Asda Tyres - very poor service

GDB2222

k3lvc said:

GDB2222 said:

I initially asked Asda what they would do about it, and their response was effectively Pressdram v Arkell. I had no contract with the fitters.

Anyway, a LBA has been sent, and  I will give them a chance to reply. 

But an LBA for what ? What are you expecting them to do ?

I’ve asked for the money back. It’s cost me more to rectify their mistake than I paid them.

ontheroad1970

diystarter7 said:

tacpot12 said:

I used Asda Tyres a couple of months ago and it went very well. 

I used them  a few years ago, 10/10

OP, what was the exact problem and then I may be able to help you, if you wish.

Thanks

Are you a tyre fitter?  Do you work for Asda?  

GDB2222

Ebe_Scrooge said:

I'm risking being put on the naughty step by the mods here for making offensive remarks.  But do the previous few comments indicate that these people never check their tyres, and rely simply on an annual MOT check to highlight any dangerous faults that may be present on their cars?

Not just tyres, obviously - but how would you feel if you were driving around with a dangerously defective tyre, had a blowout on the motorway and ended up killing or seriously injuring yourself, your passengers or some innocent passing motorist?

Yes, we're all told we should check our tyres weekly.  Arguably that's a bit overkill - but a quick 5 minutes once a month is not unreasonable.

You really do need to be making some effort to ensure your car is roadworthy.  Nothing too onerous, but simple basic checks that any driver should be capable of making.  Relying on an annual MOT is really not sufficient.

<Rant over, no offence intended, hope none was caused>

I just wanted to say that I agree with you. I check the tyres  about once a week, but only the parts I can see whilst standing up. 

How do people check out the inner surfaces regularly?

Goudy

I find something a bit odd about this situation.

You booked for a tyre to be replaced, the OSR. Yet the fitter told you he was going to replace the OSF and then did just that.

Why didn't you ask him to stop there and then and just replace the one you requested?

The fitter told you he was going to replace the wrong tyre and you let them. Is that the complaint?

If I went for a replacement rear tyre and the fitter told me before they did any work they were going to replace one on the front, I would at least tell them no, don't do that.

If they didn't agree I would just drive off.
Ok, you might have pre paid an agent for the tyre fitting but there are ways to claim that back if the agent refused to return the payment.

venomx

I have heard good reviews on Asda tyres but maybe you didn't get a good experience.

I would have shown the tyre fitter the MOT report via the GOV website or shown them the paper report. That way they can't dispute which tyre needed doing

Flight3287462

Sounds like at least two tyres were goosed.

I can't see the fitter just changing a random tyre.

Mutton_Geoff

Ebe_Scrooge said:

I'm risking being put on the naughty step by the mods here for making offensive remarks.  But do the previous few comments indicate that these people never check their tyres, and rely simply on an annual MOT check to highlight any dangerous faults that may be present on their cars?

Not just tyres, obviously - but how would you feel if you were driving around with a dangerously defective tyre, had a blowout on the motorway and ended up killing or seriously injuring yourself, your passengers or some innocent passing motorist?

Yes, we're all told we should check our tyres weekly.  Arguably that's a bit overkill - but a quick 5 minutes once a month is not unreasonable.

You really do need to be making some effort to ensure your car is roadworthy.  Nothing too onerous, but simple basic checks that any driver should be capable of making.  Relying on an annual MOT is really not sufficient.

<Rant over, no offence intended, hope none was caused>

Top tip. I'm astounded how many people just wait for a light to come on or the MOT to flag up issues. With car ownership comes responsibility and remembering that your car is only attached to the road by four areas of rubber each about the size of the palm of your hand. Imagine sliding a one tonne (or more) piece of metal around corners with just the palms of your hands.

Herzlos

What do you say at the time when the fitter told you they'd replaced the wrong tyre?

Presumably the correct thing to do at that stage was to confirm with the MOT certificate and/or garage what one needed to be replaced and sort it there.

Given you accepted the work and took the car away I'm not sure how much of a claim you'd have. You can try though. I'd submit LBA's to both Asda and the tyre fitter for a refund of the cost of the tyre you had to get fitted but I wouldn't waste much time or money trying to pursue it.

Nearlyold

Herzlos said:

What do you say at the time when the fitter told you they'd replaced the wrong tyre?

Presumably the correct thing to do at that stage was to confirm with the MOT certificate and/or garage what one needed to be replaced and sort it there.

Given you accepted the work and took the car away I'm not sure how much of a claim you'd have. You can try though. I'd submit LBA's to both Asda and the tyre fitter for a refund of the cost of the tyre you had to get fitted but I wouldn't waste much time or money trying to pursue it.

According to the OP the fitter had not replaced any tyres at the point when the issue as to which tyre needed replacing first came up.

The OP said this: - "I said "MOT tester failed the offside rear tyre."

Tyre centre manager said "No, it's the offside front needs repairing. But don't worry. I'll check all the tyres carefully, inside and out. Trust me. I'm an expert." 

Then he replaced the offside front, which was fine, whilst leaving me to drive on a dangerous offside rear tyre.  It was then failed by the MOT inspector a second time, and, in order to get through the MOT, I bought a new tyre elsewhere, of a different brand." 

GDB2222

The "don't waste time" argument applies to Asda, as well, surely? Faced with proceedings, they either settle, or they have to think quite hard about their defence. That's an awful lot more effort than they have put in so far.