Asda Tyres - very poor service

GDB2222

I recently bought a tyre from Asda Tyres, and unfortunately the job went very, very badly. Their Customer Service have refused to help, so it looks like I may be suing them. 

They have lots of positive reviews on TrustPilot, but many of the more recent ones are poor. 

Just a heads up.

Ebe_Scrooge

GDB2222 said:

the job went very, very badly. Their Customer Service have refused to help, so it looks like I may be suing them.

Care to elaborate?  On what grounds are you hoping to sue them?  More detail would allow us to give some more useful and constructive advice.

Flight3287462

I bought from them twice in March for the first time and no problems.  There chosen fitter was also very good.  

k3lvc

GDB2222 said:

I recently bought a tyre from Asda Tyres, and unfortunately the job went very, very badly. Their Customer Service have refused to help, so it looks like I may be suing them. 

They have lots of positive reviews on TrustPilot, but many of the more recent ones are poor. 

Just a heads up.

So in the space of a week you've gone from ordering a tyre to wanting to sue them (with some stuff about toque of wheel nuts in between)

What's the full story (and were Asda actually the fitters or just an agent for a 3rd party) ?

tacpot12

I used Asda Tyres a couple of months ago and it went very well. 

diystarter7

tacpot12 said:

I used Asda Tyres a couple of months ago and it went very well. 

I used them  a few years ago, 10/10

OP, what was the exact problem and then I may be able to help you, if you wish.

Thanks

Grey_Critic

ASDA act as agents

GDB2222

Okay, I'll tell the story. The fitter replaced the wrong tyre. (There's also the torque issue, but that's separate.)

I said "MOT tester failed the offside rear tyre."

Tyre centre manager said "No, it's the offside front needs repairing. But don't worry. I'll check all the tyres carefully, inside and out. Trust me. I'm an expert." 

Then he replaced the offside front, which was fine, whilst leaving me to drive on a dangerous offside rear tyre.  It was then failed by the MOT inspector a second time, and, in order to get through the MOT, I bought a new tyre elsewhere, of a different brand.

Asda's response to my complaint was: "as stated in the terms and conditions we cannot be held accountable or accept liability for and damages or workmanship carried out by the fitter."

You will see that Asda have not raised any argument other than their T&Cs, here: https://www.asdatyres.co.uk/terms   So, I assume that they don't argue that it was anything other than a total fiasco.

But, the point is that S62 of CRA2015 makes an unfair term unenforceable. So, is it fair for Asda to disclaim any responsibility for the fitter that they paid as part of the package? That particular term was not flagged up in a way that I noticed, incidentally, and I had no idea they were not taking responsibility for thee whole job. 

I'd love to hear whether others here really believe that Asda are in the right? 

If you have a look at the most recent TrustPilot reviews, many are 1-star complaints. Maybe, they have gone downhill?
 

mluton

Did you drive from MOT to Tyre place ?

Ebe_Scrooge

GDB2222 said:

Okay, I'll tell the story

Thank you - though it would have been helpful to have had all the facts available from the outset.

GDB2222 said:

I said "MOT tester failed the offside rear tyre."

Tyre centre manager said "No, it's the offside front needs repairing. But don't worry. I'll check all the tyres carefully, inside and out. Trust me. I'm an expert." 

Then he replaced the offside front, which was fine, whilst leaving me to drive on a dangerous offside rear tyre.  It was then failed by the MOT inspector a second time, and, in order to get through the MOT, I bought a new tyre elsewhere, of a different brand.

Why didn't you check for yourself which tyre was the dangerous one?  Could have saved a lot of aggro.

I agree, if what you've said is true then it does sound like the fitter was less than diligent in assessing which tyre needed replacing.  But equally, why did you not check the tyres yourself before even taking it for an MOT in the first place?  A tyre that is worn enough to constitute an MOT failure would be obvious even to a "non-expert" ordinary motorist.

lincroft1710

If the damage is on the inner wall of a rear tyre, it isn't that easy to check without jacking up the car and crawling underneath. Not many people have a jack which would be safe for that purpose