Spectos/Royal Mail Monitoring and Posting Panel

HomingPigeon

It looks that way, thank you HJ.

None of the emails show the actual gift card number but there is an order number plus support/help email addresses for both Spectos and Germany.

I'm thinking maybe I should try emailing Spectos.....what do you think? I'd prefer to speak on the phone but I don't know if they take phone calls.

HonestJohn

When you order a voucher from Cadooz you get 2 emails. The first is an order confirmation. The second contains a link to the voucher. Find that email and click on the link to see the voucher.

HomingPigeon

Sorry for late reply, computer playing up.

Thank you so, so much, HJ. Don't quite know how I did it, but I now have a new gift card with £25 to spend in my Apple Wallet. Thanks for your advice too, silvercar. Wish we had a big "thumbs up" to put on here.

I'm so pleased I joined this forum. 

silvercar

HomingPigeon said:

Sorry for late reply, computer playing up.

Thank you so, so much, HJ. Don't quite know how I did it, but I now have a new gift card with £25 to spend in my Apple Wallet. Thanks for your advice too, silvercar. Wish we had a big "thumbs up" to put on here.

I'm so pleased I joined this forum. 

Glad you got it sorted.

PS There is a thanks button under each comment!

HomingPigeon

Thanks silvercar.

I know there is that teeny tiny button......I was thinking more of that great big yellow "thumbs up" I see on other sites. There doesn't seem many to choose from on here (unless I'm looking in the wrong place, and that's very possible).  

Money_Grabber13579

HomingPigeon said:

Thanks silvercar.

I know there is that teeny tiny button......I was thinking more of that great big yellow "thumbs up" I see on other sites. There doesn't seem many to choose from on here (unless I'm looking in the wrong place, and that's very possible).  

Like this? 👍

HomingPigeon

Thank you, yes, like that but I'm sure I've seen one a bit bigger. 

kt01

elsien said:

kt01 said:

silvercar said:

The decision for me is binary - do I collect or not- if they don’t guarantee to pay out, then I have no reason to collect.

Exactly. Spectos should just agree to pay for them regardless whilst we're on the panel. Would make things far simpler and fairer than having to play pot luck with our own money.

If people don’t want to collect them because they don’t want to take the chance that’s absolutely fine, no argument with that at all.

But I’m still really not understanding why you think Spectos should pay for parcels that may not be theirs? Just because you’re on the panel doesn’t mean they get to cover all your costs for things that are nothing to do with them. 

If they can tell me whether or not a parcel is their's happy for that too.

I was suggesting it would be simpler for them to just cover all of it if they actually want us to take the items, which is what Kantar did, the one time it happened I just rang them, they sent me extra stamps (which came the next day) and I put them on the card. It turned out it was their item but they didn't have this back-forward that Spectos make it.

But whatever. The items can just go back then.

NBLondon

kt01 said:

If they can tell me whether or not a parcel is their's happy for that too.

How exactly do you expect Spectos to know that?  They can tell you if there's a parcel on the way but not where it is or whether that's the parcel that relates to the Something for You card.  If they could track stuff that closely, they wouldn't need panellists...

If you don't want to risk paying out for something and finding it's something you didn't want - then just throw the card away.  If it is a Spectos item - it will have their return address on it so they will get it back.  They might then raise a query.

silvercar

NBLondon said:

kt01 said:

If they can tell me whether or not a parcel is their's happy for that too.

How exactly do you expect Spectos to know that?  They can tell you if there's a parcel on the way but not where it is or whether that's the parcel that relates to the Something for You card.  If they could track stuff that closely, they wouldn't need panellists...

If you don't want to risk paying out for something and finding it's something you didn't want - then just throw the card away.  If it is a Spectos item - it will have their return address on it so they will get it back.  They might then raise a query.

If it is a Spectos item that someone on the panel posted (I think business participants actually use their own postage and claim back) then it will go back to whoever posted it.

The card has now been binned!