Asda Tyres - very poor service

Herzlos

GDB2222 said:

force_ten1 said:

this whole thread seems a little bit bizarre to me j

the car has MOT and fails due to a defective tyre we can only assume it was a major rather than a dangerous fail as the car was taken away from the garage that did the MOT 

so rather than get a new tyre the OP goes and gets the car serviced a garage where they may or may not have rotated the tyres 

and eventually when the tyre is replaced the fitter replaced the wrong tyre 
 all very strange 

Gosh! Is that what happened? And there was I thinking that I took the car into a garage that did an Mot and service. It’s strange how my memory plays tricks on me.  

It'd help if you gave us the full story instead of dripping out details.

So garage A did an MOT and then a service, you took it to garage B to replace a tyre, didn't confirm which one and they changed the wrong one, took it back to A who immediately failed it again and then you took it to garage C to put another tyre on to get it to pass an MOT at garage A?

Garage A didn't do the service first? Because in my experience they usually do the service first to catch/fix minor things that'd cause MOT issues, and would potentially have told you it'd fail the MOT on the tyre before doing the test to give you the chance to fix it.

GenieBoy

Used RAC tyres once who are run by the same company who runs ASDA tyres. Turned up at the fitting centre and the owner of the fitting centre had never heard of them and had no idea why he was listed as a fitting partner on the RAC/ASDA tyres websites. All a weird experience so I've never used them again.

GDB2222

As an update on this, I issued proceedings, and Asda immediately paid up. 

Bradden

GDB2222 said:

As an update on this, I issued proceedings, and Asda immediately paid up. 

Thanks for the upate... can you clarify what you mean by "issued proceedings" please?

GDB2222

Bradden said:

GDB2222 said:

As an update on this, I issued proceedings, and Asda immediately paid up. 

Thanks for the upate... can you clarify what you mean by "issued proceedings" please?

I issued a court claim, using MCOL.

 It’s pretty straightforward, and certainly much quicker than endless discussion with customer disservice. 

Put the complaint in writing and issue an LBA. Wait two weeks and, if they ignore the LBA, then copy the LBA into the claim form and press the submit claim button.  It takes a few minutes. 

The court fee is £35, which is added to the claim. I also added £50 fixed commencement costs, which is compensation  to me for time spent  filling out the paperwork. 

Ectophile

Herzlos said:

Garage A didn't do the service first? Because in my experience they usually do the service first to catch/fix minor things that'd cause MOT issues, and would potentially have told you it'd fail the MOT on the tyre before doing the test to give you the chance to fix it.

All the garages I have dealt with recently do it the other way round.  MOT first.  If it fails, they know what they need to fix while doing the service.

ontheroad1970

Ectophile said:

Herzlos said:

Garage A didn't do the service first? Because in my experience they usually do the service first to catch/fix minor things that'd cause MOT issues, and would potentially have told you it'd fail the MOT on the tyre before doing the test to give you the chance to fix it.

All the garages I have dealt with recently do it the other way round.  MOT first.  If it fails, they know what they need to fix while doing the service.

The issue with doing it this way is that any failures show up in the MOT history

Herzlos

And it means they need to retest it.

Flight3287462

Herzlos said:

And it means they need to retest it.

They shouldn't need to do a retest:-

A partial retest is where only the items that you vehicle failed on during the full MOT test are examined. 

Flight3287462

Ectophile said:

Herzlos said:

Garage A didn't do the service first? Because in my experience they usually do the service first to catch/fix minor things that'd cause MOT issues, and would potentially have told you it'd fail the MOT on the tyre before doing the test to give you the chance to fix it.

All the garages I have dealt with recently do it the other way round.  MOT first.  If it fails, they know what they need to fix while doing the service.

On older cars I would want the MOT done first then you can decide whether to bother with repairs or just scrap it.

Of course on newer cars you know you will get it sorted out so will make no difference apart from having fails which don't look good when you want to sell on.