Spectos/Royal Mail Monitoring and Posting Panel

Graceglow

starlights said:

I’m having a problem with correctly delivered mail survey. Last week everything fine, this week I cannot input anything. Anyone else having this problem or does anyone know who I should contact?

I would send them a ticket via the App. 

starlights

Graceglow said:

starlights said:

I’m having a problem with correctly delivered mail survey. Last week everything fine, this week I cannot input anything. Anyone else having this problem or does anyone know who I should contact?

I would send them a ticket via the app

There isn’t a category for that and when I have tried to use one in past for something different, it was just never answered. Thank you though.

lesleyb

starlights said:

Graceglow said:

starlights said:

I’m having a problem with correctly delivered mail survey. Last week everything fine, this week I cannot input anything. Anyone else having this problem or does anyone know who I should contact?

I would send them a ticket via the app

There isn’t a category for that and when I have tried to use one in past for something different, it was just never answered. Thank you though.

There is a category for Correctly delivered on the ticket tab, you need to scroll down to see it.

Graceglow

Starlights… Scroll down & you’ll see these options 👆which include CDM.

starlights

Graceglow, thank you so much.

bass_2324

Hi I am back on the survey after a 6 month rest period and didn't know about this forum! I have been reading back and looks like it is a great support! 

HomingPigeon

It is indeed. 

Money_Grabber13579

Update email received from Spectos. One of the comments seems to be aimed at encouraging the use of location verification, by asking that postings are confirmed when at the post box. Whilst it doesn’t state that location verification is required, I seem to recall that this was how it started with Kantar, before they started to make it mandatory. Not sure whether the same with follow in due course with Spectos.

HonestJohn

Money_Grabber13579 said:

Update email received from Spectos. One of the comments seems to be aimed at encouraging the use of location verification, by asking that postings are confirmed when at the post box. Whilst it doesn’t state that location verification is required, I seem to recall that this was how it started with Kantar, before they started to make it mandatory. Not sure whether the same with follow in due course with Spectos.

Didn't Kantar give you a prize draw entry every time you did. They said they needed over 80% GPS verified as part of their contract.

HomingPigeon

Today I received a test item (DL envelope) bearing a 1st class stamp. There was no 1st class stamp image to select on the app - just  a dropdown menu showing various postage amounts, but none for £1.35.

Has a similar happened to anyone else?