Asda Tyres - very poor service

Herzlos

GDB2222 said:

The "don't waste time" argument applies to Asda, as well, surely? Faced with proceedings, they either settle, or they have to think quite hard about their defence. That's an awful lot more effort than they have put in so far.

Asda presumably has a huge legal team already to deal with this sort of thing, and will spend very little time on it.
They'll reply pointing to the contract you agreed to, and how it's either not their fault and/or that you haven't followed their complaints process, and then wait for you to take it to court where they'll do pretty much the same.
You've got an uphill battle being that you seem to have agreed with the incorrect work being done, and then paid someone else to do work without trying to get Asda or the fitter to resolve it.

If they paid out every claim made against them because it was cheaper, people would catch on and claim all kinds of garbage.

You never know; they might just pay you, or they might instruct someone to take it up with the garage who may refund you.

But you need to be very clear (a) what it is you actually want and (b) why you think you've got a legal claim to it.

GDB2222

This isn't actually Asda. It's Colewood Automotive, trading as Asda Tyres. I have no idea whether they have a huge legal dept. 

retiringtoosoon

Mutton_Geoff said:

Ebe_Scrooge said:

I'm risking being put on the naughty step by the mods here for making offensive remarks.  But do the previous few comments indicate that these people never check their tyres, and rely simply on an annual MOT check to highlight any dangerous faults that may be present on their cars?

Not just tyres, obviously - but how would you feel if you were driving around with a dangerously defective tyre, had a blowout on the motorway and ended up killing or seriously injuring yourself, your passengers or some innocent passing motorist?

Yes, we're all told we should check our tyres weekly.  Arguably that's a bit overkill - but a quick 5 minutes once a month is not unreasonable.

You really do need to be making some effort to ensure your car is roadworthy.  Nothing too onerous, but simple basic checks that any driver should be capable of making.  Relying on an annual MOT is really not sufficient.

<Rant over, no offence intended, hope none was caused>

Top tip. I'm astounded how many people just wait for a light to come on or the MOT to flag up issues. With car ownership comes responsibility and remembering that your car is only attached to the road by four areas of rubber each about the size of the palm of your hand. Imagine sliding a one tonne (or more) piece of metal around corners with just the palms of your hands.

Luckily my car has tyres rather than hands!

Grey_Critic

Amongst the varied documentation I produce for clients is a vehicle check sheet. Because of the nature of the work they do tyres are (supposed to be) checked daily. Vehicles and tyres are also listed on site audits. Nuisance I know but far cheaper than the costs involved with punctures and breakdowns.

Some years ago a company asked me to take over the administrative side of the company. On a tour of the premises I found several vehicles with illegal tyres - you can guess the first instruction I issued.

sheramber

Did he decided which tyre needed changing by just looking a them on the car ?

You accepted his word over the MOT without querying it?

Did you not ask to see the area of concern/ depth guage etc?


My husband checked our tyres before getting a service. Tyres were still sufficient.

Garage phoned to say two tyres were illegal and could they put new ones on.' NO,'was the answer, 'The tyres are still legal, I checked them 2 days ago.'

The garage did not argue.

GDB2222

sheramber said:

Did he decided which tyre needed changing by just looking a them on the car ?

You accepted his word over the MOT without querying it?

Did you not ask to see the area of concern/ depth guage etc?


My husband checked our tyres before getting a service. Tyres were still sufficient.

Garage phoned to say two tyres were illegal and could they put new ones on.' NO,'was the answer, 'The tyres are still legal, I checked them 2 days ago.'

The garage did not argue.

The car had been serviced since the MOT. It was plausible that the wheels had been swapped round in that process. What the fitters needed to do was examine the tyres carefully before advising me, as they said they would do. 

There was a large gash on the inside of one of the tyres, which they would easily have seen if they had looked even moderately closely. 

k3lvc

GDB2222 said:

sheramber said:

Did he decided which tyre needed changing by just looking a them on the car ?

You accepted his word over the MOT without querying it?

Did you not ask to see the area of concern/ depth guage etc?


My husband checked our tyres before getting a service. Tyres were still sufficient.

Garage phoned to say two tyres were illegal and could they put new ones on.' NO,'was the answer, 'The tyres are still legal, I checked them 2 days ago.'

The garage did not argue.

The car had been serviced since the MOT. It was plausible that the wheels had been swapped round in that process. What the fitters needed to do was examine the tyres carefully before advising me, as they said they would do. 

There was a large gash on the inside of one of the tyres, which they would easily have seen if they had looked even moderately closely. 

So the service/potential switch is new news ? So you’re now saying it might not have been the specific tyre you mentioned as they could have been swapped ??

And did you tell them specifically that they were looking for a tyre with a gash on the inside wall or a tyre that needed replacing ? if the latter then they found one that needed replacing and they replaced it

Really can’t see why you’re still progressing with this rather than accepting you’ve two new, safe, tyres and may have cost you a fiver on replacing the (in their opinion) unsafe one before you might’ve chosen to 

Herzlos

Service aside, the MOT failing again on the same tyre indicates that the tyres were still where the MOT tester left them.


Which leads me to wonder if an MOT tester will test all of the tires if one of them fails, or if you could swap them around for the retest.

force_ten1

this whole thread seems a little bit bizarre to me 

the car has MOT and fails due to a defective tyre we can only assume it was a major rather than a dangerous fail as the car was taken away from the garage that did the MOT 

so rather than get a new tyre the OP goes and gets the car serviced a garage where they may or may not have rotated the tyres 

and eventually when the tyre is replaced the fitter replaced the wrong tyre 
 all very strange 

GDB2222

force_ten1 said:

this whole thread seems a little bit bizarre to me j

the car has MOT and fails due to a defective tyre we can only assume it was a major rather than a dangerous fail as the car was taken away from the garage that did the MOT 

so rather than get a new tyre the OP goes and gets the car serviced a garage where they may or may not have rotated the tyres 

and eventually when the tyre is replaced the fitter replaced the wrong tyre 
 all very strange 

Gosh! Is that what happened? And there was I thinking that I took the car into a garage that did an Mot and service. It’s strange how my memory plays tricks on me.