Spectos/Royal Mail Monitoring and Posting Panel

elsien

silvercar said:

HonestJohn said:

Sunrise27 said:

Does anyone know what I'm supposed to do with the books I receive in test items. 
I've emailed mailagents a few times to ask but no answer.
I'm finding they take ages to get back to me when I contact them. 

Spectos said
If you like the book, you can keep it
If you feel like this book would make somebody happy, you can give it to this person.
If you want to support a local charity, you can donate it
Or, you can simply return it to us by putting it in a bag and writing on it “Freepost SPECTOS” and posting it to us.

After first scanning it through the Ziffit app to see if it is worth anything.

I thought about that but decided against. Partly the hassle but also because I like the variety in the books that I get so don't want all the good ones taken out of circulation.  I tend to share them with family then send them back when people have read them.

NBLondon

A few weeks back, Spectos invited me to UA.  I passed as I'm on holiday for half of the expected period.   Last week, they invited me again for the same period and today, I get another request telling me they need more people and they are asking me as a valued panellist.  Well - I'm still on holiday....   Wonder if they will have to rethink (offer more points) if this happens in other areas.

NBLondon

MikeyPGT said:

Mine updated straight away with all data present and correct!

Mine updated and gave me 10 points for returning a transponder!  (Which must have been lost in the system for about 6 weeks...)

HonestJohn

NBLondon said:

A few weeks back, Spectos invited me to UA.  I passed as I'm on holiday for half of the expected period.   Last week, they invited me again for the same period and today, I get another request telling me they need more people and they are asking me as a valued panellist.  Well - I'm still on holiday....   Wonder if they will have to rethink (offer more points) if this happens in other areas.

Must be struggling to get people going by the problems reported here. £3 for 5+ weeks reporting is not worth the hassle.

elsien

No, I think it’s just the technology again. I’ve had the same email invite today as you . For an unaddressed mail survey I have already accepted. 

So I accepted it again just to be on the safe side.

MikeyPGT

I've just received this e-mail from Spectos ;

'Our sincere apologies for the delayed response.

For the items that you'll receive in future if you encounter this kind of case where the postage on the item does not match the one that is mentioned on the app, please remember, there will be an option called - 'Another postage' at the bottom of the list of the postage type, you can select that and then you'll be provided with a section to describe the deviation.'

Only issue is that the only open ticket I had with them (which has disappeared from the app) was relating to a damaged item where the transponder envelope was missing from the package!  

Happy_girl

elsien said:

No, I think it’s just the technology again. I’ve had the same email invite today as you . For an unaddressed mail survey I have already accepted. 

So I accepted it again just to be on the safe side.

Same here! Then a reminder with the CDM survey to complete yesterday's as late....which was not showing yesterday! 

HonestJohn

Happy_girl said:

elsien said:

No, I think it’s just the technology again. I’ve had the same email invite today as you . For an unaddressed mail survey I have already accepted. 

So I accepted it again just to be on the safe side.

Same here! Then a reminder with the CDM survey to complete yesterday's as late....which was not showing yesterday! 

I keep getting a notification to return transponders but I am up to date and resting.

Chocmonster7

MikeyPGT said:

I've just received this e-mail from Spectos ;

'Our sincere apologies for the delayed response.

For the items that you'll receive in future if you encounter this kind of case where the postage on the item does not match the one that is mentioned on the app, please remember, there will be an option called - 'Another postage' at the bottom of the list of the postage type, you can select that and then you'll be provided with a section to describe the deviation.'

Only issue is that the only open ticket I had with them (which has disappeared from the app) was relating to a damaged item where the transponder envelope was missing from the package!  

Funny thing is that reply from them has confirmed something I had to do with a test letter I received today so it's helped me! LOL

silvercar

HonestJohn said:

Happy_girl said:

elsien said:

No, I think it’s just the technology again. I’ve had the same email invite today as you . For an unaddressed mail survey I have already accepted. 

So I accepted it again just to be on the safe side.

Same here! Then a reminder with the CDM survey to complete yesterday's as late....which was not showing yesterday! 

I keep getting a notification to return transponders but I am up to date and resting.

Same here! Really think the right hand doesn't know what the left hand is doing.