Just had a service and MOT...now engine seized!

SergeantBaker

Item 3. Carry out full KAM service.

Anyone know what KAM stands for?

eskbanker

SergeantBaker said:

Item 3. Carry out full KAM service.

Anyone know what KAM stands for?

Presumably it's a service from these guys?

https://kamservicing.com/

cymruchris

SergeantBaker said:

Item 3. Carry out full KAM service.

Anyone know what KAM stands for?

Usually these acronyms tend to be made up by the company that does the servicing - my guess (The OP can confirm) that it was carried out by KAM servicing who have multiple outlets around Derby.

rachellelouise

Wow some of you are like detectives! Yes KAM Servicing is a garage in Derbyshire.

rachellelouise

cymruchris said:

Quite a comprehensive service - nothing done anywhere near the coolant system other than a fluids check and top-up - so the likelihood of anything they've done causing your issue is very, very low. 

You can't tell the condition of a timing belt from just looking at it - so they wouldn't have done that. Timing belts are usually changed to a schedule rather than when they look worn out. I can see they list the schedule as 10 years/112k miles - slightly in front of my conversion - but that's not a bad thing, as it makes you further away from it in terms of your mileage.

Whether your extended warranty is expired or not - I would certainly consider getting in touch with Peugeot central customer services to explain that your car has been serviced regularly, using quality parts, at a good quality workshop, and wasn't due to have it's belt changed until at least the next service, and has snapped causing major damage to the engine. I'd be letting them know that it's currently in a workshop, and that initial reports are indicating that the belt has failed prematurely, and that although the car is outside of it's purchased warranty, you're incredibly disappointed that an item as important as a timing belt has snapped well short of its service schedule mileage and age, and what do they propose to do in terms of putting it right. You could also mention that you've since found out that the vehicle type/engine type is subject to recall in some countries for this particular issue, and wonder why the recall hasn't taken place in the UK.

(I'm sure others will also have suggestions)

You may or may not get anywhere - but you might have to push hard - and you could get a contribution to a repair at worst. (At best - they might (I doubt it) say we'll get it transferred to our workshop and get it put right (that would be incredible if they did).

What does your garage friend say in relation to the current mileage/timing belt replacement schedule/mileage/time difference?

Thankyou
I rang customer services and they have given me a reference number and someone will contact me back within 48 hours. They said on the phone it needed to be changed earlier (i think she said 60K miles) and I said that if thats the case, why does my handbook say 108K/10years, she was unsure so I will await to hear back from Peugeot! 

Thankyou re the info explaining they cannot foresee the problem when they MOT/service it - Its safe to say then the garage hasn’t done anything wrong nor missed anything.

I haven’t asked my dads friend specifically about the timing belt age. Tomorrow my husbands going to go down and have a chat face to face with him when he has finished his night shifts. 

[Deleted User]

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

rachellelouise

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

[Deleted User]

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

rachellelouise

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

Thats quite a significant overcharge…!
We won’t use them again for this reason alone! Thank you

cymruchris

[Deleted User] said:

rachellelouise said:

[Deleted User] said:

If all of this was knackered and the driver didn't notice I don't expect they would notice a loss of coolant or other symptoms that lead to the catastrophic failure.



All of the above would have presented obvious symptoms when driving the car if they were beyond passing an MOT - knocking/grinding/wallowing/poor handling etc.

There was no noise or grinding or poor handling - whilst we have no car knowlege, my husband drives ambulances for a living and would notice if there was a problem driving with the car

If link bars are shot, MOT will pick up play in them which manifests as a knocking sound when driving over bumps.

Top mounts, should probably be replaced as routine when doing the springs/shocks so accept maybe no grinding but why spend £120 on them as "good practice" and not do the shocks as a pair which is also good practice and more important for handling and braking?

Springs, ok could be corroded but fully functional and the shock absorber leaking but still working, yes can give the benefit of the doubt.

1 shock absorber but not 2? I would not accept that, should always be changed as a pair.

Parts, you were massively overcharged and should have queried them:

Top mount £44 not £72
Shock £76 not £108
Front pads £40 not £58
Front discs £33 not £62 each
Links £13 not £41
Rear disk £38 not £60

That's £300 overcharged at retail prices, garages can source all these parts cheaper than I can.

That's you buying over the counter though - and although the garage would get a discount on the parts when buying - they would also apply a margin to them as part of their business model. It's the same with all centres of this ilk. You don't only pay for labour, you pay a profit margin on parts too. This is one of the reasons most big shed garages won't fit customers parts as they don't make a profit on them. Most people tend to think they're only paying the labour - and that the workshop is providing the parts at the prices they paid for them, which is sadly not the case.

The advantage of going to the big shed though is that it's easier to prove you've been servicing it regularly with half decent parts. As the OP may now get into negotiation with Peugeot over what can be done (if anything) - a good service record from a decent non-dealer outlet can be beneficial. Yes I know old Brian down at the 'Arches' does a decent job for less, but using one of these big sheds might sway the balance when it comes to getting any redress on this. 

I'd be interested to know where the Peugeot customer service rep got a schedule of 60k for the timing belt though - considering it's widely available across the internet at 100k+ miles and 10 years - no mention of 60k that I can see.

To the OP - if it was 60k miles (And I don't think it is) - did you have the car at that point in its history?