Spectos/Royal Mail Monitoring and Posting Panel

kt01

silvercar said:

elsien said:

But they are  not going pay it if it’s not them are they? Why would they?  Not their parcel,  not their problem.

The reason they would pay is that otherwise I have no interest in collecting it. I'm not going to pay out money for something that I don't want.

3 scenarios:
1. It is connected to spectos and they reimburse me. Neutral, other than inconvenience. 
2. It's mail that I have no interest in paying to receive. I lose.
3. It's mail I want. In this scenario it can go back to sender and they can send again with the correct postage.

For those saying pay with stamps, I have 1st class (£1.35) and large first class (£2.10). I don't have a combination that reaches £1.50. I'm not going to waste a more expensive stamp to be reimbursed £1.50.

Exactly. I use all my 1st Class letter stamps myself anyway, I don't really want them "cashed out". Nor do I want to waste them if it turns out the item isn't from Spectos. If the sender hasn't bothered to pay the correct postage I probably don't want it anyway, and if I do they can sort it out!

HonestJohn said:

Just buy 15p in stamps from a PO. Stick them on the card and the PO will redeliver.

Then that's 20 minutes in a Post Office queue I didn't want to spend, and possibly for an item I won't even get the money back for and didn't even want.

silvercar said:

The decision for me is binary - do I collect or not- if they don’t guarantee to pay out, then I have no reason to collect.

Exactly. Spectos should just agree to pay for them regardless whilst we're on the panel. Would make things far simpler and fairer than having to play pot luck with our own money.

elsien

kt01 said:

silvercar said:

elsien said:

But they are  not going pay it if it’s not them are they? Why would they?  Not their parcel,  not their problem.

The reason they would pay is that otherwise I have no interest in collecting it. I'm not going to pay out money for something that I don't want.

3 scenarios:
1. It is connected to spectos and they reimburse me. Neutral, other than inconvenience. 
2. It's mail that I have no interest in paying to receive. I lose.
3. It's mail I want. In this scenario it can go back to sender and they can send again with the correct postage.

For those saying pay with stamps, I have 1st class (£1.35) and large first class (£2.10). I don't have a combination that reaches £1.50. I'm not going to waste a more expensive stamp to be reimbursed £1.50.

Exactly. I use all my 1st Class letter stamps myself anyway, I don't really want them "cashed out". Nor do I want to waste them if it turns out the item isn't from Spectos. If the sender hasn't bothered to pay the correct postage I probably don't want it anyway, and if I do they can sort it out!

HonestJohn said:

Just buy 15p in stamps from a PO. Stick them on the card and the PO will redeliver.

Then that's 20 minutes in a Post Office queue I didn't want to spend, and possibly for an item I won't even get the money back for and didn't even want.

silvercar said:

The decision for me is binary - do I collect or not- if they don’t guarantee to pay out, then I have no reason to collect.

Exactly. Spectos should just agree to pay for them regardless whilst we're on the panel. Would make things far simpler and fairer than having to play pot luck with our own money.

If people don’t want to collect them because they don’t want to take the chance that’s absolutely fine, no argument with that at all.

But I’m still really not understanding why you think Spectos should pay for parcels that may not be theirs? Just because you’re on the panel doesn’t mean they get to cover all your costs for things that are nothing to do with them. 

silvercar

elsien said:

kt01 said:

silvercar said:

elsien said:

But they are  not going pay it if it’s not them are they? Why would they?  Not their parcel,  not their problem.

The reason they would pay is that otherwise I have no interest in collecting it. I'm not going to pay out money for something that I don't want.

3 scenarios:
1. It is connected to spectos and they reimburse me. Neutral, other than inconvenience. 
2. It's mail that I have no interest in paying to receive. I lose.
3. It's mail I want. In this scenario it can go back to sender and they can send again with the correct postage.

For those saying pay with stamps, I have 1st class (£1.35) and large first class (£2.10). I don't have a combination that reaches £1.50. I'm not going to waste a more expensive stamp to be reimbursed £1.50.

