, being a random character I've made up) may not be able to do, and if push comes to shove, there's no doubt that the big shed invoice trail will have more sway than someone that bought parts over the counter at their local motor factors and got their mate to fit them.

But let's see what Peugeot come back with, and whether they can provide any written evidence that the schedule is 60k. The internet thinks it's well over 100k, the garage the OP had it serviced at has it listed as being well over 100k - and nowhere I can see says 60k - so it'll be interesting to see what they come back with. 

Some sites suggest that while others say 60k or 4 years. 

Vauxhall did this years ago, sold cars with 10 year intervals then changed it to 5 years after you'd bought one. 

That's quite possible - and if that's the case the question would be, how did they communicate the change, and when did the change happen? And the challenge might be that it can't have been that well communicated if the big shed service schedules still say 112k/10 years, as they tend to follow manufacturers schedules as per their printed invoice above. I can't say I found a 60k reference on my cursory check though - I'll have another look. 

(And of course it's what the ACTUAL service schedule is as per Peugeot that counts and not just recommendations and feelings - I know lots of people say you should change it every X years or Y miles - but that's based on their years of experience rather than what the dealer says in black and white - there are plenty of websites that say change it sooner - but they are just recommendations in many cases that I can see)

SergeantBaker

cymruchris said:

diystarter7 said:

cymruchris said:

SergeantBaker said:

cymruchris said:

Deleted_User said:

rachellelouise said:

Deleted_User said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

ymruchris

I must say, you do have a way with words. Excellent posts and every single word you have posted is good stuff and helpful reading to the OP. Your posts are well-balanced.

Thank you for helping the OP and making this an enjoyable read and i turn help the OP


Thanks

To be fair there are some very knowledgeable people responding on the thread besides me - I've worked in a retail garage environment for several years, and as a garage manager for a period, I know my wheel bearings from my track rod ends, but I've never been a mechanic. There have been some good points and challenges made through the discussion, and I'm hoping the OP will be able to make progress in lodging some kind of action with Peugeot directly. I know nothing is guaranteed - but if we can pull together as much info as possible - the OP has at least some chance of making some progress, and who knows maybe a contribution to repair (or even more!) 

I think if there's:

- A full service history showing that until now everything has been replaced when required
- The car is MOT'd
- The schedule for the timing belt is 112k miles/10 years (or thereabouts)
- A report from the current workshop stating what's likely to be wrong following inspection

I do think the OP would have the potential to make a successful claim for recompense. 

The MOT history doesn't support that. 

diystarter7

cymruchris said:

diystarter7 said:

cymruchris said:

SergeantBaker said:

cymruchris said:

Deleted_User said:

rachellelouise said:

Deleted_User said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?

Has the OP got this? We've only seen one service.

Yes - they said earlier it had been serviced regularly/annually and all the stamps in the book present. 

ymruchris

I must say, you do have a way with words. Excellent posts and every single word you have posted is good stuff and helpful reading to the OP. Your posts are well-balanced.

Thank you for helping the OP and making this an enjoyable read and i turn help the OP


Thanks

To be fair there are some very knowledgeable people responding on the thread besides me - I've worked in a retail garage environment for several years, and as a garage manager for a period, I know my wheel bearings from my track rod ends, but I've never been a mechanic. There have been some good points and challenges made through the discussion, and I'm hoping the OP will be able to make progress in lodging some kind of action with Peugeot directly. I know nothing is guaranteed - but if we can pull together as much info as possible - the OP has at least some chance of making some progress, and who knows maybe a contribution to repair (or even more!) 

I think if there's:

- A full service history showing that until now everything has been replaced when required
- The car is MOT'd
- The schedule for the timing belt is 112k miles/10 years (or thereabouts)
- A report from the current workshop stating what's likely to be wrong following inspection

I do think the OP would have the potential to make a successful claim for recompense. 

There you go again, "to be fair."  - You have the edge and that is my point really, people that are very very good rarely recognise the fact and when it is pointed out to them, they are magnanimous just like you.

Sorry OP for going OT, Ill stop.

Good luck OP and I hope it ws a loose house where they had not tightened it and at speed on the mortorway, it started to leak/come off.