Asda Tyres - very poor service

GDB2222

Exactly so, Lincroft. There's very little ground clearance for an old geezer like me to get under the car. Besides, I should be able to rely on the fitters.

lincroft1710

It's also not always easy to remove the wheel to check the tyre as the wheel nuts are too tight for the pathetic little wheel brace supplied with the average car

Ebe_Scrooge

I'm risking being put on the naughty step by the mods here for making offensive remarks.  But do the previous few comments indicate that these people never check their tyres, and rely simply on an annual MOT check to highlight any dangerous faults that may be present on their cars?

Not just tyres, obviously - but how would you feel if you were driving around with a dangerously defective tyre, had a blowout on the motorway and ended up killing or seriously injuring yourself, your passengers or some innocent passing motorist?

Yes, we're all told we should check our tyres weekly.  Arguably that's a bit overkill - but a quick 5 minutes once a month is not unreasonable.

You really do need to be making some effort to ensure your car is roadworthy.  Nothing too onerous, but simple basic checks that any driver should be capable of making.  Relying on an annual MOT is really not sufficient.

<Rant over, no offence intended, hope none was caused>

DanDare999

GDB2222 said:

Okay, I'll tell the story. The fitter replaced the wrong tyre. (There's also the torque issue, but that's separate.)

I said "MOT tester failed the offside rear tyre."

Tyre centre manager said "No, it's the offside front needs repairing. But don't worry. I'll check all the tyres carefully, inside and out. Trust me. I'm an expert." 

Then he replaced the offside front, which was fine, whilst leaving me to drive on a dangerous offside rear tyre.  It was then failed by the MOT inspector a second time, and, in order to get through the MOT, I bought a new tyre elsewhere, of a different brand.

Asda's response to my complaint was: "as stated in the terms and conditions we cannot be held accountable or accept liability for and damages or workmanship carried out by the fitter."

You will see that Asda have not raised any argument other than their T&Cs, here: https://www.asdatyres.co.uk/terms   So, I assume that they don't argue that it was anything other than a total fiasco.

But, the point is that S62 of CRA2015 makes an unfair term unenforceable. So, is it fair for Asda to disclaim any responsibility for the fitter that they paid as part of the package? That particular term was not flagged up in a way that I noticed, incidentally, and I had no idea they were not taking responsibility for thee whole job. 

I'd love to hear whether others here really believe that Asda are in the right? 

If you have a look at the most recent TrustPilot reviews, many are 1-star complaints. Maybe, they have gone downhill?
 

No more dangerous than when you knowingly drove it to them. 

Nobbie1967

I don’t understand why you allowed the tyre fitter to over rule the MOT inspector. You had an expert opinion from someone who is carefully audited and accountable for their work and yet you let the fitter make the decision. Did they say what was wrong with the one they did change? Maybe it was close to end of life anyway?

Nearlyold

GDB2222 said:

Okay, I'll tell the story. The fitter replaced the wrong tyre. (There's also the torque issue, but that's separate.)

I said "MOT tester failed the offside rear tyre."

Tyre centre manager said "No, it's the offside front needs repairing. But don't worry. I'll check all the tyres carefully, inside and out. Trust me. I'm an expert." 

Then he replaced the offside front, which was fine, whilst leaving me to drive on a dangerous offside rear tyre.  It was then failed by the MOT inspector a second time, and, in order to get through the MOT, I bought a new tyre elsewhere, of a different brand.

Asda's response to my complaint was: "as stated in the terms and conditions we cannot be held accountable or accept liability for and damages or workmanship carried out by the fitter."

You will see that Asda have not raised any argument other than their T&Cs, here: https://www.asdatyres.co.uk/terms   So, I assume that they don't argue that it was anything other than a total fiasco.

But, the point is that S62 of CRA2015 makes an unfair term unenforceable. So, is it fair for Asda to disclaim any responsibility for the fitter that they paid as part of the package? That particular term was not flagged up in a way that I noticed, incidentally, and I had no idea they were not taking responsibility for thee whole job. 

I'd love to hear whether others here really believe that Asda are in the right? 

If you have a look at the most recent TrustPilot reviews, many are 1-star complaints. Maybe, they have gone downhill?
 

The Terms and Conditions don't appear to state what your words in Bold say.

Clause 9.5 states:

Where Asda Tyres is the subject of any claim regarding damage caused to the vehicle or wheels during the Fully Fitted Service, the Asda Tyres fitter must be given the opportunity to inspect and rectify the claimed damage. Where the distance required to travel to the original fitter is unreasonable, an alternative Asda Tyres fitter will be nominated by Asda Tyres. Work carried out by third parties without an inspection at a fitter designated by Asda Tyres, or that has not been agreed with Asda Tyres in writing prior to the work being completed, will not be covered by Asda Tyres.

A few questions therefore come to mind

Did you approach the tyre fitters who changed the wrong tyre in error for a resolution at any point?

Why did you let the fitter change the wrong tyre if you knew which one was the one that should have been changed.

What resolution did you ask Asda Tyres for? Did you ask for an additional brand - new tyre to be fitted to replace the mistakenly changed one - this would be more than you were perhaps entitled to under contract law

The tyre that was mistakenly replaced must presumably have been worn to an extent that an experienced tyre fitter could wrongly conclude it was the that particular tyre that had failed the MOT. 

An amicable settlement might have been to have a new tyre fitted at a discount relative to the amount of life left in the old mistakenly removed tyre e.g., if it was already 85% worn, you'd expect a 15% discount on the cost of a brand- new tyre plus perhaps a few quid for any inconvenience.

Mutton_Geoff

GDB2222 said:

I recently bought a tyre from Asda Tyres

They have lots of positive reviews on TrustPilot, but many of the more recent ones are poor.

You recently used a firm who's recent reviews were poor? I'm confused.

GDB2222

Mutton_Geoff said:

GDB2222 said:

I recently bought a tyre from Asda Tyres

They have lots of positive reviews on TrustPilot, but many of the more recent ones are poor.

You recently used a firm who's recent reviews were poor? I'm confused.

I can answer that one, at least! I checked the overall rating, which is perfectly reasonable. It’s just got bad recently.

GDB2222

I initially asked Asda what they would do about it, and their response was effectively Pressdram v Arkell. I had no contract with the fitters.

Anyway, a LBA has been sent, and  I will give them a chance to reply. 

k3lvc

GDB2222 said:

I initially asked Asda what they would do about it, and their response was effectively Pressdram v Arkell. I had no contract with the fitters.

Anyway, a LBA has been sent, and  I will give them a chance to reply. 

But an LBA for what ? What are you expecting them to do ?