Exactly. I use all my 1st Class letter stamps myself anyway, I don't really want them "cashed out". Nor do I want to waste them if it turns out the item isn't from Spectos. If the sender hasn't bothered to pay the correct postage I probably don't want it anyway, and if I do they can sort it out!

HonestJohn said:

Just buy 15p in stamps from a PO. Stick them on the card and the PO will redeliver.

Then that's 20 minutes in a Post Office queue I didn't want to spend, and possibly for an item I won't even get the money back for and didn't even want.

silvercar said:

The decision for me is binary - do I collect or not- if they don’t guarantee to pay out, then I have no reason to collect.

Exactly. Spectos should just agree to pay for them regardless whilst we're on the panel. Would make things far simpler and fairer than having to play pot luck with our own money.

If people don’t want to collect them because they don’t want to take the chance that’s absolutely fine, no argument with that at all.

But I’m still really not understanding why you think Spectos should pay for parcels that may not be theirs? Just because you’re on the panel doesn’t mean they get to cover all your costs for things that are nothing to do with them. 

I’m not saying Spectos SHOULD pay, I’m saying if Spectos want to find out if that is one of their items and/or they want the receipt time recorded if it is their item, then they need to agree to pay up regardless. Otherwise they need to accept that someone on their panel will be disinclined to carry the risk and waste personal time on their behalf.

HomingPigeon

On 30th May I redeemed 2,500 points for a £25 Marks & Spencer gift card. This afternoon (15/6/24) I tried to use the card, to be told that there was a NIL balance.

The sales assistant at M & S told me he'd experienced a similar thing. He had a gaming gift card and when he tried to use it, found that someone had cloned the card and used the credit.

I rang M & S Head Office and they confirmed it - I have a NIL balance.

Has this happened to anyone before and offer advice on how best to proceed please?

Many thanks for any replies. x.

silvercar

HomingPigeon said:

On 30th May I redeemed 2,500 points for a £25 Marks & Spencer gift card. This afternoon (15/6/24) I tried to use the card, to be told that there was a NIL balance.

The sales assistant at M & S told me he'd experienced a similar thing. He had a gaming gift card and when he tried to use it, found that someone had cloned the card and used the credit.

I rang M & S Head Office and they confirmed it - I have a NIL balance.

Has this happened to anyone before and offer advice on how best to proceed please?

Many thanks for any replies. x.

Can M&S tell you when and where it was used? 

HomingPigeon

Hi, yes, it was used on 28th February, which would coincide with my redemption of points on 24th February.

M & S say 28th Feb is the last transaction showing on their screen and as far as they can see, no gift card has been issued by them since 28th February. I have proof on my Spectos account - I redeemed a further 2,500 points on 30th May.

HomingPigeon

Sorry, forgot to add, it was used at the M & S nearest to where I live.

silvercar

HomingPigeon said:

Hi, yes, it was used on 28th February, which would coincide with my redemption of points on 24th February.

M & S say 28th Feb is the last transaction showing on their screen and as far as they can see, no gift card has been issued by them since 28th February. I have proof on my Spectos account - I redeemed a further 2,500 points on 30th May.

The points you redeemed on 30th May would be for a different card, with a different number. 

HomingPigeon

Many thanks for reply.

I have only one gift card in my M & S wallet and it is showing the number of the card I used in February, with a NIL balance. I used up all the credit in Feb, but then cashed in 2,500 points with Spectos about 2/3 weeks ago and got my electronic gift card, making me £25 in credit at the end of May/beginning of June.

The Helpline operator said that as far as she could see on her screen, the card I tried to use today was the card I'd already used in FEB, and therefore showing a NIL balance, with no further transactions on my account.

It's very strange, I think I will have to try to speak to Spectos - either that or write my £25 off, which I am loathe to do. 

Just a thought......could it be a computer error/glitch in the software?

Thanks all. x

HonestJohn

Looks likle you may have got the cards mixed up. Find the email for the latest one and click on the link to it. See what the value is.